Panera Bread in Auburn

“Update: Store manager is amazing. Reached out and went out of her way to make sure this was an insulated incident. We have been back several times and it is true!
Original post: We are big Panera fans! We always order the same value duet meal. It is always the same and always great! Tonight, we ordered 2 value duet meals, but for some reason the app glitched and didn't duplicate the order correctly. Looks like maybe they are trying to remove the French baguette side, we now know that we have to click on the item an additional time to add the baguette. So, we had one bread with two soups. We went to ask about the mix-up and the manager refused to give us a baguette, saying it was a side and we would have to pay for it. Did some app snooping, and the new pics do NOT show the bread, though one came with one meal. We inquired further, and were told we would have to purchase an additional side in order to add it since it wasn't on the original order. Mr Walton was quick to cut off discussion and did not listen to or attempt to hear the concern. We are extremely frequent diners and we will be back, however to feel so at home in your favorite restaurant one minute to not being heard. A mistake was made, possibly on our end, however we order this all the time and it has never happened before. You had a chance to make it right and do so easily.“

“So, I've been told that this Panera's food is sub par compared to others, but I don't really care because the woman at the counter is the nicest. Every day I come to get my small dark roast and baguette, and she hooks me right up with a smile on her face.Just don't order online though, they'll screw it up.“