I had the WORST customer service experience ever with the manager. I bought three bags of chips and a soda yesterday. I ate it in the parking lot and refilled it when I went in to buy more chips. This manager yelled at me and told me that I couldn’t have a refill - because I ate in the parking lot? Extremely stupid move since a refill cost .02 cents (I’ve worked at a restaurant). I will never go in there again. What stupid and unfriendly staff. Alaska generally has the worst service I’ve ever see but this was crazy. No one would ever do that in the lower 48, trash.
Atmosphere: 1
Food: 1
Service: 1
David Clemenson
Prices have gone up . Quality has gone down.
Atmosphere: 3
Food: 3
Service: 3
L N
Ryan was the only person in the shop he did great with customer service, and making my food. For a high school kid to be this good and working alone under 18yo he should get a
Atmosphere: 5
Food: 5
Service: 5
Caren Mercier
Ordered a quick easy dinner for me and my daughter. Paying $12 for a sub there should be meat and cheese and plenty of veggies. This is not it. Neither of our sandwiches had cheese on them ?.
Atmosphere: 3
Food: 1
Service: 1
Jennifer Walker
I walked in to get a lunch order for my business trip to Kenai, AK. I was told when approaching the counter they require a 24 hour notice for large orders. I needed 12-6” subs, with limited customization. The customer service was slightly off putting. They reluctantly agreed to prepare my order, even though it was apparent they didn’t want to do so. The younger gentleman behind the counter rolled his eyes, huffed and puffed and was off putting. His attitude made me to feel as though my business was an inconvenience to their shop, even though nobody else was ordering at the time. The restaurant was empty. In the end all was well, I was organized and breezed through the ordering and payment process within 10 minutes. There are limited options for quick service lunch in Kenai for a group. If I return I’ll make sure to submit my order through the app to avoid feeling like I should have spent my money elsewhere.
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
Katie Pruitt
We love Ryan that works here...he's makes the best Sub sandwiches. Always polite and friendly.
Kiana C
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
Staff was hella chill, 10/10 would eat again
Atmosphere: 5
Food: 5
Service: 5
I had the WORST customer service experience ever with the manager. I bought three bags of chips and a soda yesterday. I ate it in the parking lot and refilled it when I went in to buy more chips. This manager yelled at me and told me that I couldn’t have a refill - because I ate in the parking lot? Extremely stupid move since a refill cost .02 cents (I’ve worked at a restaurant). I will never go in there again. What stupid and unfriendly staff. Alaska generally has the worst service I’ve ever see but this was crazy. No one would ever do that in the lower 48, trash.
Atmosphere: 1
Food: 1
Service: 1
Prices have gone up . Quality has gone down.
Atmosphere: 3
Food: 3
Service: 3
Ryan was the only person in the shop he did great with customer service, and making my food. For a high school kid to be this good and working alone under 18yo he should get a
Atmosphere: 5
Food: 5
Service: 5
Ordered a quick easy dinner for me and my daughter. Paying $12 for a sub there should be meat and cheese and plenty of veggies. This is not it. Neither of our sandwiches had cheese on them ?.
Atmosphere: 3
Food: 1
Service: 1
I walked in to get a lunch order for my business trip to Kenai, AK. I was told when approaching the counter they require a 24 hour notice for large orders. I needed 12-6” subs, with limited customization. The customer service was slightly off putting. They reluctantly agreed to prepare my order, even though it was apparent they didn’t want to do so. The younger gentleman behind the counter rolled his eyes, huffed and puffed and was off putting. His attitude made me to feel as though my business was an inconvenience to their shop, even though nobody else was ordering at the time. The restaurant was empty. In the end all was well, I was organized and breezed through the ordering and payment process within 10 minutes. There are limited options for quick service lunch in Kenai for a group. If I return I’ll make sure to submit my order through the app to avoid feeling like I should have spent my money elsewhere.
Atmosphere: 4
Food: 4
Service: 2
Terrible service. Terrible employees. They're manager needs
Atmosphere: 1
Food: 1
Service: 1
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
We love Ryan that works here...he's makes the best Sub sandwiches. Always polite and friendly.
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
Restaurantji Recommends
We enjoy subway the staff are very nice, we enjoy how fast they make our Sandwich while talking to us and making it very pleasant to dine in. .JOJO
The shrinkflation is real. Sandwiches are now more air than anything ?go to Jersey subs
Food: 1
Service: 4
I ordered thru doordash a chicken bacon ranch and they forgot to toast it?
Friendly staff and fresh ingredients! Clean environment making the experience fast and enjoyable!
The employees don't know how to read. At least I didn't have to pay for the screw up.
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