The drive thru was very slow. Had to wait 10 minutes for our food that was slightly cold like they forgot our order. They apologized for how long it took but I was atleast expecting hot fresh food, not cold old stuff.
Atmosphere: 4
Food: 3
Service: 3
DOUG WALLACE
Extremely busy this time of year.
Atmosphere: 4
Food: 5
Service: 3
Briana Randle
Been living in Soldotna for 11 years! Rarely eat McDonald’s unless it’s late during fishing season. Although our experiences have declined, drastically over those 11 years, it is the worst…and that’s coming from a former employee! I know what a sandwich tastes like when sitting in the warming bin. The buns are rock solid and ingredient’s dried out. Fast food? Slower than snails. Went through drive thru last night and the blond haired girl with glasses who took our order took forever to open her window so we could pay. When she finally opened, no hello or thank you. Zero affect. Zero customer service. Filet of fish disgusting, dried out and the fries were white, or basically RAW! My husband is a DoorDasher and is CONSTANTLY complaining about the lack of service and respect for their customers. A recent dash pickup and he waited for 20 MINUTES. Fast food??? Joke! When my husband kindly checked on his order, after being there 10 minutes already, he said that it should have been ready and the manager quickly quipped, “Everyone is waiting for their orders “, at which my husband commented, “Then that is a problem!” Soldotna McDonald’s needs an overhaul and it starts with the management. DO BETTER! McDonald’s is iconic and the Soldotna store takes for granted that NOTHING else is open at midnight or that the customer is and always should be FIRST! $38 for two #6’s and two cheeseburgers??? We are done!!!
Atmosphere: 1
Food: 1
Service: 1
Kevin Johnson
This soldotna McDonald’s is so nice.good customer service,good managers,good workers, good owners,and has treated me with dignity and respect.
Atmosphere: 5
Food: 5
Service: 5
elizabeth loges
It's a typical fast food place but annoying you had to get a code for the bathroom and there were several people that seemed to have been there awhile.
Atmosphere: 4
Food: 4
Service: 4
Jake Tyner
But your bags of ice here
Luckiest ice bags on the planet Limits every time
Atmosphere: 5
Food: 5
Service: 5
Jennifer Moses Eastham
When ordering a burger, you would expect a burger patty. Getting a chicken nugget meal for the kids, can't eat them there burned. Call and try to talk to them? They would have to answer the phone. I regret giving McDonald's another try.
Atmosphere: 1
Food: 1
Service: 1
Lily
Took forever when using the app and had to have us park.
Atmosphere: 2
Food: 2
Service: 2
Common Sense Media
Meal for 2 cost almost $30, they forgot my fries, and when i got them they were cold and nasty. When you’re paying that much, the food should be hot and fresh! This was my last meal at McDonalds!
Atmosphere: 2
Food: 2
Service: 1
John Roeser
This store is through and kind. Use the app for deals. Friendly crew makes you feel like family.
This is the one super friendly super professional quick no wait . They do what they can when they can . Can't complain!!!!!
Atmosphere: 5
Food: 5
Service: 5
Mia Robertson
Chrisall was amazing about getting my very esoteric order exactly ready got :)
Kayla Steger
So I went to McDonald's today and took my 2 little brothers out. We ordered our food and waited 15 minutes. There was only 2 groups inside the lobby each 3 people. When we finally get our food, they forgot our medium fry, all 3 of our drinks were incorrect, and we had ordered a plain hamburger that they made as a regular burger. The whole time we were there, loud high pitched alarms were going off left and right. Not impressed AT ALL. Will be a good long while before I come back if I even do.
Atmosphere: 1
Food: 1
Service: 1
Austin Stevenson
I’ve waited 15 minutes for a mobile order and then another ten for someone to come to the counter for a refill. Seems like it’s fast food quality and traditional restaurant wait times.
Nicole Marie
Did they not even read the order- I ordered a bacon egg and Cheese bagel with a round egg. I received a sausage bagel with a folded egg. Went back up to get the right sandwich and well I got bacon but a folded egg. Can people actually start doing what they are being paid to do, and allow the customer to get what they ordered and already paid too much for? Also the eggs in my big breakfast are so watery and the hash brown tastes like a bad potato. This Guys picking his nose and then an employee comes out of the bathroom and blows smoke from her mouth. Breakfast fail….wont be back here… Alaska food places have been absolutely horrible.
