Dairy Queen Grill & Chill

Got the peanut butter parfait, which I love but I wanted their new blizzard flavor. They were out. The ice cream was a little runny. This has been my experience recently.

Food: 3

Service: 3

This past Sunday 09/07/25, I ordered a simple butterfinger blizzard with extra butterfinger. (Yes I know only an extra .89 cents…) petty much? maybe, I don’t care. Everyone wants higher paying jobs and then stuff like this happens. Little problems grow into big problems. I did in fact receive my blizzard but with little to no butterfinger. Also, the cashier at the window had little to no personality, maybe she was having a bad day who knows. But when your job is interacting with customers and delivering a simple product that was paid for then that’s what they deserve. You chose your job, if you don’t like it find another one. Rant over

Atmosphere: 3

Food: 2

Service: 1

I’ve been to this DQ twice and both times I was treated the exact same. First time I had a mobile order for just a chocolate milkshake and fries I come to the window as one does and she goes “we don’t have that mobile order I don’t know what you want me to do” so I go in show my receipt and convince her I paid and she finally made my milkshake but never gave me my fries. Whatever she could have had a bad day I let it go. I come back today and the entire crew seemed like they had no clue what was going on. I get to the window with another mobile order brown hair guy says “what did you have” I said mobile order he comes back with my blizzard and says “have a good day” mind you I also had a meal so I stop him and say “I had the flamethrower meal also” he said oh ok 5 minutes later a blond guy comes up to the window and hands me the bag and says “have a good day” I stop him and say I also had a doctor pepper blond kid then rolls his eyes and says it’s coming up and shuts the window like I know you have a screen in there I’ve worked in fast food before none of you looked at it and made sure I had everything I needed why did I have to remind them of -everything- I ordered it felt very unorganized I try to be nice to fast food workers because I understand what it’s like to work In fast food but they were insanely rude and seemed confused I will not be coming back I’ll go to milners dairy delight across the street instead

Atmosphere: 1

Food: 1

Service: 1

Staff were arguing about who did or didn't do a task

Atmosphere: 2

Food: 5

Service: 5

Best in town

Atmosphere: 5

Food: 5

Service: 5

Honestly, every time we come here, the service is not great and there’s always an issue with our order. Everyone is rude and lacks customer service skills. You have to wait FOREVER on anything ordered. Fries are always way over salted you can’t really enjoy them. My burger is slapped together with sauce every where. And whoever makes the blizzards seem as if they don’t know what they’re doing. I’m sorry to leave a poor review but we never have a good experience with how much we pay.

Atmosphere: 2

Food: 3

Service: 2

Needs to change greed mote often and they ignore you and rush you besides that the food is good. Service kinda wack

The ice cream was good but they still messed up my instructions and didn't offer to make it right. 😕

Atmosphere: 3

Food: 3

Service: 3

I'm glad I got food but the person who took my order was rude and then I ordered a 4 piece buffalo basket and they didn't even toss it in Buffalo. The fries aren't fresh barely salted. Neither are the tenders. Don't go here it sucks.

Atmosphere: 1

Food: 1

Service: 1

Terrible sat in drive through for 25 mins and spent 45 dollars for two people to eat didn't get my order right the cheese curds tasted like fish when I asked for the rest of my order they said o we didn't ring that up hang on I said no I bee. Here long enough want be back 45 dollars for barley eatable food no thanks

As I sit here looking at the food that I ordered sitting under the heat lamps no one is in sight I waited and waited also once I got my food I didn't even get sauce that I asked twice about but you know what I took a step back because once in your life your have shit ass service like the one in arab, al

I asked for a cake with a raccoon on it. The lady explained that it's not something she typically does so she couldn't promise how the design would turn out. I think it looked amazing and that she really went above and beyond.

Levi was so nice to us last Sunday brought our food after cooking it fresh for us and was so polite.

This place doesn’t care about their customers at all. I’ve been bringing my client (I’m a caregiver) by the drive thru at least once a week for the past several months. We always did separate orders so she can get what she wants and I can get what I want and we pay separately. This has never been an issue.. Until today. We went for our weekly ice cream treat just to be told that they don’t do separate orders in the drive thru anymore? Wtf? Are yall just that lazy? Separate orders is not a hard task to achieve. I guess they just really don’t want business at this location. Sad, honestly. This was my favorite Dairy Queen location since the Cullman location changed ownership and went to hell. Oh well, I guess we will give our business to Dairy Delight.

Order lady very rude and disrespectful honestly made me not even want my food i was very displeased with my vist