Today was my son's birthday and he really wanted Wingstop. When I ordered I misspoke and said 10 mild wings when I meant to say 10 original (kid just can't handle any spice lol). When the order came out I realized my mistake and asked if I could get 10 original. Olivia who served us said don't worry at all and quickly got a new batch out to us and refused to let me pay even though the mistake was on me. She was very friendly and always smiling and excited to help. Food was amazing, store was clean and they had good tunes playing in the background.
I've always ordered to go but after today's experience will dine in more often. Huge thanks to Olivia for going above and beyond
Atmosphere: 5
Food: 5
Service: 5
Kadamia
Cashier was eating while taking orders and going back and forth from the kitchen. Wiping her mouth, did not wash her hands once. Bathroom was disgusting, I turned around and walked out. Do better Wasilla, wing stop, please! We love the food but the place is dirty.The whole place needs cleaned, from the counter to the floors and bathroom. Also, the worker taking so loud, saying cus words and absolutely unprofessional.
Atmosphere: 2
Food: 3
Service: 1
Patrick Marvin
Ordered the sweet bbq, Louisiana rub and garlic parmsean wings and seasoned fries. The wings are wirthr the wait. Maybe make the garlic parmsean a sauce type wing, not much flavor. The other 2 styles we got, were great. Good season on fries. Order was ready as on the app/online. Place was hopping.
Atmosphere: 3
Food: 4
Service: 4
Dan Nelson
Best place to get approached by tweakers in the valley
Atmosphere: 5
Food: 5
Service: 5
Mepsie Mopar
My problem is the app and nobody responds to the reviews on the app so there's no way to communicate feedback. The app used to have a guest login on it and now it's gone. There's no reason to sign up when you get absolutely zero rewards for ordering through the app. And now I put in my email and password and then it wants a damn authentication number that it sends to my email. Wtf am I logging into? A food app or a damn government website? Lighten up on the damn security measures to login to the app. Pass this info on to corporate if you give a damn because I know individual locations don't run the apps.
Atmosphere: 3
Food: 4
Service: 4
Atoma Paleblood
Can't be bothered to answer a phone, ordered 2 different kinds of wings, they gave me the wrong kind, 2 of the same instead of what I actually ordered, and the best part, I said it to the person 3 times. No shot yall mess THAT up.
Atmosphere: 2
Food: 3
Service: 2
tina martin
Wingstop Wasilla Crew is the best there is always happy update and always treat you fantastic. Thanks from the little beast.
Bobbi menzel
Ordered online, went in to pick up and was told my order would be ready in 5 mins. 5 mins pass and the clerk goes to check and said it would be 5 mins. I told him I was told 5 mins 5 mins ago and he said I had a big order. I had only ordered 3 items. 5 mins pass another clerk checks, comes back and said they lost my chicken. Not sure how that happens. 5 mins after that my food comes out. My partner and I couldn't eat the food because it was to salty. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Bullseye Flooring
I just ordered food through DoorDash and I’m missing an entire meal. Missing an entire meal is just unacceptable???
How does that happen when you have a receipt right in front of you to check off as you go through it. I don’t write reviews very often. I’m not that type of person but when I call 5 times and get put on hold for 30min and waste my Saturday afternoon I’m annoyed. I want my money back. We don’t even want the meal anymore.
My Dasher Jacky was fantastic though and she called be right immediately and also informed me that she also write a bad review due to attitude problems in the store and poor service and that my meal was sitting on the rack for 25min with her sitting there waiting and she had to ask for my stuff. And was given an attitude???? Terrible management!!!
Lisa Craig
Our food showed up missing an order and everything was cold. We tried to call to get it fixed but nobody answered the phone.
I'm a dasher, I came in, wrote down my name, time and guest name, the lady at the counter looked at the guest name and grabbed my cups to get the drinks. I waited a good 10 or 15 mins and noticed her and the only other counter person leave to go outside. Annoyed I go to check on my guests order and see that it has been sitting behind the counter on the rack. I go outside to try to find someone to help me and the only people working are outside smoking. I ask if I can go behind the counter myself to get my order and am given an obnoxious thumbs up and no response. 8-03 @ 2:30pm
Leeann Reder
Did a late order for pick up , even though they were only 5 minutes late on my order the lady at the front counter was so nice and gave me extra to makeup for it
Atmosphere: 5
Food: 5
Service: 5
Kristopher0828
Waited for 25 minutes for my order in lobby until I saw another customer come in and get their order in two minutes. I gave them my name and it was sitting on their shelf with no name callout. Food was barely warm by the time I got it.
Atmosphere: 2
Food: 4
Service: 1
Robert
Garbage service, literally ignored me and kept trying to help their regulars that came in behind me. Had to yell at them just to get my pickup order that was right behind them.
Service: 1
Eric Cox
Used to eat here all the time. But their new boneless chicken is dismal. Barely any chicken at all. Don't waste your money. See the pics we had 15 wings all were so small Dino nuggets put them to shame.
