This morning I drove by Subway and it said that the drive-thru was open. The light on that sign was on so I went to the drive-thru. As I'm ordering my sandwich someone got on the intercom and said they were closed. She was very grumpy voiced like she hadn't woken up yet so I suggest you get better customer service skills. And if you guys are closed turn off all your signs!
Service: 1
Freddy Steward
Great Potential, Needs Strong Leadership and Better Attention to Detail
I recently visited this Subway location, and while the food still held some promise, the experience left me feeling that there’s a lot of room for improvement, particularly in terms of leadership and attention to detail.
The sandwich itself had the right ingredients, with fresh vegetables and soft bread. However, the execution was disappointing. The sandwich was sloppy—ingredients were unevenly distributed, and the bread was overloaded with sauce, making it soggy and difficult to eat. It’s clear that the quality of the food could be much better with a little more care in the preparation process.
What this Subway really needs is stronger leadership. The staff appeared friendly, but there was a noticeable lack of organization and attention to detail in how the sandwiches were assembled. A more experienced manager or team leader could help ensure consistency, improve sandwich presentation, and streamline operations.
Despite the issues, I still see potential here. With better oversight and a little more focus on quality control, this could easily be a top-tier Subway location. I’m hoping to see some improvements on my next visit, as the food itself has all the right ingredients—it just needs a little more care in the preparation.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Elite Chicken & Bacon Ranch
Bonda K
This place’s customer service has gone downhill! No welcome to subway!!! I stood there waiting to order. I Walked in one girl was busy with an order the other girl just looked at me and went in the back about 15 min a male comes out looked at me with a look like I was a problem? Sanitized his hands for about 2 minutes ( which is good) took his time putting on the plastic gloves with that look it was beneath him to even help me!! I walked out! Went to the subway off old Seward. I thought subway was a place to get a sandwich!!! Boy was I wrong at that jewel lake location. I hope the local owner who owns it reads this well. This was today 8/1/24 at 1:15 in the afternoon.
Atmosphere: 1
Service: 1
Zachariah Dawson
Placed a pickup order for a hot sandwich with a combo. The sandwich wasn’t even warmed up (literally cold, like out of the refrigerator) and they didn’t give me my chips or my drink that I paid for. Avoid this place like the plague. If they can’t read the order off the screen, what else are they messing up behind the scenes? With the insane prices they’re charging now ($20 for a combo footlong) this shouldn’t be happening.
Atmosphere: 1
Food: 1
Service: 1
breck Rumley
Two party platters delivered as ordered, fresh and ready, and on time! Great staff.
Atmosphere: 5
Food: 5
Service: 5
Diane ellis
I can never go here again. The girl with black hair did not have her hair up in a bun or pulled back with hair net. Her hair was hanging all over her shoulders and face. Also if it was my employee I would ask her to wear long sleeve blouse.
Brian Thompson
Showed up 30 minutes before they closed and they wouldn’t serve us.
Atmosphere: 1
Food: 1
Service: 1
Evin L.
Customer service was atrocious at this location. I felt like an inconvenience and they took their sweet old time making my sandwich.
Atmosphere: 1
Food: 5
Service: 1
hush children
For the past year almost two I have needed to change my name on the app if I was going to this location for fear of my food being spit in. Today was the first good experience I’ve had in that time. It looked like a new crew was there?and they actually had my order right for the first time.Their attitude was completely different, previously I have had employees try to follow me to my car for simple telling them they made my food wrong or I simply needed a fork. The employees at the store today weren’t rude to me at all and were in fact quite nice.This experience has given me new found hope for this location.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Sandwich
Scott V
I hate subway, always have. But, this location has restored my faith in them quite a bit. They have been very consistent and the quality has been really good. The staff does a great job, and the store is very clean. I don't recommend them as a chain, but I do recommend this store. They should be the example, not the exception.
Customer service was atrocious at this location. I felt like an inconvenience and they took their sweet old time making my sandwich.
Atmosphere: 1
Food: 5
Service: 1
Unsatisfied Customer
I ordered 2 sandwiches and 12 chocolate chip cookies online for pickup on 7/22. When I picked up my order, they only gave me 4 chocolate chip cookies and said they didn't have anymore. I didn't want other cookies and asked for adjustment of amount paid. He said ordered online so he couldn't adjust and had to contact online for refund. I tried 2 times to get customer service online to adjust amount for 8 cookies not received, but they have not adjusted the amount I paid and have not contacted me. Poor service, poor customer service.
Atmosphere: 2
Food: 2
Service: 1
Tori H
Didn’t properly separate vegetarian vs blt sub after being asked, made them together, had to ask too many times to keep them fully separated even after being told I get sick from red meat. Made me super uncomfortable. I’ve found hairs in subs here in both my partners and I’s subs, they weren’t even the same color so it was clear more than one person was shedding into food. Subway in dimond mall is much better and much more accommodating to people who have dietary restrictions. Truly not a fan of this specific location.
Vegetarian options: Didn’t keep it fully separate
Dietary restrictions: Inconsiderate of dietary restrictions
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: B L T
Greg Wolf
Fast, friendly service. Sandwiches created just for you!
