Incredible service. Employees worked hard to deliver orders despite long lines. God bless
Atmosphere: 5
Food: 5
Service: 5
shae mac
the food was amazing, staff was very friendly, went above and beyond 10/10 would go again
Atmosphere: 5
Food: 5
Service: 5
Jason Moreland
Could take an hour in the drive thru. One car gets food every 15 minutes
Atmosphere: 1
Food: 1
Service: 1
Holt Ingalls
Always rude at this location. Don't give you full portions. Will not be back, try to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Taquilia James
Horrible customer service They are very rude and disrespectful A bunch young kids with no manners or respect! I ended up leaving and getting food from elsewhere
Atmosphere: 1
Food: 1
Service: 1
Breona Palmer
Not sure why they so unprofessional but I went to get a order 4 ppl standing there talking I said excuse me 4 times no one acknowledged me until I started getting loud then had the nerve to say they will call the police on me .
Atmosphere: 1
Service: 1
Colton Messer
Please tell me how this location has had horrible service since opening?? Currently waiting in line now for 30 minutes! I thought I’d give it another try cause last time I had the same problem. Who is even running this place??
Atmosphere: 1
Food: 1
Service: 1
Kaitlyn Pryor
Stood in line for 30 minutes and only 1 person got any food in that time! Workers wouldn’t even acknowledge the long line of customers waiting to order. Never even got to order.
Atmosphere: 1
Food: 1
Service: 1
Beautifully Made
Food was good, but customer service sucks ! Stood at the register for about 5 minutes while the cashier was cleaning the floors. When she got to the register , I wasn’t greeted and that’s one of my biggest pet peeve dealing with customer service. Line was very slow ! Only have 3 things to choose from so I didn’t understand the wait time I stood in line !
the food itself is good it’s just so unbearably spicy. like, even the regular chicken is genuinely painful to eat. and it wasn’t always like this—when they first opened, i could eat the hot honey chicken no problem. it was a little spicy but nothing crazy. then that got too hot, so i switched to regular chicken, and now i can’t even eat here bc its so unbearably spicy.
Atmosphere: 3
Food: 2
Service: 1
Wendi
RUDE UNHAPPY EMPLOYEES
Taylor Price
Paid extra for steak and 90% of it was fatty cartilage. What a disappointment.
Food: 1
Kyel
Edit: the food was great deposit the issue with the order and employees morals. Gave the atmosphere a fair and earned rating due to the inside and environment inside being nice. Including appropriate family setting for it to be its size and maintained well . Service is still a one star due to the issue concerning food and service. Which the main issue was with the food due to service from staff to begin with. My Post may change in the future if I come here again after a few visits to see if there are any changes for all star related fields. Truth be told the restaurant isn’t bad but the quality of service from some employees concerning effort to complete tasks within a timely manner and in good faith to their customers needs to be addressed. Looking back I feel like my case could’ve went A bit better if more Initiative was made in my specific experience. Everyone has different experiences but from what I observed, saw and felt I have to be honest with this review hence why I came back to adjust it. I understand we’re all humans but quality and care speaks volumes.
Original post: It’s one thing to ask a question about your food but another to be lied to about it. 3 times I’ve ordered the same exact meal twice it’s been messed up. Today I came in again and ordered the exact same meal. Ordered online just as I went in to make sure I could see it be made. Watched the guy make my food. Leave it sitting and then approach again to ask for my meal whilst everyone else was still being served their food. Patiently and politely I asked if they put the extras on the portions I ordered in the meal. Watched the guy lie to me and say yeah it’s in there. I asked the other guy next to him who actually made the meal he said yes too. It truly I made no big deal I smiled and took my order and left. There’s no true agent to speak to verbal over the phone which makes the experience even more miserable. I’ve had the meal correctly once. And can tell why. Lack of motivation and emotions to tend to the customers. I worked restaurants in the past before entering into the military so I know and get fast pace sometimes or multiple customers can make things a bit crunched but lying in the moment to fixate an issue unresolved makes the taste feel sour. I likely will not be ordering at this location ever again. Two people lied to me in my face. Believe me I’ve seen what the bowls look like with correct portions when requesting extras and to sit next to a friend once I got home and compare the same meal with different protein only and it sits as such instantly was a green light for confirmation after I already watched them make it. Should’ve stayed home and prepped my own meal in this case. Respectfully why my rating is as such and will not change. Be honest folks. Takes only few seconds to correct something.
