I think they forgot they had a drive thru. It took 30 minutes to move forward.
Atmosphere: 2
Food: 4
Service: 2
Denise Williams Ervin
Service is really good and fast
Lynn Bailey
If I could give negative stars, I would. We went through the drive-through. My food, which was a biscuit, was burned and dripping in grease. The employee didn't want to make it right and actually argued with me. She took her sweet time refunding my money and had to bring her fellow employees up to discuss the situation. In addition to hateful employees, inside the place is beyond nasty and smelled like soured milk and rotten food. Finally got my refund and so glad I didn't eat their nasty food. Probably dodged a case of food poisoning.
Ashley H
It takes a little longer but it’s worth it
Food: 5
Service: 5
Robert Shelley
Very unfriendly. Acted like forgetting the coffee that came with the meal was a hassle?
Atmosphere: 2
Food: 2
Service: 1
Ann Trost
Overpriced and despite asking for ketchup and mustard we didn't get either.
Food: 2
Service: 2
Ed
Smelly like it was recently flooded! The health inspector gave them 76 negative points. Hopefully it's just this one store
Atmosphere: 1
Food: 3
Service: 3
Shantel Crutcher
I had not been there in about a year because of the previous management. Under the new management, the food is good, fresh and hot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chili Cheese Pup, Cheese Krystal, Fries, Chili, 5 Cheese Krystals with Chili Cheese Fries Combo, Chili Cheese Fries, 24 Sackful
Tracy Matteis Dix
A nice way of putting it... They should cut the overhead and close the doors! Poor everything, dirty as hell! Everywhere and the night shift manager should be fired, immediately. We were not served at all but became a witness to a young 17 year old boy chastising his supervisor for the poor direction she gave the entire restaurant. His mantra went on for a full twenty minutes as my husband and I waited at cash register to be greeted and take our order... But when we walked in, not one person was in establishment, windows were so dirty and smeared you could barely see the sun setting. The doom and gloom of dirty floors, counters and windows made a fear inside our stomachs to wonder if we should even entertain placing an order. As we stood there waiting, tucked in a corner of the drive thru window was a girl counting a cash drawer, never once making eye contact or even cared that a customer was waiting, then out of the blue came a young teenage boy from the back telling the cash counting girl that "quote" I am 17 years old and I am smarter than this whole place, I've worked on my day off because you cannot make a schedule, I was never trained to take cash nor work a register but I was able to be a cashier and make the food but all you do is stand around and count cash... I just want you to know that I am NOT missing my prom tomorrow night, I don't care if you fire me, I'm not going to miss my prom! At that moment another customer walked in and now my husband and I and another gentleman became witness to an inexperienced manager and her employee... Still not waited on but now she told us she will get with us.... How much longer did we have to wait for a Krystal burger? And most likely one that did not meet safety standards? We ended another 5 mins... But eventually left the third customer to himself... Did the other two worry that we walked out? Nope... So my question to ownership or corporate... Why waste money on two individuals who have no experience on customer service nor the experience of operating a restaurant? How does one explain keeping the doors open and lights on?I can assure you We will not be back, and that experience ruins it for stores that may have the "chik filet " philosophy make money and prosper respectfully!???
Atmosphere: 1
Service: 1
Marquez
Krystal was cold. And the Krystal chips was super hard couldn't even Bite into it.
Great attitude on staff, but the burgers were old and place needs a update. Very old and
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Chili Cheese Fries
Christopher Foy
I have been going to this KrystalAmong dozens ,maybe hundreds over the decadesAnd I think I speak for everyone when I say the Krystal off 65 in Athens ,Alabama, is the worst one on the planet. And what's crazy is, it was the same way 20 years ago.
Jeremy Jackson
Great experience!
Atmosphere: 4
Food: 3
Service: 4
Aryne Feldman
Whoever was working the drive thru on 2/24 around noon has the worst attitude. Everyone in the car looked at me when she was talking to me with a look of surprised because of the attitude problem. . How do you work with people and have a tude like that. I get there’s typically a reason but there was absolutely no reason at all. . Come on now.Never again am I coming here.
Teresa Pennington
I'm not going back every time I got the burger not all way cooked an the buns cold or they rolled up not good at all like
I think they forgot they had a drive thru. It took 30 minutes to move forward.