This morning I drove by Subway and it said that the drive-thru was open. The light on that sign was on so I went to the drive-thru. As I'm ordering my sandwich someone got on the intercom and said they were closed. She was very grumpy voiced like she hadn't woken up yet so I suggest you get better customer service skills. And if you guys are closed turn off all your signs!
Service: 1
Great Potential, Needs Strong Leadership and Better Attention to Detail
I recently visited this Subway location, and while the food still held some promise, the experience left me feeling that there’s a lot of room for improvement, particularly in terms of leadership and attention to detail.
The sandwich itself had the right ingredients, with fresh vegetables and soft bread. However, the execution was disappointing. The sandwich was sloppy—ingredients were unevenly distributed, and the bread was overloaded with sauce, making it soggy and difficult to eat. It’s clear that the quality of the food could be much better with a little more care in the preparation process.
What this Subway really needs is stronger leadership. The staff appeared friendly, but there was a noticeable lack of organization and attention to detail in how the sandwiches were assembled. A more experienced manager or team leader could help ensure consistency, improve sandwich presentation, and streamline operations.
Despite the issues, I still see potential here. With better oversight and a little more focus on quality control, this could easily be a top-tier Subway location. I’m hoping to see some improvements on my next visit, as the food itself has all the right ingredients—it just needs a little more care in the preparation.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Elite Chicken & Bacon Ranch
This place’s customer service has gone downhill! No welcome to subway!!! I stood there waiting to order. I Walked in one girl was busy with an order the other girl just looked at me and went in the back about 15 min a male comes out looked at me with a look like I was a problem? Sanitized his hands for about 2 minutes ( which is good) took his time putting on the plastic gloves with that look it was beneath him to even help me!! I walked out! Went to the subway off old Seward. I thought subway was a place to get a sandwich!!! Boy was I wrong at that jewel lake location. I hope the local owner who owns it reads this well. This was today 8/1/24 at 1:15 in the afternoon.
Atmosphere: 1
Service: 1
Placed a pickup order for a hot sandwich with a combo. The sandwich wasn’t even warmed up (literally cold, like out of the refrigerator) and they didn’t give me my chips or my drink that I paid for. Avoid this place like the plague. If they can’t read the order off the screen, what else are they messing up behind the scenes? With the insane prices they’re charging now ($20 for a combo footlong) this shouldn’t be happening.
Atmosphere: 1
Food: 1
Service: 1
Two party platters delivered as ordered, fresh and ready, and on time! Great staff.
Atmosphere: 5
Food: 5
Service: 5
I can never go here again. The girl with black hair did not have her hair up in a bun or pulled back with hair net. Her hair was hanging all over her shoulders and face. Also if it was my employee I would ask her to wear long sleeve blouse.
Showed up 30 minutes before they closed and they wouldn’t serve us.
Atmosphere: 1
Food: 1
Service: 1
Customer service was atrocious at this location. I felt like an inconvenience and they took their sweet old time making my sandwich.
Atmosphere: 1
Food: 5
Service: 1
For the past year almost two I have needed to change my name on the app if I was going to this location for fear of my food being spit in. Today was the first good experience I’ve had in that time. It looked like a new crew was there?and they actually had my order right for the first time.Their attitude was completely different, previously I have had employees try to follow me to my car for simple telling them they made my food wrong or I simply needed a fork. The employees at the store today weren’t rude to me at all and were in fact quite nice.This experience has given me new found hope for this location.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Sandwich
I hate subway, always have. But, this location has restored my faith in them quite a bit. They have been very consistent and the quality has been really good. The staff does a great job, and the store is very clean. I don't recommend them as a chain, but I do recommend this store. They should be the example, not the exception.
Restaurantji Recommends
Customer service was atrocious at this location. I felt like an inconvenience and they took their sweet old time making my sandwich.
Atmosphere: 1
Food: 5
Service: 1
I ordered 2 sandwiches and 12 chocolate chip cookies online for pickup on 7/22. When I picked up my order, they only gave me 4 chocolate chip cookies and said they didn't have anymore. I didn't want other cookies and asked for adjustment of amount paid. He said ordered online so he couldn't adjust and had to contact online for refund. I tried 2 times to get customer service online to adjust amount for 8 cookies not received, but they have not adjusted the amount I paid and have not contacted me. Poor service, poor customer service.
Atmosphere: 2
Food: 2
Service: 1
Didn’t properly separate vegetarian vs blt sub after being asked, made them together, had to ask too many times to keep them fully separated even after being told I get sick from red meat. Made me super uncomfortable. I’ve found hairs in subs here in both my partners and I’s subs, they weren’t even the same color so it was clear more than one person was shedding into food. Subway in dimond mall is much better and much more accommodating to people who have dietary restrictions. Truly not a fan of this specific location.
Vegetarian options: Didn’t keep it fully separate
Dietary restrictions: Inconsiderate of dietary restrictions
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: B L T
Fast, friendly service. Sandwiches created just for you!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Baked Lay
Good tasting sandwich
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