Waited an hour for my online order
Atmosphere: 1
Food: 1
Service: 1
Incredible service. Employees worked hard to deliver orders despite long lines. God bless
Atmosphere: 5
Food: 5
Service: 5
the food was amazing, staff was very friendly, went above and beyond 10/10 would go again
Atmosphere: 5
Food: 5
Service: 5
Could take an hour in the drive thru. One car gets food every 15 minutes
Atmosphere: 1
Food: 1
Service: 1
Always rude at this location. Don't give you full portions. Will not be back, try to avoid this location.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service They are very rude and disrespectful A bunch young kids with no manners or respect! I ended up leaving and getting food from elsewhere
Atmosphere: 1
Food: 1
Service: 1
Not sure why they so unprofessional but I went to get a order 4 ppl standing there talking I said excuse me 4 times no one acknowledged me until I started getting loud then had the nerve to say they will call the police on me .
Atmosphere: 1
Service: 1
Please tell me how this location has had horrible service since opening?? Currently waiting in line now for 30 minutes! I thought I’d give it another try cause last time I had the same problem. Who is even running this place??
Atmosphere: 1
Food: 1
Service: 1
Stood in line for 30 minutes and only 1 person got any food in that time! Workers wouldn’t even acknowledge the long line of customers waiting to order. Never even got to order.
Atmosphere: 1
Food: 1
Service: 1
Food was good, but customer service sucks ! Stood at the register for about 5 minutes while the cashier was cleaning the floors. When she got to the register , I wasn’t greeted and that’s one of my biggest pet peeve dealing with customer service. Line was very slow ! Only have 3 things to choose from so I didn’t understand the wait time I stood in line !
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
the food itself is good it’s just so unbearably spicy. like, even the regular chicken is genuinely painful to eat. and it wasn’t always like this—when they first opened, i could eat the hot honey chicken no problem. it was a little spicy but nothing crazy. then that got too hot, so i switched to regular chicken, and now i can’t even eat here bc its so unbearably spicy.
Atmosphere: 3
Food: 2
Service: 1
RUDE UNHAPPY EMPLOYEES
Paid extra for steak and 90% of it was fatty cartilage. What a disappointment.
Food: 1
Edit: the food was great deposit the issue with the order and employees morals.
Gave the atmosphere a fair and earned rating due to the inside and environment inside being nice. Including appropriate family setting for it to be its size and maintained well . Service is still a one star due to the issue concerning food and service. Which the main issue was with the food due to service from staff to begin with. My
Post may change in the future if I come here again after a few visits to see if there are any changes for all star related fields.
Truth be told the restaurant isn’t bad but the quality of service from some employees concerning effort to complete tasks within a timely manner and in good faith to their customers needs to be addressed. Looking back I feel like my case could’ve went
A bit better if more Initiative was made in my specific experience. Everyone has different experiences but from what I observed, saw and felt I have to be honest with this review hence why I came back to adjust it. I understand we’re all humans but quality and care speaks volumes.
Original post: It’s one thing to ask a question about your food but another to be lied to about it. 3 times I’ve ordered the same exact meal twice it’s been messed up. Today I came in again and ordered the exact same meal. Ordered online just as I went in to make sure I could see it be made. Watched the guy make my food. Leave it sitting and then approach again to ask for my meal whilst everyone else was still being served their food. Patiently and politely I asked if they put the extras on the portions I ordered in the meal. Watched the guy lie to me and say yeah it’s in there. I asked the other guy next to him who actually made the meal he said yes too. It truly I made no big deal I smiled and took my order and left. There’s no true agent to speak to verbal over the phone which makes the experience even more miserable. I’ve had the meal correctly once. And can tell why. Lack of motivation and emotions to tend to the customers. I worked restaurants in the past before entering into the military so I know and get fast pace sometimes or multiple customers can make things a bit crunched but lying in the moment to fixate an issue unresolved makes the taste feel sour. I likely will not be ordering at this location ever again. Two people lied to me in my face. Believe me I’ve seen what the bowls look like with correct portions when requesting extras and to sit next to a friend once I got home and compare the same meal with different protein only and it sits as such instantly was a green light for confirmation after I already watched them make it. Should’ve stayed home and prepped my own meal in this case. Respectfully why my rating is as such and will not change. Be honest folks. Takes only few seconds to correct something.
Atmosphere: 4
Food: 4
Service: 1
Food and service should’ve been much better.
Atmosphere: 1
Food: 1
Service: 1
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