I wasn’t satisfied with the delivery service and communication. I placed an order online and had problems with it.
Katerina Parchuk
Awful experience with them this year. Last year they did a great job but I guess this time they bit off more than they can chew. Multiple fish fillet packaged has air and frost inside on the fish within a couple weeks of freezing. Wouldn’t even sell us enough boxes to pack up all our fish. Told us they could only sell us boxes based on our fish weight that we dropped off. When we tried to show them all our packed fish and how much we still had left , they tried to say we brought fish from somewhere else. When we calculated the weight we turned in versus what we picked up, we ended up with about 14 pounds of extra fish. I could tell that we had fish that wasn’t ours because some of the fillets were very small and we had some portions which we didn’t have. Their response was, “I guess we gave you some of someone else’s fish.” So I guess you can’t trust them to get your fish back. Feel really bad for whoever’s fish we ended up with because clearly they didn’t get all of theirs back. The attitude and unapologetic nature of the interaction was a big turn off towards them. Pay a little extra but save yourself the hassle and heartache by going to Custom Seafood. They took great care of us!
Jordan Barr
Very friendly staff. They'll process your fish, vacuum seal, flash freeze, and even send it to your home address. If you want it smoked, it's a ten pound minimum. They also have plenty of various seafoods available for purchase.
Paul Powell
Excellent service 2 yrs in a row, go above and beyond to serve and process the fish from trip of a lifetime...DEFINITELY recommend!!
Matt Reeves
Disorganized, long lines, not very helpful, pulled up with Fish already processed just needing shipping, tried to ask for help, they gave me an attitude and wouldn't answer me and just said get in the long line and we will get to you even though there were clearly two lines. All I needed was a simple answer. I drove down the Custom Seafoods, no lines and took good care of me. Hopefully Ed's can address these items and I'll give them another shot next year and update my review then if it's any different then.
Wade Patten
I'm thrilled to share my top-tier experience with Ed's Kasilof Seafood, a standout establishment that exceeded all my expectations in terms of quality, customer service, and overall experience.To begin, the team at Ed's took the term "precision" to an entirely new level. I handed over my freshly-caught salmon for processing and they guaranteed the weight to be exactly 50 pounds for ease of travel. This attentiveness to detail, recognizing airline weight restrictions, shows an understanding of customer needs that is far above average. Their commitment to this level of service made my entire travel process smoother and hassle-free, leaving me extremely impressed and appreciative.Ed's also ensured the pick-up process was a dream come true. Knowing my tight travel schedule, they arranged for my processed salmon to be ready early in the morning. This kind of personalized, customer-focused service is rare to find, and it made a significant difference in my day. This is the kind of business that does more than sell a product or service, they deliver peace of mind.Finally, the quality of their processing was second to none. Every fillet of salmon I received was in perfect condition, showing the expert care and handling by the Ed's team. You can tell they take pride in their work, and that translates into a top-notch product for the customer.In conclusion, Ed's Kasilof Seafood is a genuine gem in the seafood industry. Their dedicated team, superior service, and attention to minute details make them more than deserving of a 5-star review. I am confident that anyone who chooses Ed's for their seafood processing needs will be just as delighted as I was. You can trust them to go the extra mile, providing an experience that is simply unparalleled. I wholeheartedly recommend Ed's Kasilof Seafood and look forward to my next fishing trip, knowing they are there to take care of all my processing needs.
Gabriel Ponce (Angmew)
Excellent place to get your fish bounty processed and ready to go in the plane
Michael Prara
About 200 pounds of Salmon and Halibut left for processing and shipping a week ago,. have called, left messages many times, no return call yet. Got return call from manager. Thank you. Will upgrade with progress.Thanks Betty for finding fish and getting it out. Arrived today.
B Rayl
I have used them in the past, with great satisfaction for fish processing. We dropped off 115 pounds in 2 days and will be taking more in the next 4 days. It is awesome they are open til 8pm. They are also known as Tanners. I will post pictures of their fish pricing for those who want to purchase fish instead of catching your own.
T D
Arrived about half hour before closing. Had 3 fish to vacuum seal and they refused to help.Review updated...Replied quickly to review with detailed explanation. Bumped up to four stars to give benefit of the doubt.
Very helpful folks here. Got our fish done in 24hrs. Could ask for better or more friendly service
Jennifer B.
Betty Jean and her crew know what they are doing. Treat them well and get the respect you want in return. Fish always processed on time and a great job! Never would I use anyone else on the Kenai!
Ben Pitchford
Great choice to package and freeze our fresh caught salmon!
darren bradshaw
Change the hrs on your website so people don't waste their time driving down here to beat the wrong closing time!!Says 8 pm.....but closes at 7
Donn Nadeau Jr
Amazing service, and extremely fast. Stopped to get 3 reds vacuum packed, and they were done in less than 10 minutes. Friendly staff and great prices!
