Papa Murphy's | Take 'N' Bake Pizza
1561 E Parks Hwy, Wasilla
(907) 376-3696
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1561 E Parks Hwy, Wasilla
(907) 376-3696
This is so I can get incontact with the store owner, Dustin from the Wasilla AK location, concerning Evelyn the store manager. ( that was the name given anyway..)
Last week, on Monday, or Thursday night football my husband ordered 2 pizzas. They ended up being wrong. We ordered a family size pepperoni, we got one with peppers and big slices of pepperoni, with a thin crust. The other one was correct, but the wrong size. This isn't the first time we have ordered pizzas that have turned out wrong, but when we called they have always made it right, and came up with a solution.
We called this evening, because we wanted to order some pizza for Monday night football. We tried explaining what happened to Evelyn... here is our issue..
My husband called and explained what happened and she was rude and unprofessional from the git-go. I understand that people have bad days, and today was probably one of hers. I can sympathize with that, with it being close to the holidays. (But, it wasn't us that caused it) she asked if we had a recipient, I had lost it at some point, so we told her we didn't have it, but that we order there all the time because it's my favorite pizza place. (Lets be honest, Domino's, and pizza hut suck). She was very short with us, saying their is nothing she can do and if we wanted to write a bad review we could because she didn't care. Then we tried to explain, that mess ups have happened before, but they make it right, and that is what we were looking for. Then she hung up on us, so we called back. Another associate answered, and we asked to speak with Evelyn. We were put on hold for a while, and they Evelyn came back on the line, we asked why she hung up, she said she hung up because she thought we were rude. She then offered to give 20% off, our next order. That would have worked, if she did not hang up on us. We then asked for her manager, because we were done talking with her at that point, she said she did not have one and the owner lived out of state and to write a review. I called the Palmer AK location, because I was not sure if she was telling the truth. I spoke with a very nice lady their and she informed me to write a review on here and that you were really good at checking them. If someone could get incontact with me I would really appreciate it. Thank you for your time.
Atmosphere: 1
Food: 2
Service: 1
Friendly service
Atmosphere: 5
Food: 5
Service: 5
Well crafted & holds up well for the drive. Beats most greasy delivery options with canned toppings.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza, Herb Chicken Mediterranean
Parking: Busy location
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Murphy's Combo Pizza
My pizza was ready when I expected it.
I made a error when ordering & the store was able to fix it easy peasy!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Create Your Own Half & Half
Employee was nice, place was clean, and we were in and out in a couple of minutes. I got gluten free crust and dairy-free cheese on one pizza, and was very satisfied. Most other places have a GF option but nothing for the cheese.
Dietary restrictions: Gluten free crust and dairy-free cheese
Atmosphere: 5
Food: 5
Service: 5
Pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
Veggie pizza is the best! Loaded with lots of veggies
Atmosphere: 5
Food: 5
Service: 5
Took 1hour 15 min to get my pizza! Ordered a papas perfect, Keto. It cooked up to be only 1/2 inch thick chunk of hardened trash! No one wanted to eat this. I've gotten keto pizza there before & it was yummy! The person in front of us had been waiting for a while. He ordered 2 pizzas online. But the lady only made 1 pizza. So it took her forever to find his other pizza. She was the only one working. Then another customer came in, then another. So she called a couple employees in for help! Finally I got my pizzas!
Atmosphere: 1
Food: 1
Service: 1
Kind and friendly staff and pizza was great
Parking: Parking was fine
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Murphy's Combo Pizza
Restaurantji Recommends
These kids are always on top of it. Plus they seem pretty happy to be there. If I was a teen I'd work there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Pizza, Cheesy Pepperoni Pizza, Pepperoni & Mozzarella Calzone, Papa's All Meat Pizza, Create Your Own Half & Half
Pretty much perfect
Atmosphere: 5
Food: 5
Service: 5
They are quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Pizza
Super fast, friendly staff and great value
Parking: Super convenient location
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Chicken, Chicken Bacon Ranch, Papa's All Meat Pizza, Herb Chicken Mediterranean, Hawaiian Pizza, Garlic Monkey Bread
Great pizza
Atmosphere: 5
Food: 5
Service: 5
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