Great place and service but way overpriced. Buy some ziplock at Fred Meyer and submerge your fish in the bag into water to seal. A box to ship and the freeze packs are available to buy at Fred Meyer
Tina Marie
They were awesome enough to hold our fish until the end of the week so we could take on the plane. It was portioned nicely
Michael Ayotte
I had fish shipped back for we could not get it processed in time to take on plane. They could not ship on day we agreed due to some issue with printing labels, and they did not call me I had to call them when it did not arrive. So we arrange to have sent the following Tuesday. No fish arrived. I called like 4-5 times, no answer (yes during business hours in Alaska) left messages and no call back. Now I wake up this morning (I live in Austin, TX) at 6am and find the fish box on my front step. No notice, no updates or call backs and being hot this time of year of course fish not frozen. What a waste and would never use this place again. Not happy and cost me a lot of money. Go to Tanners, you will be better served!
Trula Turner
This place is great, We were looking for halibut fish and halibut fish heads. They gave us quite a few fish heads for free. My friends were so happy. Thanks
Christy J
All I can say is buy the smoked salmon, it's so good!
Michael Dorrity
Fast processing, reasonable prices, and the fish got home still very much frozen! Thanks!!!
Dahlene Hancock
This wonderful place took our fish in fileted it packaged it and sent to home to us. Also has some of the best smoked salmon I have ever had. Thank you
mike jager
Incredibly fast shipping- was still frozen when it arrived in Texas. Fish was fresh and smelt clean still. Bright white meat and perfect. Will 100% order again and again.
Matt Badolato
Front desk girls are absolutely amazing. Prices better than everyone else in town. Paige at the front desk was incredibly helpful, knowledgeable, nice, patient and when I own a company I'm going to steal her from Custom Seafoods and make her Head of Customer Relations. But seriously, she rocks.
I'll add this was the only processor that actually picked up their phones when called.
4 stars only because they would not accommodate vac sealing my fish during their busy week even though I was paying a lot to ship with them and offered to pay extra for the convenience. Management folks were a tad on the grumpy side. But I understand it was a busy couple weeks for them during the big run.
Definitely go here and avoid other processors if your fish is precious to you , you value quality and appreciate effective communication!
Richard B.
Disappointed that the bags weren't marked with the type of fish. Salmon was very easily distinguishable but the cod and halibut were not and could be very easily done with different color bags.
Been visiting and fishing in Alaska for 28 years. I will never ever bring fish or recommend custom seafoods again. I called today and they said they are open until 7:00 p.m.. I intentionally headed early and arrived at 6:15. When I arrived the door was closed and the sign said full, come back at 7:00 a.m. I went inside and they said they are full. I said well how come your sign says come back at 7:00 a.m.? I told them I just called and they said they are open until 7:00?
There are obviously several places to process fish. The manager who was in his office said there cooler was full and they are backed up. I said I just called and drove an hour to get here. If you were not excepting fish why didn’t you say so.
I have processed fish there quite a bit but this was my last. They were probably short staffed I am guessing. There is no excuse for poor service or poorly run business. The manager could have certainly been in the cooler or fish processing area and helping but he was sitting in his office?
I didn’t see any workers in the area to receive fish and the door was closed. Inside the office there was 2 young girls who said to come back tomorrow at 7:00? I said what? I thought you were full? No we just are behind and our cooler is full not our freezers.
I said why don’t you close earlier or put that on your websight or voicemail so people don’t try to come here?
This is a poorly run business and do not recommend.
Reply to manager.
Thanks for your response. Fortunately I was able to find other processors and they were priced less than you.
As a note. I was not the customer who pounded my hand on the counter and berated employees. You obviously have had issues with other customers. While on vacation with 13 other family members and 4 grandchildren this is a very relaxing and fun trip for our family.
As a business owner myself, I would not suggest you scheduling your employees to work shifts for 12-14 hours, especially if they are teenagers. Perhaps your management practices need review.
I would suggest your ownership review your cameras if you have them, to evaluate your performance.
Eric Nelson
Custom Seafood is the absolute best. Whenever I’m in Soldotna, it’s the only place I go to have my fish processed. I highly recommend Custom Seafood. The customer service is exquisite and the quality of the work is excellent.
Matt Strawn
I’ve had the opportunity to fish Soldatna for several years. While I’ve tried a few processors, Custom Seafood has always been the most consistent and accommodating. In fact, I’m always impressed with their operation and how they service customers, particularly through high volume periods. Thank you to Lucas and the team for all your help and for making my annual trip special and seamless. Cheers!