I wasn’t satisfied with the delivery service and communication. I placed an order online and had problems with it.
Awful experience with them this year. Last year they did a great job but I guess this time they bit off more than they can chew. Multiple fish fillet packaged has air and frost inside on the fish within a couple weeks of freezing. Wouldn’t even sell us enough boxes to pack up all our fish. Told us they could only sell us boxes based on our fish weight that we dropped off. When we tried to show them all our packed fish and how much we still had left , they tried to say we brought fish from somewhere else. When we calculated the weight we turned in versus what we picked up, we ended up with about 14 pounds of extra fish. I could tell that we had fish that wasn’t ours because some of the fillets were very small and we had some portions which we didn’t have. Their response was, “I guess we gave you some of someone else’s fish.” So I guess you can’t trust them to get your fish back. Feel really bad for whoever’s fish we ended up with because clearly they didn’t get all of theirs back. The attitude and unapologetic nature of the interaction was a big turn off towards them. Pay a little extra but save yourself the hassle and heartache by going to Custom Seafood. They took great care of us!
Very friendly staff. They'll process your fish, vacuum seal, flash freeze, and even send it to your home address. If you want it smoked, it's a ten pound minimum. They also have plenty of various seafoods available for purchase.
Excellent service 2 yrs in a row, go above and beyond to serve and process the fish from trip of a lifetime...DEFINITELY recommend!!
Disorganized, long lines, not very helpful, pulled up with Fish already processed just needing shipping, tried to ask for help, they gave me an attitude and wouldn't answer me and just said get in the long line and we will get to you even though there were clearly two lines. All I needed was a simple answer. I drove down the Custom Seafoods, no lines and took good care of me. Hopefully Ed's can address these items and I'll give them another shot next year and update my review then if it's any different then.
I'm thrilled to share my top-tier experience with Ed's Kasilof Seafood, a standout establishment that exceeded all my expectations in terms of quality, customer service, and overall experience.To begin, the team at Ed's took the term "precision" to an entirely new level. I handed over my freshly-caught salmon for processing and they guaranteed the weight to be exactly 50 pounds for ease of travel. This attentiveness to detail, recognizing airline weight restrictions, shows an understanding of customer needs that is far above average. Their commitment to this level of service made my entire travel process smoother and hassle-free, leaving me extremely impressed and appreciative.Ed's also ensured the pick-up process was a dream come true. Knowing my tight travel schedule, they arranged for my processed salmon to be ready early in the morning. This kind of personalized, customer-focused service is rare to find, and it made a significant difference in my day. This is the kind of business that does more than sell a product or service, they deliver peace of mind.Finally, the quality of their processing was second to none. Every fillet of salmon I received was in perfect condition, showing the expert care and handling by the Ed's team. You can tell they take pride in their work, and that translates into a top-notch product for the customer.In conclusion, Ed's Kasilof Seafood is a genuine gem in the seafood industry. Their dedicated team, superior service, and attention to minute details make them more than deserving of a 5-star review. I am confident that anyone who chooses Ed's for their seafood processing needs will be just as delighted as I was. You can trust them to go the extra mile, providing an experience that is simply unparalleled. I wholeheartedly recommend Ed's Kasilof Seafood and look forward to my next fishing trip, knowing they are there to take care of all my processing needs.
Excellent place to get your fish bounty processed and ready to go in the plane
About 200 pounds of Salmon and Halibut left for processing and shipping a week ago,. have called, left messages many times, no return call yet. Got return call from manager. Thank you. Will upgrade with progress.Thanks Betty for finding fish and getting it out. Arrived today.
I have used them in the past, with great satisfaction for fish processing. We dropped off 115 pounds in 2 days and will be taking more in the next 4 days. It is awesome they are open til 8pm. They are also known as Tanners. I will post pictures of their fish pricing for those who want to purchase fish instead of catching your own.
Arrived about half hour before closing. Had 3 fish to vacuum seal and they refused to help.Review updated...Replied quickly to review with detailed explanation. Bumped up to four stars to give benefit of the doubt.
Restaurantji Recommends
Very helpful folks here. Got our fish done in 24hrs. Could ask for better or more friendly service
Betty Jean and her crew know what they are doing. Treat them well and get the respect you want in return. Fish always processed on time and a great job! Never would I use anyone else on the Kenai!
Great choice to package and freeze our fresh caught salmon!
Change the hrs on your website so people don't waste their time driving down here to beat the wrong closing time!!Says 8 pm.....but closes at 7
Amazing service, and extremely fast. Stopped to get 3 reds vacuum packed, and they were done in less than 10 minutes. Friendly staff and great prices!