Today was my son's birthday and he really wanted Wingstop. When I ordered I misspoke and said 10 mild wings when I meant to say 10 original (kid just can't handle any spice lol). When the order came out I realized my mistake and asked if I could get 10 original. Olivia who served us said don't worry at all and quickly got a new batch out to us and refused to let me pay even though the mistake was on me. She was very friendly and always smiling and excited to help. Food was amazing, store was clean and they had good tunes playing in the background.
I've always ordered to go but after today's experience will dine in more often. Huge thanks to Olivia for going above and beyond
Atmosphere: 5
Food: 5
Service: 5
Cashier was eating while taking orders and going back and forth from the kitchen. Wiping her mouth, did not wash her hands once.
Bathroom was disgusting, I turned around and walked out.
Do better Wasilla, wing stop, please! We love the food but the place is dirty.The whole place needs cleaned, from the counter to the floors and bathroom.
Also, the worker taking so loud, saying cus words and absolutely unprofessional.
Atmosphere: 2
Food: 3
Service: 1
Ordered the sweet bbq, Louisiana rub and garlic parmsean wings and seasoned fries. The wings are wirthr the wait. Maybe make the garlic parmsean a sauce type wing, not much flavor. The other 2 styles we got, were great. Good season on fries. Order was ready as on the app/online. Place was hopping.
Atmosphere: 3
Food: 4
Service: 4
Best place to get approached by tweakers in the valley
Atmosphere: 5
Food: 5
Service: 5
My problem is the app and nobody responds to the reviews on the app so there's no way to communicate feedback. The app used to have a guest login on it and now it's gone. There's no reason to sign up when you get absolutely zero rewards for ordering through the app. And now I put in my email and password and then it wants a damn authentication number that it sends to my email. Wtf am I logging into? A food app or a damn government website? Lighten up on the damn security measures to login to the app. Pass this info on to corporate if you give a damn because I know individual locations don't run the apps.
Atmosphere: 3
Food: 4
Service: 4
Can't be bothered to answer a phone, ordered 2 different kinds of wings, they gave me the wrong kind, 2 of the same instead of what I actually ordered, and the best part, I said it to the person 3 times. No shot yall mess THAT up.
Atmosphere: 2
Food: 3
Service: 2
Wingstop Wasilla Crew is the best there is always happy update and always treat you fantastic. Thanks from the little beast.
Ordered online, went in to pick up and was told my order would be ready in 5 mins. 5 mins pass and the clerk goes to check and said it would be 5 mins. I told him I was told 5 mins 5 mins ago and he said I had a big order. I had only ordered 3 items. 5 mins pass another clerk checks, comes back and said they lost my chicken. Not sure how that happens. 5 mins after that my food comes out. My partner and I couldn't eat the food because it was to salty. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
I just ordered food through DoorDash and I’m missing an entire meal. Missing an entire meal is just unacceptable???
How does that happen when you have a receipt right in front of you to check off as you go through it.
I don’t write reviews very often. I’m not that type
of person but when I call 5 times and get put on hold for 30min and waste my Saturday afternoon I’m annoyed. I want my money back. We don’t even want the meal anymore.
My Dasher Jacky was fantastic though and she called be right immediately and also informed me that she also write a bad review due to attitude problems in the store and poor service and that my meal was sitting on the rack for 25min with her sitting there waiting and she had to ask for my stuff. And was given an attitude???? Terrible management!!!
Our food showed up missing an order and everything was cold. We tried to call to get it fixed but nobody answered the phone.
Food: 1
Service: 1
Restaurantji Recommends
I'm a dasher, I came in, wrote down my name, time and guest name, the lady at the counter looked at the guest name and grabbed my cups to get the drinks. I waited a good 10 or 15 mins and noticed her and the only other counter person leave to go outside. Annoyed I go to check on my guests order and see that it has been sitting behind the counter on the rack. I go outside to try to find someone to help me and the only people working are outside smoking. I ask if I can go behind the counter myself to get my order and am given an obnoxious thumbs up and no response. 8-03 @ 2:30pm
Did a late order for pick up , even though they were only 5 minutes late on my order the lady at the front counter was so nice and gave me extra to makeup for it
Atmosphere: 5
Food: 5
Service: 5
Waited for 25 minutes for my order in lobby until I saw another customer come in and get their order in two minutes. I gave them my name and it was sitting on their shelf with no name callout. Food was barely warm by the time I got it.
Atmosphere: 2
Food: 4
Service: 1
Garbage service, literally ignored me and kept trying to help their regulars that came in behind me. Had to yell at them just to get my pickup order that was right behind them.
Service: 1
Used to eat here all the time. But their new boneless chicken is dismal. Barely any chicken at all. Don't waste your money. See the pics we had 15 wings all were so small Dino nuggets put them to shame.
Atmosphere: 3
Food: 1
Service: 4
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