Atmosphere: 2
Food: 4
Service: 2
Service is really good and fast
If I could give negative stars, I would. We went through the drive-through. My food, which was a biscuit, was burned and dripping in grease. The employee didn't want to make it right and actually argued with me. She took her sweet time refunding my money and had to bring her fellow employees up to discuss the situation. In addition to hateful employees, inside the place is beyond nasty and smelled like soured milk and rotten food. Finally got my refund and so glad I didn't eat their nasty food. Probably dodged a case of food poisoning.
It takes a little longer but it’s worth it
Food: 5
Service: 5
Very unfriendly. Acted like forgetting the coffee that came with the meal was a hassle?
Atmosphere: 2
Food: 2
Service: 1
Overpriced and despite asking for ketchup and mustard we didn't get either.
Food: 2
Service: 2
Smelly like it was recently flooded! The health inspector gave them 76 negative points. Hopefully it's just this one store
Atmosphere: 1
Food: 3
Service: 3
I had not been there in about a year because of the previous management. Under the new management, the food is good, fresh and hot.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chili Cheese Pup, Cheese Krystal, Fries, Chili, 5 Cheese Krystals with Chili Cheese Fries Combo, Chili Cheese Fries, 24 Sackful
A nice way of putting it... They should cut the overhead and close the doors! Poor everything, dirty as hell! Everywhere and the night shift manager should be fired, immediately. We were not served at all but became a witness to a young 17 year old boy chastising his supervisor for the poor direction she gave the entire restaurant. His mantra went on for a full twenty minutes as my husband and I waited at cash register to be greeted and take our order... But when we walked in, not one person was in establishment, windows were so dirty and smeared you could barely see the sun setting. The doom and gloom of dirty floors, counters and windows made a fear inside our stomachs to wonder if we should even entertain placing an order. As we stood there waiting, tucked in a corner of the drive thru window was a girl counting a cash drawer, never once making eye contact or even cared that a customer was waiting, then out of the blue came a young teenage boy from the back telling the cash counting girl that "quote" I am 17 years old and I am smarter than this whole place, I've worked on my day off because you cannot make a schedule, I was never trained to take cash nor work a register but I was able to be a cashier and make the food but all you do is stand around and count cash... I just want you to know that I am NOT missing my prom tomorrow night, I don't care if you fire me, I'm not going to miss my prom! At that moment another customer walked in and now my husband and I and another gentleman became witness to an inexperienced manager and her employee... Still not waited on but now she told us she will get with us.... How much longer did we have to wait for a Krystal burger? And most likely one that did not meet safety standards? We ended another 5 mins... But eventually left the third customer to himself... Did the other two worry that we walked out? Nope... So my question to ownership or corporate... Why waste money on two individuals who have no experience on customer service nor the experience of operating a restaurant? How does one explain keeping the doors open and lights on?I can assure you We will not be back, and that experience ruins it for stores that may have the "chik filet " philosophy make money and prosper respectfully!???
Atmosphere: 1
Service: 1
Krystal was cold. And the Krystal chips was super hard couldn't even Bite into it.
Atmosphere: 3
Food: 2
Service: 5
Recommended dishes: Chili Cheese Fries
Restaurantji Recommends
Great attitude on staff, but the burgers were old and place needs a update. Very old and
Atmosphere: 2
Food: 3
Service: 5
Recommended dishes: Chili Cheese Fries
I have been going to this KrystalAmong dozens ,maybe hundreds over the decadesAnd I think I speak for everyone when I say the Krystal off 65 in Athens ,Alabama, is the worst one on the planet. And what's crazy is, it was the same way 20 years ago.
Great experience!
Atmosphere: 4
Food: 3
Service: 4
Whoever was working the drive thru on 2/24 around noon has the worst attitude. Everyone in the car looked at me when she was talking to me with a look of surprised because of the attitude problem. . How do you work with people and have a tude like that. I get there’s typically a reason but there was absolutely no reason at all. . Come on now.Never again am I coming here.
I'm not going back every time I got the burger not all way cooked an the buns cold or they rolled up not good at all like
Atmosphere: 3
Food: 2
Service: 3