Getting the food took more than 45 minutes, and that was for an order at 11:00 AM, which was before the lunch rush.
Atmosphere: 5
Food: 5
Service: 1
Wesley Swanson
Takes upwards of an hour for your food to be ready. Avoid like the plague
Atmosphere: 1
Food: 3
Service: 1
Katherine Paschall
It takes at least an extra 15 minutes for your food to be ready than when they say it will be ready and the workers are very slow and take their time even when the orders are rushed.
Atmosphere: 1
Food: 2
Service: 1
Emarie Burns
Panera at RDB library Auburn University is probably the worst place on campus that you can order from… lets start with the menu. When ordering online or even at the kiosk inside the library there are many options to choose from… so you think. there is a 90% chance that what you are ordering from this Panera location is actually out of stock!!! Then once you place and order the estimated time for you food/drink to be ready is always terribly off by 40-60 mins at best. Basically dont order from this location unless you want to order your food 3hrs in advance… and to be honest who knows if it will actually be ready.
Atmosphere: 1
Food: 4
Service: 1
Sophia Haynes
Always takes forever and they blamed it on the students. Just rude.
Atmosphere: 2
Food: 3
Service: 1
Joshua Harrell
Their menu offers a wide range of options, from classic sandwiches and salads to soups and pastries. The quality of the ingredients is generally good, and the food is fresh and flavorful. I particularly enjoy their green goddess salad.
The atmosphere is usually pleasant, although it can get crowded during peak hours. Service is generally efficient, although it can be a bit slow at times. Overall, it's a good choice for a casual lunch or dinner, and I would recommend it to anyone looking for a reliable and tasty meal.
Atmosphere: 3
Food: 4
Service: 3
Ben Nunya
Biggest scam on campus. Please blend the smoothies more. PS. just go to panda express better money for value.
Atmosphere: 4
Food: 1
Service: 3
Lily Naylor
I love Panera, but this one sucks. They are out of EVERYTHING. (like how are you going to be out of butter? its a panera BREAD) Always slower than the expected preparation time and only read special instructions half the time. I really want it to improve because I love having a Panera on campus, but their staff sucks and they don't show signs of even caring about their customers. Oh yeah and over $3 for a fountain drink is ABSURD!
Atmosphere: 1
Food: 3
Service: 1
Vance Holmes
They turn the app off during business hours so you can not order via the app. Which is really an inconvenience.
M J
In two years of being in Auburn, I've never heard anything good about this location, but I needed a quick snack so I decided to finally give it a try. Here's what I discovered.First of all, just like Hey Day market across the street, they don't accept cash--which was my intended method of payment. Secondly, it's online orders only--which as a newcomer, you don't find out about until you walk to the counter. So your first human interaction with a Panera Bread employee is disappointment and rejection.Before you even get to order, there's that weird post-covid vibe where you walk into a crowded restaurant lobby that has no food in sight and everyone is sitting around staring at their phones. But I guess we're supposed to accept this as the new normal.Another problem is that they were out of multiple items. Understandable. It happens. The key factor is how management handles this situation. Instead of putting a sign out or making an announcement to the hungry humans sitting in the lobby, they waited for each customer to come up one-by-one and ask why their item was missing from the bag. This is carelessness at best, or blatant disregard for the customer's time and needs at worst. There is no excuse for this.Why is it that Chik-Fil-A and other neighboring restaurants can get it so right while this Panera gets it so wrong for so long?Attention Auburn students: If you calmly boycotted this store for 5 business days in a row, I bet they would get their act together quick fast in a hurry. Very easy solution to implement for this problem.
I love Panera Bread, just like other Auburn students. But this specific location in the library can be an absolute hassle. Customer service is unprofessional and very inattentive. They are swamped due to a lot of orders around lunchtime, but so is Chick-fil-A, and they do it efficiently with the partnership of GrubHub, which has a reasonable ETA to know exactly when to pick up your order, others around me that were waiting to get there food ordered early in the morning and they still did not receive there food on time due to the mass rush of orders they receive. There definitely needs to be a change of management or possibly need to close and regroup and make things more efficient or find a better alternative so orders can be processed and given accordingly. I noticed lack of work ethic and unhelpful customer service skills that are just not helpful for anyone because people are hungry. At least I got refunded.
Service: 1
George Franklin
the rudest employees ever. ESPECIALLY that one older lady who usually fills up the tea or coffee WHAT A RUDE PERSON. why does she even work there? she acts like she is being forced to work there with the rudest mean attitude to any question asked, no matter how polite you are to her. shame on her. what does she want? if you do not like your work then leave and don't punish others.
Atmosphere: 1
Food: 1
Service: 1
Yulia
unprofessional staff, they complain about making modified food and drinks (I modify what I get to make it healthier and choose different bread for sandwich and such), and they talk about you as you stand right there to get your food. If you want to make my experience better, invest in your staff. thank you
Jack Longoria
They’re always forgetting ingredients. I eat here a lot though
Getting the food took more than 45 minutes, and that was for an order at 11:00 AM, which was before the lunch rush.