Richard Smith
Can’t say enough about the great folks at Custom Seafood ! This being their busiest time of the year, and everyone working long hours to get all the fish processed !! Lucas and Robin went out of their way to get our fish processed for the long trip home. And Thank you Montana for always getting our intake done quickly and accurately! We took a peek in back and everyone was working at super speed, cutting, bagging, and getting that fish into the freezers. Quite an operation….! This is my 5th trip to Soldotna, and I’ve always used Custom Seafood Always Will !!!! Rick Smith Santa Rosa, Ca
Great place and service but way overpriced. Buy some ziplock at Fred Meyer and submerge your fish in the bag into water to seal. A box to ship and the freeze packs are available to buy at Fred Meyer
They were awesome enough to hold our fish until the end of the week so we could take on the plane. It was portioned nicely
I had fish shipped back for we could not get it processed in time to take on plane. They could not ship on day we agreed due to some issue with printing labels, and they did not call me I had to call them when it did not arrive. So we arrange to have sent the following Tuesday. No fish arrived. I called like 4-5 times, no answer (yes during business hours in Alaska) left messages and no call back. Now I wake up this morning (I live in Austin, TX) at 6am and find the fish box on my front step. No notice, no updates or call backs and being hot this time of year of course fish not frozen. What a waste and would never use this place again. Not happy and cost me a lot of money. Go to Tanners, you will be better served!
This place is great, We were looking for halibut fish and halibut fish heads. They gave us quite a few fish heads for free. My friends were so happy. Thanks
All I can say is buy the smoked salmon, it's so good!
Fast processing, reasonable prices, and the fish got home still very much frozen! Thanks!!!
This wonderful place took our fish in fileted it packaged it and sent to home to us. Also has some of the best smoked salmon I have ever had. Thank you
Incredibly fast shipping- was still frozen when it arrived in Texas. Fish was fresh and smelt clean still. Bright white meat and perfect. Will 100% order again and again.
Front desk girls are absolutely amazing. Prices better than everyone else in town. Paige at the front desk was incredibly helpful, knowledgeable, nice, patient and when I own a company I'm going to steal her from Custom Seafoods and make her Head of Customer Relations. But seriously, she rocks.
I'll add this was the only processor that actually picked up their phones when called.
4 stars only because they would not accommodate vac sealing my fish during their busy week even though I was paying a lot to ship with them and offered to pay extra for the convenience. Management folks were a tad on the grumpy side. But I understand it was a busy couple weeks for them during the big run.
Definitely go here and avoid other processors if your fish is precious to you , you value quality and appreciate effective communication!
Disappointed that the bags weren't marked with the type of fish. Salmon was very easily distinguishable but the cod and halibut were not and could be very easily done with different color bags.
Restaurantji Recommends
Been visiting and fishing in Alaska for 28 years. I will never ever bring fish or recommend custom seafoods again. I called today and they said they are open until 7:00 p.m.. I intentionally headed early and arrived at 6:15. When I arrived the door was closed and the sign said full, come back at 7:00 a.m. I went inside and they said they are full. I said well how come your sign says come back at 7:00 a.m.? I told them I just called and they said they are open until 7:00?
There are obviously several places to process fish. The manager who was in his office said there cooler was full and they are backed up. I said I just called and drove an hour to get here. If you were not excepting fish why didn’t you say so.
I have processed fish there quite a bit but this was my last. They were probably short staffed I am guessing. There is no excuse for poor service or poorly run business. The manager could have certainly been in the cooler or fish processing area and helping but he was sitting in his office?
I didn’t see any workers in the area to receive fish and the door was closed. Inside the office there was 2 young girls who said to come back tomorrow at 7:00? I said what? I thought you were full? No we just are behind and our cooler is full not our freezers.
I said why don’t you close earlier or put that on your websight or voicemail so people don’t try to come here?
This is a poorly run business and do not recommend.
Reply to manager.
Thanks for your response. Fortunately I was able to find other processors and they were priced less than you.
As a note. I was not the customer who pounded my hand on the counter and berated employees. You obviously have had issues with other customers. While on vacation with 13 other family members and 4 grandchildren this is a very relaxing and fun trip for our family.
As a business owner myself, I would not suggest you scheduling your employees to work shifts for 12-14 hours, especially if they are teenagers. Perhaps your management practices need review.
I would suggest your ownership review your cameras if you have them, to evaluate your performance.
Custom Seafood is the absolute best. Whenever I’m in Soldotna, it’s the only place I go to have my fish processed. I highly recommend Custom Seafood. The customer service is exquisite and the quality of the work is excellent.
I’ve had the opportunity to fish Soldatna for several years. While I’ve tried a few processors, Custom Seafood has always been the most consistent and accommodating. In fact, I’m always impressed with their operation and how they service customers, particularly through high volume periods. Thank you to Lucas and the team for all your help and for making my annual trip special and seamless. Cheers!
Can’t say enough about the great folks at Custom Seafood ! This being their busiest time of the year, and everyone working long hours to get all the fish processed !! Lucas and Robin went out of their way to get our fish processed for the long trip home. And Thank you Montana for always getting our intake done quickly and accurately! We took a peek in back and everyone was working at super speed, cutting, bagging, and getting that fish into the freezers. Quite an operation….! This is my 5th trip to Soldotna, and I’ve always used Custom Seafood Always Will !!!!
Rick Smith
Santa Rosa, Ca
Wonderful gift shop!
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