The drive thru was very slow. Had to wait 10 minutes for our food that was slightly cold like they forgot our order. They apologized for how long it took but I was atleast expecting hot fresh food, not cold old stuff.
Atmosphere: 4
Food: 3
Service: 3
Extremely busy this time of year.
Atmosphere: 4
Food: 5
Service: 3
Been living in Soldotna for 11 years! Rarely eat McDonald’s unless it’s late during fishing season. Although our experiences have declined, drastically over those 11 years, it is the worst…and that’s coming from a former employee! I know what a sandwich tastes like when sitting in the warming bin. The buns are rock solid and ingredient’s dried out. Fast food? Slower than snails. Went through drive thru last night and the blond haired girl with glasses who took our order took forever to open her window so we could pay. When she finally opened, no hello or thank you. Zero affect. Zero customer service. Filet of fish disgusting, dried out and the fries were white, or basically RAW! My husband is a DoorDasher and is CONSTANTLY complaining about the lack of service and respect for their customers. A recent dash pickup and he waited for 20 MINUTES. Fast food??? Joke! When my husband kindly checked on his order, after being there 10 minutes already, he said that it should have been ready and the manager quickly quipped, “Everyone is waiting for their orders “, at which my husband commented, “Then that is a problem!” Soldotna McDonald’s needs an overhaul and it starts with the management. DO BETTER! McDonald’s is iconic and the Soldotna store takes for granted that NOTHING else is open at midnight or that the customer is and always should be FIRST! $38 for two #6’s and two cheeseburgers??? We are done!!!
Atmosphere: 1
Food: 1
Service: 1
This soldotna McDonald’s is so nice.good customer service,good managers,good workers, good owners,and has treated me with dignity and respect.
Atmosphere: 5
Food: 5
Service: 5
It's a typical fast food place but annoying you had to get a code for the bathroom and there were several people that seemed to have been there awhile.
Atmosphere: 4
Food: 4
Service: 4
But your bags of ice here
Luckiest ice bags on the planet
Limits every time
Atmosphere: 5
Food: 5
Service: 5
When ordering a burger, you would expect a burger patty. Getting a chicken nugget meal for the kids, can't eat them there burned. Call and try to talk to them? They would have to answer the phone. I regret giving McDonald's another try.
Atmosphere: 1
Food: 1
Service: 1
Took forever when using the app and had to have us park.
Atmosphere: 2
Food: 2
Service: 2
Meal for 2 cost almost $30, they forgot my fries, and when i got them they were cold and nasty. When you’re paying that much, the food should be hot and fresh! This was my last meal at McDonalds!
Atmosphere: 2
Food: 2
Service: 1
This store is through and kind. Use the app for deals. Friendly crew makes you feel like family.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
This is the one super friendly super professional quick no wait . They do what they can when they can . Can't complain!!!!!
Atmosphere: 5
Food: 5
Service: 5
Chrisall was amazing about getting my very esoteric order exactly ready got :)
So I went to McDonald's today and took my 2 little brothers out. We ordered our food and waited 15 minutes. There was only 2 groups inside the lobby each 3 people. When we finally get our food, they forgot our medium fry, all 3 of our drinks were incorrect, and we had ordered a plain hamburger that they made as a regular burger. The whole time we were there, loud high pitched alarms were going off left and right. Not impressed AT ALL. Will be a good long while before I come back if I even do.
Atmosphere: 1
Food: 1
Service: 1
I’ve waited 15 minutes for a mobile order and then another ten for someone to come to the counter for a refill. Seems like it’s fast food quality and traditional restaurant wait times.
Did they not even read the order- I ordered a bacon egg and Cheese bagel with a round egg.
I received a sausage bagel with a folded egg.
Went back up to get the right sandwich and well I got bacon but a folded egg. Can people actually start doing what they are being paid to do, and allow the customer to get what they ordered and already paid too much for? Also the eggs in my big breakfast are so watery and the hash brown tastes like a bad potato. This Guys picking his nose and then an employee comes out of the bathroom and blows smoke from her mouth. Breakfast fail….wont be back here…
Alaska food places have been absolutely horrible.
Atmosphere: 1
Food: 1
Service: 2
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