Ryan was the only person in the shop he did great with customer service, and making my food. For a high school kid to be this good and working alone under 18yo he should get a
Atmosphere: 5
Food: 5
Service: 5
Caren Mercier
Ordered a quick easy dinner for me and my daughter. Paying $12 for a sub there should be meat and cheese and plenty of veggies. This is not it. Neither of our sandwiches had cheese on them ?.
Atmosphere: 3
Food: 1
Service: 1
Jennifer Walker
I walked in to get a lunch order for my business trip to Kenai, AK. I was told when approaching the counter they require a 24 hour notice for large orders. I needed 12-6” subs, with limited customization. The customer service was slightly off putting. They reluctantly agreed to prepare my order, even though it was apparent they didn’t want to do so. The younger gentleman behind the counter rolled his eyes, huffed and puffed and was off putting. His attitude made me to feel as though my business was an inconvenience to their shop, even though nobody else was ordering at the time. The restaurant was empty. In the end all was well, I was organized and breezed through the ordering and payment process within 10 minutes. There are limited options for quick service lunch in Kenai for a group. If I return I’ll make sure to submit my order through the app to avoid feeling like I should have spent my money elsewhere.
Honestly worse place ever! (1) 12"sandwhich and a 6 inch and two bottles of water 44.00. Place is dirty, old brown lettuce, crust over tuna, bread hard and crustY. Guy who works there. Low-energy with a bored attitude. I asked him "what kind of pickles are those"? He replied..I don't know I don't eat pickle...seriously dude...you can't check? So...sandwhich bad, tables dirty, service bad, prices bad...word of advice buy something from the deli.... you don't want any part of this place!
Google user
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
Karen U.
This is for the subway by Safeway in Kenai. And to the store two days in a row the food was great it was fast and the price was expected. What I want to call attention to was on my second visit something went a bit wrong no need to go into details because Tori took care of everything. I believe she is some sort of shift manager or manager but she took what could have been a very irritating situation and turned it around. This is is the kind of employee you want! I look forward to my next visit!
Katie Pruitt
We love Ryan that works here...he's makes the best Sub sandwiches. Always polite and friendly.
Kiana C
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
Sarah A.
Avoid this subway. Unless you enjoy getting the completely wrong sandwich.
We enjoy subway the staff are very nice, we enjoy how fast they make our Sandwich while talking to us and making it very pleasant to dine in. .JOJO
Mike C
The shrinkflation is real. Sandwiches are now more air than anything ?go to Jersey subs
Food: 1
Service: 4
Margaret Andrews
I ordered thru doordash a chicken bacon ranch and they forgot to toast it?
tracy blair
The employees don't know how to read. At least I didn't have to pay for the screw up.
Adam Barnes
Not only was I unable to place an order on the app well before 8:45 PM cutoff but we were hoping to make a basic turkey sub it shouldn’t take 15 it’ll be fine but that’s until we arrived, they hid. Glad I wasn’t interested in the register unlike some folks we have all ran into working any food or retail seemed wrong to just leave the store front unattended at all if you don’t like work find a new job.When my girlfriends order came through we drove to the store and made it to the store at 8:45 to see all lights on and no cars in the parking lot and no employees just an empty desk and her order on the shelf. The sandwich was lacking in a lot of ways not even close to normal amounts of sauce they put the chicken was cold like it wasn’t even warmed up granted the 10-12 minute ride it was to the store and it was fine all together 5/10. we split the sub just for my side to have a whole stem on it from a pepper that was literally an inch long I don’t comprehend how you didn’t see or feel it when putting it on the sub with blinding fluorescent lights too right above you. We like crunch not the crunch of biting into a miniature log in your subway.The time before this was waiting an additional 45 minutes after placing the online PICKUP 20 minutes before arrival. Alaska customer service at its finest.
Ryan was the only person in the shop he did great with customer service, and making my food. For a high school kid to be this good and working alone under 18yo he should get a
Atmosphere: 5
Food: 5
Service: 5
Ordered a quick easy dinner for me and my daughter. Paying $12 for a sub there should be meat and cheese and plenty of veggies. This is not it. Neither of our sandwiches had cheese on them ?.
