Around 5:45 on Oct 5th I came into the store for a simple order. My friend and I ordered at the same time, he received his drink and I didn’t receive mine. Mind you, this is after 20 minutes of standing there. I then stood at the counter for another 10 minutes and was told by Abby I’d have to stay there for another 15 minutes until the manager Sarah arrives from break before I could be refunded. I left, so essentially Starbucks said screw you, your drink and your money too unless you want to sacrifice even more of your time.
Would also like to note that the store had minimal traffic, Abby ignored me at the counter until I had to verbally call out to her. This is genuinely one of the worst consumer experiences I’ve ever had. I also never received my drink under the precedent that the 20-30 minutes I had been standing there be extended in order for me to receive a refund. Money out of my pocket, just taken essentially. ABSOLUTELY PATHETIC.
Name on the order is Jordan.
Service: 1
Julie Fast
Best Employees in the World
I have many problems with Starbucks. Cost. Quality of food items, etc. But… I want to take the time to give a shout out to the incredible baristas at the Auburn Mall location. They work so hard! They are always friendly. They are amazing. Starbucks gets it right in their hiring practices. ?
Atmosphere: 3
Food: 1
Service: 5
Cazzie
I usually go to Dunkin for my coffee but today Starbucks was closer. The barista Jyn recommended a coffee for me and now I don’t want anything else. He was so nice and very fast (+1 for super cool hair).
Lexi Cole
The best people work here! So professional and eager to make sure the order is correct!
Atmosphere: 5
Food: 5
Service: 5
ZZ Hu
Today I ordered a drink on mobile app but when I came to the store I realized I chose the wrong address. After I told the mistake I made to the employee, she made me the drink. I really appreciate that. Great thanks!
Atmosphere: 5
Food: 5
Service: 5
Sebastian Lin
Nothing like some good ole Starbucks after a gut wrenching workout! Am I right? Or am I right?! Like getting done with chest ‘n’ tris then grabbing yourself some good ole hot chocolate afterwards. Since you know it’s just chocolate milk that has been warmed up with some shots of espresso to lift up your depresso.
But anyways!!!! I really enjoy coming here to this lovely establishment after my workouts over a cross the street. The staff at that particular lovely spot are absolutely the kindest and most hardworking people in auburn. They always get my order right since it is so simple and that’s the only thing I get from there.
The pastries over there are typical corporate pastries but the drinks that those gals/guys make over there are incredible like they put their very hardest out on the line for us.
I really like this spot and so should you. If any of y’all leave a negative review, rethink your lives and put yourself in their shoes.
Vegetarian options: They have vegetarian option, I can not speak on their behalf since I never have had their vegetarian option of foods but I really like their hot chocolate which is a vegetarian option.
Dietary restrictions: They dietary/healthier option if you choose to be healthy.
Parking: There’s definitely plenty of parking, it’s by a mall.
I came here, USA, this week Monday. My first coffee in USA and I felt comfortable with good coffee. Actually I came here from the Beacon where is located 5miles away from here. But good people and coffee make me happy. Means good!!! Thanks!
Parking: With Auburn Mall, so many parking places.
Kid-friendliness: No kinds of things for children but I think could be good place for kids.
Wheelchair accessibility: Enough place and good accessibility!
Atmosphere: 5
Food: 5
Service: 5
Dontavious
Great place to sit down and chill, get some work done, and get some great coffee
Atmosphere: 5
Food: 5
Service: 5
Qwyncile Williams Harris
This particular visit was a one-off, but normally, I have great service. Will definitely return
Great store great management Great employees.Ian remembered what I drank and I've only been in the one store one time a month ago. He has apparently identic memory and can remember people's faces and drink. This is an exceptional employee being wasted. You need to move him to home office and let him help run the company because you won't find another employee like this
Atmosphere: 5
Food: 5
Service: 5
Mark J
The staff are very friendly to everyone.
Parking: 10?
Atmosphere: 5
Food: 5
Service: 4
Elizabeth Tartt
Usually this is our favorite Starbucks but today I experienced the worst service and the worst attitude I’ve ever experienced especially at this store. I’m sorry that I inconvienced you having you do your job, makes me hesitant to come back.
Atmosphere: 1
Food: 5
Service: 1
Hannah
This morning around 6:20am, I went in to pick up my phone order before heading to work. When I grabbed my drink, before I knew it, it spilled all over the table and the floor. The staffs said not to worry about it saying it happens all the time and was already making my drink again. They were very very sweet and really made my day. I hope their days were full of sweetness as well!
