Firehouse Subs Athens Shoppes

Food is okay but the service is terrible makes you not wants to come back at all. I had ordered 5 sandwiches and the people not only got my order wrong but seemed to not want to take my order at all and I spent over 90$ in there I mean for 90$ I can take those same 4 people to a steakhouse.

My reply to the reply below the only way I’d come back is if some insensitive is involved because this explanation was unsatisfactory…

Atmosphere: 3

Food: 4

Service: 2

This establishment offers a decent dining experience, with well-made subs and friendly, attentive staff who ensure customer satisfaction. However, I feel compelled to give a one-star rating due to a significant health concern.

One of the employees, though exceptionally kind and accommodating, has a severe dandruff issue that I believe should be addressed. Unfortunately, it appears that management has not taken steps to resolve this matter, which raises concerns about hygiene in a food service environment. As a result, I no longer feel comfortable dining here, as I cannot ignore the possibility of contamination.

It is disappointing, as this individual is clearly a great employee. However, maintaining proper hygiene standards is essential in the food industry, and I hope this issue is acknowledged and resolved for the well-being of both customers and staff.

Food: 1

There is an employee that has a nasty attitude. Makes me uncomfortable. She’s not friendly, always wears a sour face and makes me feel as if she’s doing me a favor by serving me. She looks like she doesn’t want to be there. Her name is SYDNEY.

All the other employees are wonderful. ❤️

I ate here every day for three months. But because of Sydney, I rarely come in anymore. 😢

From now on, if I see Sydney working, I’ll turn around and leave. I’ll go to Jersey Mike’s.

Atmosphere: 1

Food: 5

Service: 1

The food was good but the floor was so sticky and the bathroom looks like it has never been cleaned. Make me not want to eat there.

Normally Firehouse Subs are amazing. This particular time a decided to try something different and I kind of regret it. I got a New York Subs in The corned beef was good but it had way too much fat in it. Like big chunks. The service was quick and the restaurant was clean even the restroom. I'll just stick with my normal sub going forward. Otherwise a great experience.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Firehouse Meatball Sub

Customer service was very poor….

Atmosphere: 1

Service: 1

We love Firehouse and have ate at most in North Alabama. Athens location is by far the best, cleanest and most courteous of them all! Just wish the hot sauce bottles would return….

Update: hot sauce bar is back!!!!! Awesome!

Took my wife here for the first time and it was perfect. I've always loved firehouse subs but she hadn't been. Now that's all she wants. Thanks for the great experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

Day shift is better I feel like the food is fresher somehow because if I go in at night and order my usual Firehouse meatball sub then the cheese that is added is not melted if I go at night but if I go during the day when I take a bite the cheese just strings when I pull the sandwich away and it's amazing!!

Parking: Large parking lot in a shopping centre so plenty of parking

Kid-friendliness: They have little hats for kids

Wheelchair accessibility: It has 2 wheelchair ramps I believe one by the restaurant and one on the other side of the shopping centre in front of dollar tree

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Meatball

Ate inside sandwich was good totally wrong but food was good

Atmosphere: 4

Food: 5

Service: 3

Recommended dishes: Hook & Ladder

Only went maybe couple times I pickup doordash orders also

Food was really good and service was good as well. Much better than the one we went to in Madison

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Hook & Ladder

The turkey subs are awesome

Atmosphere: 5

Food: 5

Service: 5

The food was good but it was way too hot in the building. The thermostat is over 80°. We had to leave during our meal the other day because our son was getting over heated. This has been an issue for a while. I will be contacting corporate about this issue.

Atmosphere: 1

Food: 3

Service: 1

Restaurant staff expects delivery drivers to fill half of the order by not loading the bag of food with sides, deserts, or drinks. Everyone is standing around, and you're supposedly too busy to completely fulfill the delivery order. No other restaurant does this

Service: 1