I placed a mobile order and went to pick it up. When I got there, no one was at the drive through and the doors were locked. I tried calling for a refund but no response. I couldn't cancel the order through the app since it said the order was already being made. Tons of people were waiting in the drive through line, and the app said the store was open.
Amberly Oliver
30 min lunch break waited on line I. O e spot for almost 5 minutes.. poor service at times
Atmosphere: 3
Food: 5
Service: 1
JP Weddington
Tried to order at the drive thru at 750 pm Saturday 1/11/25 im told they are only accepting mobile app orders and doordash so i order through the app 2 sundaes to them be told they dont have icecream and they dont know how to refund . I will stay away from this clown school.
Atmosphere: 1
Food: 1
Service: 1
Jacklyn Whittington
Can't order on a Thursday night unless mobile order or doordash... smh...
Atmosphere: 1
Food: 1
Service: 1
chicken salad
The cashier was. Rude and the food was dumped inside the. Bag hashbrowns just in the bag not in the sleeves. Order in and still had to go get the. Food wasnt. Busy in there at all. I guess the employees. Just do what they want but the cherry on the cake was my sister getting a dr pepper and it was coke lol she tried telling the mgr but the mgr was rude and said it was right coke and dr pepper have not and will never taste the same
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mcmuffin, Sausage
Becca U
They do not serve anyone at the correct time.
Steve
Today, I had a HORRIBLE experience at the McDonald's on Opelika Rd, and unfortunately, this isn’t the first time. The cashiers are always rude and unprofessional.
My son wanted a Pet Simulator Happy Meal toy, so we went to McDonald's in a good, cheerful mood. I ordered two Happy Meals on the kiosk, selecting the ‘Pet Simulator’ toy and ‘extra fries.’ However, they gave us a different toy and a bag of apples instead of the extra fries.
I asked for the correct items, and one of the cashiers begrudgingly gave me the extra fries. She then asked another cashier about the toy. I told the second cashier that I had chosen ‘Pet Simulator’ on the kiosk. Suddenly, she yelled, “SONIC, SONIC, SONIC!!!” without offering any explanation.
If she had explained things calmly, I would have understood. But what really upset me was her yelling.
At this point, I feel there’s no reason to return to McDonald's on Opelika Rd. They rarely get my order right, and I’m always forced to ask for corrections.
Finally, McDonald's really needs to invest in customer service training for their employees. It’s completely unacceptable to treat customers this way and leave them feeling angry and frustrated.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Taunton
The staff was working hard, but at least two more team members were needed .... At 3:20 in the afternoon. A cup of coffee ☕ took over 20 minutes; craziness!
Atmosphere: 3
Food: 3
Service: 3
Michelle M
Honestly it doesn't get much worse than this McDonalds (or the others in Auburn, probably the same owners). The employees are consistently rude, the food is always cold and I don't think sloths could give slower service.
Very rude employees and the fries are never fresh or filled up! Do better
Cazzie
Takes 30 minutes just to pick up an online order that was placed an hour ago. Customer service is AWFUL.
Atmosphere: 1
Food: 1
Service: 1
Lauren Rider
Employees always rude and reliably the slowest service around. Choose the lane you get in wisely at drive thru because they’ll ignore one for about 7 cars worth. 1 car in right lane and 1 car is left Lane when I pulled up. Took right lane’s order and left lane sat for 15 minutes before they took the person in front of my order then sat for 10 more minutes as they took cars coming into right lane‘s orders.
박kono8383
The most terrible Mcdonald I have ever been across the entire world. Sevice is absolutely terrible. There were Doctor pepper in coke soda fountain. Foods were dry. Super unfriendly.
Food: 1
M Keating
Nice enough location. All kiosk ordering. Slow service. I wasn’t in a hurry so I didn’t care much but even the here before me was joking about “fast” food not being so fast anymore.
Not a good store. Period. Nothing more to say.
Atmosphere: 1
Food: 2
Service: 1
I placed a mobile order and went to pick it up. When I got there, no one was at the drive through and the doors were locked. I tried calling for a refund but no response. I couldn't cancel the order through the app since it said the order was already being made. Tons of people were waiting in the drive through line, and the app said the store was open.
30 min lunch break waited on line I. O e spot for almost 5 minutes.. poor service at times
Atmosphere: 3
Food: 5
Service: 1
Tried to order at the drive thru at 750 pm Saturday 1/11/25 im told they are only accepting mobile app orders and doordash so i order through the app 2 sundaes to them be told they dont have icecream and they dont know how to refund . I will stay away from this clown school.
Atmosphere: 1
Food: 1
Service: 1
Can't order on a Thursday night unless mobile order or doordash... smh...
Atmosphere: 1
Food: 1
Service: 1
The cashier was. Rude and the food was dumped inside the. Bag hashbrowns just in the bag not in the sleeves. Order in and still had to go get the. Food wasnt. Busy in there at all. I guess the employees. Just do what they want but the cherry on the cake was my sister getting a dr pepper and it was coke lol she tried telling the mgr but the mgr was rude and said it was right coke and dr pepper have not and will never taste the same
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Mcmuffin, Sausage
They do not serve anyone at the correct time.
Today, I had a HORRIBLE experience at the McDonald's on Opelika Rd, and unfortunately, this isn’t the first time. The cashiers are always rude and unprofessional.
My son wanted a Pet Simulator Happy Meal toy, so we went to McDonald's in a good, cheerful mood. I ordered two Happy Meals on the kiosk, selecting the ‘Pet Simulator’ toy and ‘extra fries.’ However, they gave us a different toy and a bag of apples instead of the extra fries.
I asked for the correct items, and one of the cashiers begrudgingly gave me the extra fries. She then asked another cashier about the toy. I told the second cashier that I had chosen ‘Pet Simulator’ on the kiosk. Suddenly, she yelled, “SONIC, SONIC, SONIC!!!” without offering any explanation.
If she had explained things calmly, I would have understood. But what really upset me was her yelling.
At this point, I feel there’s no reason to return to McDonald's on Opelika Rd. They rarely get my order right, and I’m always forced to ask for corrections.
Finally, McDonald's really needs to invest in customer service training for their employees. It’s completely unacceptable to treat customers this way and leave them feeling angry and frustrated.
Atmosphere: 1
Food: 1
Service: 1
The staff was working hard, but at least two more team members were needed .... At 3:20 in the afternoon. A cup of coffee ☕ took over 20 minutes; craziness!
Atmosphere: 3
Food: 3
Service: 3
Honestly it doesn't get much worse than this McDonalds (or the others in Auburn, probably the same owners). The employees are consistently rude, the food is always cold and I don't think sloths could give slower service.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Very rude employees and the fries are never fresh or filled up! Do better
Takes 30 minutes just to pick up an online order that was placed an hour ago. Customer service is AWFUL.
Atmosphere: 1
Food: 1
Service: 1
Employees always rude and reliably the slowest service around. Choose the lane you get in wisely at drive thru because they’ll ignore one for about 7 cars worth. 1 car in right lane and 1 car is left Lane when I pulled up. Took right lane’s order and left lane sat for 15 minutes before they took the person in front of my order then sat for 10 more minutes as they took cars coming into right lane‘s orders.
The most terrible Mcdonald I have ever been across the entire world. Sevice is absolutely terrible. There were Doctor pepper in coke soda fountain. Foods were dry. Super unfriendly.
Food: 1
Nice enough location. All kiosk ordering. Slow service. I wasn’t in a hurry so I didn’t care much but even the here before me was joking about “fast” food not being so fast anymore.
Atmosphere: 3
Food: 3
Service: 3
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