Service: 5
Gracie Phillips
I’ve been here a few times—the drinks are mediocre and the staff I’ve encountered are not patient and unfriendly. Please just take the drive the College St. Starbucks :)
It's kind
Atmosphere: 4
Food: 4
Service: 4
Around 5:45 on Oct 5th I came into the store for a simple order. My friend and I ordered at the same time, he received his drink and I didn’t receive mine. Mind you, this is after 20 minutes of standing there. I then stood at the counter for another 10 minutes and was told by Abby I’d have to stay there for another 15 minutes until the manager Sarah arrives from break before I could be refunded. I left, so essentially Starbucks said screw you, your drink and your money too unless you want to sacrifice even more of your time.
Would also like to note that the store had minimal traffic, Abby ignored me at the counter until I had to verbally call out to her. This is genuinely one of the worst consumer experiences I’ve ever had. I also never received my drink under the precedent that the 20-30 minutes I had been standing there be extended in order for me to receive a refund. Money out of my pocket, just taken essentially. ABSOLUTELY PATHETIC.
Name on the order is Jordan.
Service: 1
Best Employees in the World
I have many problems with Starbucks. Cost. Quality of food items, etc. But… I want to take the time to give a shout out to the incredible baristas at the Auburn Mall location. They work so hard! They are always friendly. They are amazing. Starbucks gets it right in their hiring practices. ?
Atmosphere: 3
Food: 1
Service: 5
I usually go to Dunkin for my coffee but today Starbucks was closer. The barista Jyn recommended a coffee for me and now I don’t want anything else. He was so nice and very fast (+1 for super cool hair).
The best people work here! So professional and eager to make sure the order is correct!
Atmosphere: 5
Food: 5
Service: 5
Today I ordered a drink on mobile app but when I came to the store I realized I chose the wrong address. After I told the mistake I made to the employee, she made me the drink. I really appreciate that. Great thanks!
Atmosphere: 5
Food: 5
Service: 5
Nothing like some good ole Starbucks after a gut wrenching workout! Am I right? Or am I right?! Like getting done with chest ‘n’ tris then grabbing yourself some good ole hot chocolate afterwards. Since you know it’s just chocolate milk that has been warmed up with some shots of espresso to lift up your depresso.
But anyways!!!! I really enjoy coming here to this lovely establishment after my workouts over a cross the street. The staff at that particular lovely spot are absolutely the kindest and most hardworking people in auburn. They always get my order right since it is so simple and that’s the only thing I get from there.
The pastries over there are typical corporate pastries but the drinks that those gals/guys make over there are incredible like they put their very hardest out on the line for us.
I really like this spot and so should you. If any of y’all leave a negative review, rethink your lives and put yourself in their shoes.
Vegetarian options: They have vegetarian option, I can not speak on their behalf since I never have had their vegetarian option of foods but I really like their hot chocolate which is a vegetarian option.
Dietary restrictions: They dietary/healthier option if you choose to be healthy.
Parking: There’s definitely plenty of parking, it’s by a mall.
Kid-friendliness: Super kid friendly!
Wheelchair accessibility: It’s definitely wheelchair friendly!
Atmosphere: 5
Food: 5
Service: 5
I came here, USA, this week Monday. My first coffee in USA and I felt comfortable with good coffee. Actually I came here from the Beacon where is located 5miles away from here. But good people and coffee make me happy. Means good!!! Thanks!
Parking: With Auburn Mall, so many parking places.
Kid-friendliness: No kinds of things for children but I think could be good place for kids.
Wheelchair accessibility: Enough place and good accessibility!
Atmosphere: 5
Food: 5
Service: 5
Great place to sit down and chill, get some work done, and get some great coffee
Atmosphere: 5
Food: 5
Service: 5
This particular visit was a one-off, but normally, I have great service. Will definitely return
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great store great management Great employees.Ian remembered what I drank and I've only been in the one store one time a month ago. He has apparently identic memory and can remember people's faces and drink. This is an exceptional employee being wasted. You need to move him to home office and let him help run the company because you won't find another employee like this
Atmosphere: 5
Food: 5
Service: 5
The staff are very friendly to everyone.
Parking: 10?
Atmosphere: 5
Food: 5
Service: 4
Usually this is our favorite Starbucks but today I experienced the worst service and the worst attitude I’ve ever experienced especially at this store. I’m sorry that I inconvienced you having you do your job, makes me hesitant to come back.
Atmosphere: 1
Food: 5
Service: 1
This morning around 6:20am, I went in to pick up my phone order before heading to work. When I grabbed my drink, before I knew it, it spilled all over the table and the floor. The staffs said not to worry about it saying it happens all the time and was already making my drink again. They were very very sweet and really made my day. I hope their days were full of sweetness as well!
Service: 5
I’ve been here a few times—the drinks are mediocre and the staff I’ve encountered are not patient and unfriendly. Please just take the drive the College St. Starbucks :)
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