Slowest McDonald’s ever!!! It’s obvious the managers and franchise owner DO NOT CARE! There’s no staff, no service, no customer care. From the top to the bottom, this place just needs to shut down!
Dustin Howell
The first lady that took our order was a complete idiot and messed it up but the 2nd one was amazing
Told me to order at the kiosk when I walked in, did what they asked, and then they completely lost my order while the kiosk wasn’t printing receipts. Took them 23 minutes to realize they’d lost an order, and another 15 to get it together. Not a complex order, two kids meals and a regular combo. Didn’t give me the cups for my drinks until I asked for them 25 minutes into waiting. Management yelling across the store at employees every time you walk in the building. No offer to comp the meal or a cookie for the wait or anything. 40 minutes is unacceptable, coming from someone who’s been in restaurant management for 5 years.The one girl that was nice and polite looked to be in about high school, everyone else in that building has an attitude and does not care.
Atmosphere: 2
Food: 3
Service: 1
Colton
Poppy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Cheeseburger, Mcmuffin, Chicken Mcnuggets, Chicken Sandwich
Karma Hurst
They served other ppl before me when all I got was 2 mcchikens and fries. They walk out to ask me my order but when my bf walked in the 10mins after, my food was just sitting on the counter…
Atmosphere: 1
Food: 1
Service: 1
Carolyn Sherry
I witnessed an employee be extremely rude and argumentative with a customer over not getting enough fries with their order and when she went to ring him up for the fries, she coughed an attitude telling him the price. Though it wasn’t directed towards me, I felt bad the guy. No on should be treated like
Atmosphere: 4
Food: 2
Service: 1
Bambi
This McDonald's is so clean & neat! Service was very good. Placed order at kiosk, food delivered right to table. Chicken biscuit needed to be baked more; chicken tasted old & leftover. Hashbrowns could have been cooked a little more. Was surprised that they charge 30 cents for tap water. Assume that's payment for the cup.
They’ve really turned this location up a notch. The morning crew is amazing, friendly, and they do it right. They’ve obviously invested in some younger management in the evening / afternoon and that’s paid off for them.
Atmosphere: 5
Food: 5
Service: 5
Losingtowinning
food was cold.. as if its been sitting
Atmosphere: 1
Food: 1
Service: 1
Wayne Ouellette
The lunch crew a couple of them don't know how to talk to customers and the drive threw order taker doesn't know how to listen to take an
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Cheeseburger, Mcmuffin
Nick Atkins
Great little local burger place. They have these tasty chicken nuggets called "McNuggets" , hahaha! Also you got to try the "McFlurry" yummy! Just hope the ice cream machine is working that day, for some reason this place has a tricky one!My favorite part is how fast they serve the food, you can even place an order from your car and pick it up in minutes, talk about service!
Atmosphere: 5
Food: 5
Service: 5
DEBORAH Richey
I work in Auburn occasionally and decided to stop in at your opelika road location closest to the mall and the store was nasty. The cashier never said can I help you, thank you and acted like she didn’t even want to reach out and hand me my receipt. I work in the hospitality field and this was the worst service I have ever experienced. They need to clean up that restaurant and try to hire some smiling faces.
Slowest McDonald’s ever!!! It’s obvious the managers and franchise owner DO NOT CARE! There’s no staff, no service, no customer care. From the top to the bottom, this place just needs to shut down!
The first lady that took our order was a complete idiot and messed it up but the 2nd one was amazing
As expected for a fast food restaurant.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Double Cheeseburger, Bacon Egg & Cheese Biscuit
Great Place to get a bite to eat.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac
It's OK
Told me to order at the kiosk when I walked in, did what they asked, and then they completely lost my order while the kiosk wasn’t printing receipts. Took them 23 minutes to realize they’d lost an order, and another 15 to get it together. Not a complex order, two kids meals and a regular combo. Didn’t give me the cups for my drinks until I asked for them 25 minutes into waiting. Management yelling across the store at employees every time you walk in the building. No offer to comp the meal or a cookie for the wait or anything. 40 minutes is unacceptable, coming from someone who’s been in restaurant management for 5 years.The one girl that was nice and polite looked to be in about high school, everyone else in that building has an attitude and does not care.
Atmosphere: 2
Food: 3
Service: 1
Poppy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, Cheeseburger, Mcmuffin, Chicken Mcnuggets, Chicken Sandwich
They served other ppl before me when all I got was 2 mcchikens and fries. They walk out to ask me my order but when my bf walked in the 10mins after, my food was just sitting on the counter…
Atmosphere: 1
Food: 1
Service: 1
I witnessed an employee be extremely rude and argumentative with a customer over not getting enough fries with their order and when she went to ring him up for the fries, she coughed an attitude telling him the price. Though it wasn’t directed towards me, I felt bad the guy. No on should be treated like
Atmosphere: 4
Food: 2
Service: 1
This McDonald's is so clean & neat! Service was very good. Placed order at kiosk, food delivered right to table. Chicken biscuit needed to be baked more; chicken tasted old & leftover. Hashbrowns could have been cooked a little more. Was surprised that they charge 30 cents for tap water. Assume that's payment for the cup.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
They’ve really turned this location up a notch. The morning crew is amazing, friendly, and they do it right. They’ve obviously invested in some younger management in the evening / afternoon and that’s paid off for them.
Atmosphere: 5
Food: 5
Service: 5
food was cold.. as if its been sitting
Atmosphere: 1
Food: 1
Service: 1
The lunch crew a couple of them don't know how to talk to customers and the drive threw order taker doesn't know how to listen to take an
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Cheeseburger, Mcmuffin
Great little local burger place. They have these tasty chicken nuggets called "McNuggets" , hahaha! Also you got to try the "McFlurry" yummy! Just hope the ice cream machine is working that day, for some reason this place has a tricky one!My favorite part is how fast they serve the food, you can even place an order from your car and pick it up in minutes, talk about service!
Atmosphere: 5
Food: 5
Service: 5
I work in Auburn occasionally and decided to stop in at your opelika road location closest to the mall and the store was nasty. The cashier never said can I help you, thank you and acted like she didn’t even want to reach out and hand me my receipt. I work in the hospitality field and this was the worst service I have ever experienced. They need to clean up that restaurant and try to hire some smiling faces.
Atmosphere: 1
Food: 2
Service: 1