The Crab Shack
1401b 4th Ave, Seward
(907) 224-4433
Recent Reviews
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Good food but customer service could improve.
Thank you for that wonderful sandwich earlier Mr.
Food: 5
Service: 3
Not bad at all really. Had the fish burger and it was pretty good. Just a relaxed little place to grab a bit to eat. Prices are comparable to the rest of the places around the area
Food was delicious. This is my 3rd time coming here this week. I'm from Birmingham Alabama here working. So the atmosphere gave me down south vibes. Enjoyed!!!
Kid-friendliness: Great energy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rockfish and Chips
Food was very bad, disgusting at best. Grilled cheese was just floppy bread with solid cheese in middle. Bad service.
Atmosphere: 2
Food: 1
Service: 1
Very polite staff and food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Legs
I’m not one for writing reviews especially bad reviews but this was quite the experience. Got lunch here today. When we first walked in we thought it looked like it used to be a really nice pizza place. You have to order before you sit down, the person at the register was really hard to understand. We went to sit down at a booth and the whole booth had not been cleaned, there was food all over the seats, we tried to find a clean seat and had to settle for one with food still, unsanitary. It should be cleaned in between each customer. Started on the food we got the fish and chips which looked like it was served on a small cookie sheet pan, the fries were bland had no seasonings and tasted like frozen fries. They don’t tell you how much fish comes with the meal, it was just two pieces, and the fish was raw in the center. Stopped eating right then. Service was just ok, they didn’t check in on us once while we were there. Don’t recommend this place at all, I wish I had read reviews before I ate here.
Atmosphere: 1
Food: 1
Service: 1
We had calamari and halibut/chips. Halibut was cooked and tasted good. Fries and calamari were not. The overall building was confusing with same staff servicing multiple cuisines which probably adds to the younger staff struggling to speak properly to the menu and maintain quality.We generally ask new places what is your best dish that will make me want to come back? We got a confused face and shoulder shrug. If it weren’t raining we would have left.If your own workers aren’t excited about the food then why would customers be? Force them to try the menu they serve so they know how to make it better and speak to it.
Atmosphere: 1
Food: 2
Service: 1
If you see this restaurant near you, please do yourself a favor and RUN AWAY.This is the absolute worst restaurant I’ve ever been to in the United States.Let’s start off with this - OVERPRICED. $15 for a Hamburger (which I don’t think had ground beef in it) with some soggy fries.Now Customer Service - we asked the girl at the cash register what the hamburger was made of. She didn’t even know what it was made of, which I don’t personally think is a good sign.As well, the fries I ate had MOLD in some of them, which I of course refused to eat.The best thing out of the whole meal was the brownie, which was the only thing to actually edible.Remember, if you see this restaurant, RUN AWAY for your personal safety.
Horribly understaffed, the food was just gross, and the Service was lacking. There is shortage of workers right now, and the ones that were working looked haggard and overworked. Sad. There were two cruise boats docked up so maybe I caught them on a bad day. But the food is still gross.
Atmosphere: 1
Food: 1
Service: 1
We had calamari and halibut/chips. Halibut was cooked and tasted good. Fries and calamari were not. The overall building was confusing with same staff servicing multiple cuisines which probably adds to the younger staff struggling to speak properly to the menu and maintain quality. We generally ask new places what is your best dish that will make me want to come back? We got a confused face and shoulder shrug. If it weren’t raining we would have left. If your own workers aren’t excited about the food then why would customers be? Force them to try the menu they serve so they know how to make it better and speak to it.
Restaurantji Recommends
Expensive for what it is and the food is mediocre at best.
Fresh fish, fresh everything else.Fast and friendly service. the French fries were awesome and the avocado tartar sauce was awesome. as was the regular tartar sauce with dill.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Rockfish
I was there in July 2022 and a pound of king crab legs was $275.00....we walked out....dont know why so expensive
The fish was good. Downhill from there. You do not spray cleaner on the tables while customers are sitting there. The customer service was poor. The chairs, tables (sides and bottom), and floor were filthy. The restrooms were gross. The fries were soggy. Will not be going back.
Me and my family stopped in today for lunch and as an Alaskan resident worst restaurant I’ve been too. Ordered grilled cheese smoked salmon sandwich. Order came with with cheese on bread and the smallest piece of smoked salmon. Sandwich wasn’t grilled and the salmon was so small a baby wouldn’t choke on it. I wondered why the restaurant was empty during tourist season well my fault I should of read the reviews. Never again…
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