BIZARRE EXPERIENCE. A group of friends and I went to tsaina lodge for dinner after skiing all day on the pass. After we pulled up I hung back at the car to get out of my snowboard boots while everyone walked in and was seated. I ran up the stairs and headed in to meet my group and was stopped and told I couldn't come in! I told the door man my friends just walked in and I can see them sitting down. He said sorry we can't help you. I asked him why and he said "you understand" patted me on the back and walked me out. Still confused I was trying to get my friends attention. They had drinks now. At -17 degrees I ended up hitch hiking to valdez. I guess if your not a heli skiing client, super wealthy or wearing a neon colored one piece norrona ski suit they are not interested in serving you. Just be prepared to be turned away for literally no reason. It was really hurtful and I'll never return.
Response to owner reply:
This did happen a few years ago. It was your first season. I don't typically write reviews but I woke up from a dead sleep having a nightmare about it and that's when I decided to write it down and then review.
The doorman was a short small framed man with a Britsh accent.
This absolutely did happen. It has caused me to avoid going out to eat in general at any unfamiliar restaurants.
Service: 1
J F
Love this place it's truly magical! Met my wife there and it'ss truly a slice of paradise.
Service: 5
Richard Purcell
I stayed here in fall 2018. Guests should accept that it is in a remote location and the hotel does an excellent job of overcoming the hurdles. I had a gorgeous room that met the family requirements. Great services available and they had a power generation issue at the time and accommodated all guests at arguably the best lodging in Valdez. I wasn't a Heli skier and the business is focuses on those patrons. I don't think they're catering to other adventure communities, regardless my stay was excellent.
Service: 5
Zeb Blais
Best Manhattan in Thompson Pass ?
Max Conine **
5 stars experience
Philip Gatt
Had an epic heli ski experience
David Fox
Best spot for either kicking back or getting into all sorts of fun out the back door! Kitchen serves up great food, bar mixes great drinks, staff knows all the best diggs!
Cary Shiflea
The best lodge in Alaska - Valdez Heli Ski Guides out the front door on pow days plus Alaska eBike Electric Fat Tire bikes for the down days!
Charles Blunt
Modern lodge
Bonnie Welsh
Beautiful place. Great food and price was as expected. Delicious burger.
I’m a local in Valdez Alaska 29 years now and I just called to get a room for one night and they told me that they do not do lodging out side of their private memberships. It’s pretty disappointing that a local can’t even get a room for one night. They have rooms available and are giving them to construction workers at the moment but o by god no locals!!!! Seriously..... no words for this place
Andrew Gillette
Beautiful hotel with an excellent restraunt!
William Aiken
Fantastic views and a really nice lounge area and bar. Service was very good and the staff was very attentive to our requests.
Aniket Jain
Rooms were small but the location was great and staff was very nice.
BIZARRE EXPERIENCE. A group of friends and I went to tsaina lodge for dinner after skiing all day on the pass. After we pulled up I hung back at the car to get out of my snowboard boots while everyone walked in and was seated. I ran up the stairs and headed in to meet my group and was stopped and told I couldn't come in! I told the door man my friends just walked in and I can see them sitting down. He said sorry we can't help you. I asked him why and he said "you understand" patted me on the back and walked me out. Still confused I was trying to get my friends attention. They had drinks now. At -17 degrees I ended up hitch hiking to valdez. I guess if your not a heli skiing client, super wealthy or wearing a neon colored one piece norrona ski suit they are not interested in serving you. Just be prepared to be turned away for literally no reason. It was really hurtful and I'll never return.
Response to owner reply:
This did happen a few years ago. It was your first season. I don't typically write reviews but I woke up from a dead sleep having a nightmare about it and that's when I decided to write it down and then review.
The doorman was a short small framed man with a Britsh accent.
This absolutely did happen. It has caused me to avoid going out to eat in general at any unfamiliar restaurants.
Service: 1
Love this place it's truly magical! Met my wife there and it'ss truly a slice of paradise.
Service: 5
I stayed here in fall 2018. Guests should accept that it is in a remote location and the hotel does an excellent job of overcoming the hurdles. I had a gorgeous room that met the family requirements. Great services available and they had a power generation issue at the time and accommodated all guests at arguably the best lodging in Valdez. I wasn't a Heli skier and the business is focuses on those patrons. I don't think they're catering to other adventure communities, regardless my stay was excellent.
Service: 5
Best Manhattan in Thompson Pass ?
5 stars experience
Had an epic heli ski experience
Best spot for either kicking back or getting into all sorts of fun out the back door! Kitchen serves up great food, bar mixes great drinks, staff knows all the best diggs!
The best lodge in Alaska - Valdez Heli Ski Guides out the front door on pow days plus Alaska eBike Electric Fat Tire bikes for the down days!
Modern lodge
Beautiful place. Great food and price was as expected. Delicious burger.
Excellent, friendly service. Fair prices. Beautiful setting. Limited menu.
I’m a local in Valdez Alaska 29 years now and I just called to get a room for one night and they told me that they do not do lodging out side of their private memberships. It’s pretty disappointing that a local can’t even get a room for one night. They have rooms available and are giving them to construction workers at the moment but o by god no locals!!!! Seriously..... no words for this place
Beautiful hotel with an excellent restraunt!
Fantastic views and a really nice lounge area and bar. Service was very good and the staff was very attentive to our requests.
Rooms were small but the location was great and staff was very nice.
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