Atmosphere: 3
Food: 1
Service: 1
I walked in to get a lunch order for my business trip to Kenai, AK. I was told when approaching the counter they require a 24 hour notice for large orders. I needed 12-6” subs, with limited customization. The customer service was slightly off putting. They reluctantly agreed to prepare my order, even though it was apparent they didn’t want to do so. The younger gentleman behind the counter rolled his eyes, huffed and puffed and was off putting. His attitude made me to feel as though my business was an inconvenience to their shop, even though nobody else was ordering at the time. The restaurant was empty. In the end all was well, I was organized and breezed through the ordering and payment process within 10 minutes. There are limited options for quick service lunch in Kenai for a group. If I return I’ll make sure to submit my order through the app to avoid feeling like I should have spent my money elsewhere.
Atmosphere: 4
Food: 4
Service: 2
Terrible service. Terrible employees. They're manager needs
Atmosphere: 1
Food: 1
Service: 1
Honestly worse place ever! (1) 12"sandwhich and a 6 inch and two bottles of water 44.00. Place is dirty, old brown lettuce, crust over tuna, bread hard and crustY. Guy who works there. Low-energy with a bored attitude. I asked him "what kind of pickles are those"? He replied..I don't know I don't eat pickle...seriously dude...you can't check? So...sandwhich bad, tables dirty, service bad, prices bad...word of advice buy something from the deli.... you don't want any part of this place!
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
This is for the subway by Safeway in Kenai. And to the store two days in a row the food was great it was fast and the price was expected. What I want to call attention to was on my second visit something went a bit wrong no need to go into details because Tori took care of everything. I believe she is some sort of shift manager or manager but she took what could have been a very irritating situation and turned it around. This is is the kind of employee you want! I look forward to my next visit!
We love Ryan that works here...he's makes the best Sub sandwiches. Always polite and friendly.
We went in and one of the employees was pretty frantic and seemed to be upset, I understand it was pretty busy and he was overwhelmed. We had asked him to change his gloves as he had just helped someone check out and was touching the computer and money, and he got upset and threw a little fit about it and then came back with new gloves and threw my sandwich together very sloppy and wrapped it up with all the veggies not in the sandwich. I’m not one to complain but really? My boyfriend (who asked him to change his gloves) was in no way mean or rude about it. Just want to bring it to the manager/owners attention to talk to them about changing their gloves more often and how important it is.
Avoid this subway. Unless you enjoy getting the completely wrong sandwich.
Restaurantji Recommends
We enjoy subway the staff are very nice, we enjoy how fast they make our Sandwich while talking to us and making it very pleasant to dine in. .JOJO
The shrinkflation is real. Sandwiches are now more air than anything ?go to Jersey subs
Food: 1
Service: 4
I ordered thru doordash a chicken bacon ranch and they forgot to toast it?
The employees don't know how to read. At least I didn't have to pay for the screw up.
Not only was I unable to place an order on the app well before 8:45 PM cutoff but we were hoping to make a basic turkey sub it shouldn’t take 15 it’ll be fine but that’s until we arrived, they hid. Glad I wasn’t interested in the register unlike some folks we have all ran into working any food or retail seemed wrong to just leave the store front unattended at all if you don’t like work find a new job.When my girlfriends order came through we drove to the store and made it to the store at 8:45 to see all lights on and no cars in the parking lot and no employees just an empty desk and her order on the shelf. The sandwich was lacking in a lot of ways not even close to normal amounts of sauce they put the chicken was cold like it wasn’t even warmed up granted the 10-12 minute ride it was to the store and it was fine all together 5/10. we split the sub just for my side to have a whole stem on it from a pepper that was literally an inch long I don’t comprehend how you didn’t see or feel it when putting it on the sub with blinding fluorescent lights too right above you. We like crunch not the crunch of biting into a miniature log in your subway.The time before this was waiting an additional 45 minutes after placing the online PICKUP 20 minutes before arrival. Alaska customer service at its finest.