I came by during the night shift tonight, and the experience was incredibly unprofessional. The employee working tonight literally walked from her car to the drive-thru to take my order, clearly not where she should have been during her shift. I came to pick up a DoorDash order that included kids’ lemonades, and instead of offering a simple solution like sizing up the drinks into a larger cup, the employee told me to let the customer know they wouldn’t be getting a drink at all. When I politely suggested sizing up to avoid that, she reacted with a nasty attitude, grabbed a handful of cups, and threw them everywhere, claiming there were no lids, even though I saw a stack of medium and large lids by the window. Her energy was aggressive and unprofessional, and she clearly wasn’t interested in helping or even listening. I ended up just leaving. People like that shouldn’t be in customer service.
Douglas Deason
Sat in the drive through for a good 15 minutes with only one car in front of me. No answer from speaker even after calling for someone several times. I drove off.
Andre Firefighter Young
Love the sunrisers
Sandy Mansmann
Great lunch today!!
Aaliy Vavasseur
Such a well run place! Very busy and the staff was patient and kind the whole time
Atmosphere: 5
Food: 5
Service: 5
George Clausell II
Ask to park to wait for the order (12 cheese krystals) only to go and park. Waited for over 5 min (and they wasn't busy). Went in to find the lady JUST starting on them when I came in and showed the receipt. That type of service is sad for such a simple order. So since she was rushing once she saw me the cheese was not melted and cooked all the way and the burgers were thrown together. I know it's Krystals, but come on for adults, high schoolers could do better.
Atmosphere: 1
Food: 1
Service: 1
Renee Lavender
It would be a bett place if the workers could comprehend on what you're ordering and but overall the breakfast has been better for me
Atmosphere: 1
Food: 1
Service: 1
Abigail Marie
We had been driving all day and was craving some chili cheese fries so we stopped in at this location. The service was spectacular. A younger man made sure we had everything we needed while a young woman asked us about the quality of the food. The kind older woman that made the food was quick and super friendly. We enjoyed how welcoming the staff was. Definitely the best experience I’ve had at a Krystal. They all need a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Slider
Todd Varwig
Over 45 minutes to be served a combo meal in the drive thru. Staff was condescending and rude when we finally went in to ask what was taking so long. Person who was emptying trash was also working on food prep without washing hands. Manager was rude and only offered excuse of being shorthanded. No apology or discount given.
Atmosphere: 1
Food: 3
Service: 1
Travis Johnson
Service was really slow. One poor girl was working in the back by herself while the other girl just stood up front wrapped in a purple blanket, playing on her phone. There were no other people in the lobby and the drive thru was empty except for me. But the order was right, even though my burgers were cold. Understaffed can only be used as an excuse, if the staff that are there are working.
I came by during the night shift tonight, and the experience was incredibly unprofessional. The employee working tonight literally walked from her car to the drive-thru to take my order, clearly not where she should have been during her shift.
I came to pick up a DoorDash order that included kids’ lemonades, and instead of offering a simple solution like sizing up the drinks into a larger cup, the employee told me to let the customer know they wouldn’t be getting a drink at all. When I politely suggested sizing up to avoid that, she reacted with a nasty attitude, grabbed a handful of cups, and threw them everywhere, claiming there were no lids, even though I saw a stack of medium and large lids by the window. Her energy was aggressive and unprofessional, and she clearly wasn’t interested in helping or even listening. I ended up just leaving. People like that shouldn’t be in customer service.
Sat in the drive through for a good 15 minutes with only one car in front of me. No answer from speaker even after calling for someone several times. I drove off.
Love the sunrisers
Great lunch today!!
Such a well run place! Very busy and the staff was patient and kind the whole time
Atmosphere: 5
Food: 5
Service: 5
Ask to park to wait for the order (12 cheese krystals) only to go and park. Waited for over 5 min (and they wasn't busy). Went in to find the lady JUST starting on them when I came in and showed the receipt. That type of service is sad for such a simple order. So since she was rushing once she saw me the cheese was not melted and cooked all the way and the burgers were thrown together. I know it's Krystals, but come on for adults, high schoolers could do better.
Atmosphere: 1
Food: 1
Service: 1
It would be a bett place if the workers could comprehend on what you're ordering and but overall the breakfast has been better for me
Atmosphere: 1
Food: 1
Service: 1
We had been driving all day and was craving some chili cheese fries so we stopped in at this location. The service was spectacular. A younger man made sure we had everything we needed while a young woman asked us about the quality of the food. The kind older woman that made the food was quick and super friendly. We enjoyed how welcoming the staff was. Definitely the best experience I’ve had at a Krystal. They all need a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili Cheese Fries, Slider
Over 45 minutes to be served a combo meal in the drive thru. Staff was condescending and rude when we finally went in to ask what was taking so long. Person who was emptying trash was also working on food prep without washing hands. Manager was rude and only offered excuse of being shorthanded. No apology or discount given.
Atmosphere: 1
Food: 3
Service: 1
Service was really slow. One poor girl was working in the back by herself while the other girl just stood up front wrapped in a purple blanket, playing on her phone. There were no other people in the lobby and the drive thru was empty except for me. But the order was right, even though my burgers were cold. Understaffed can only be used as an excuse, if the staff that are there are working.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Chili Cheese Fries
Restaurantji Recommends
Love it, the employees are great and the restaurant is clean
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystal Burgers, Cheese Krystal
I walked in and they gave me free food. No clue why but S tier fast food chain
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Krystal Burgers
Good food
Atmosphere: 5
Food: 5
Service: 5
I asked for a number 4 with no onions i got a dry burger with no condiments on it my chilli cheese frie had little to none chilli or cheese on it
Atmosphere: 3
Food: 1
Service: 2
Our junkyard fries were super cold and the color of the chili was black instead of brown, didn't even eat them. The burgers were good though!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Krystal Burgers
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