Atmosphere: 5
Food: 5
Service: 1
Takes upwards of an hour for your food to be ready. Avoid like the plague
Atmosphere: 1
Food: 3
Service: 1
It takes at least an extra 15 minutes for your food to be ready than when they say it will be ready and the workers are very slow and take their time even when the orders are rushed.
Atmosphere: 1
Food: 2
Service: 1
Panera at RDB library Auburn University is probably the worst place on campus that you can order from… lets start with the menu. When ordering online or even at the kiosk inside the library there are many options to choose from… so you think. there is a 90% chance that what you are ordering from this Panera location is actually out of stock!!! Then once you place and order the estimated time for you food/drink to be ready is always terribly off by 40-60 mins at best. Basically dont order from this location unless you want to order your food 3hrs in advance… and to be honest who knows if it will actually be ready.
Atmosphere: 1
Food: 4
Service: 1
Always takes forever and they blamed it on the students. Just rude.
Atmosphere: 2
Food: 3
Service: 1
Their menu offers a wide range of options, from classic sandwiches and salads to soups and pastries. The quality of the ingredients is generally good, and the food is fresh and flavorful. I particularly enjoy their green goddess salad.
The atmosphere is usually pleasant, although it can get crowded during peak hours. Service is generally efficient, although it can be a bit slow at times. Overall, it's a good choice for a casual lunch or dinner, and I would recommend it to anyone looking for a reliable and tasty meal.
Atmosphere: 3
Food: 4
Service: 3
Biggest scam on campus. Please blend the smoothies more. PS. just go to panda express better money for value.
Atmosphere: 4
Food: 1
Service: 3
I love Panera, but this one sucks. They are out of EVERYTHING. (like how are you going to be out of butter? its a panera BREAD) Always slower than the expected preparation time and only read special instructions half the time. I really want it to improve because I love having a Panera on campus, but their staff sucks and they don't show signs of even caring about their customers. Oh yeah and over $3 for a fountain drink is ABSURD!
Atmosphere: 1
Food: 3
Service: 1
They turn the app off during business hours so you can not order via the app. Which is really an inconvenience.
In two years of being in Auburn, I've never heard anything good about this location, but I needed a quick snack so I decided to finally give it a try. Here's what I discovered.First of all, just like Hey Day market across the street, they don't accept cash--which was my intended method of payment. Secondly, it's online orders only--which as a newcomer, you don't find out about until you walk to the counter. So your first human interaction with a Panera Bread employee is disappointment and rejection.Before you even get to order, there's that weird post-covid vibe where you walk into a crowded restaurant lobby that has no food in sight and everyone is sitting around staring at their phones. But I guess we're supposed to accept this as the new normal.Another problem is that they were out of multiple items. Understandable. It happens. The key factor is how management handles this situation. Instead of putting a sign out or making an announcement to the hungry humans sitting in the lobby, they waited for each customer to come up one-by-one and ask why their item was missing from the bag. This is carelessness at best, or blatant disregard for the customer's time and needs at worst. There is no excuse for this.Why is it that Chik-Fil-A and other neighboring restaurants can get it so right while this Panera gets it so wrong for so long?Attention Auburn students: If you calmly boycotted this store for 5 business days in a row, I bet they would get their act together quick fast in a hurry. Very easy solution to implement for this problem.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
terribly overpriced average food
Atmosphere: 2
Food: 2
Service: 2
I love Panera Bread, just like other Auburn students. But this specific location in the library can be an absolute hassle. Customer service is unprofessional and very inattentive. They are swamped due to a lot of orders around lunchtime, but so is Chick-fil-A, and they do it efficiently with the partnership of GrubHub, which has a reasonable ETA to know exactly when to pick up your order, others around me that were waiting to get there food ordered early in the morning and they still did not receive there food on time due to the mass rush of orders they receive. There definitely needs to be a change of management or possibly need to close and regroup and make things more efficient or find a better alternative so orders can be processed and given accordingly. I noticed lack of work ethic and unhelpful customer service skills that are just not helpful for anyone because people are hungry. At least I got refunded.
Service: 1
the rudest employees ever. ESPECIALLY that one older lady who usually fills up the tea or coffee WHAT A RUDE PERSON. why does she even work there? she acts like she is being forced to work there with the rudest mean attitude to any question asked, no matter how polite you are to her. shame on her. what does she want? if you do not like your work then leave and don't punish others.
Atmosphere: 1
Food: 1
Service: 1
unprofessional staff, they complain about making modified food and drinks (I modify what I get to make it healthier and choose different bread for sandwich and such), and they talk about you as you stand right there to get your food. If you want to make my experience better, invest in your staff. thank you
They’re always forgetting ingredients. I eat here a lot though
Loading...