This is the worst jacks I have been to in my life I’ve tried this location three times and the food is awful and it’s just this location food cold they need to hire new staff and clean house they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
Quan Lloyd
Lady making biscuits and checking her cellphone with the same gloves on. There's a waiting 20 minutes for 2 biscuits. They need older more experience people with a understanding how to work and don't mind doing their job.
Atmosphere: 1
Food: 1
Service: 1
Jason Willoughby
Nothing extraordinary. Decent food. Staff?, the usual.
Atmosphere: 2
Food: 3
Service: 2
Yvonne Collier
It’s a hit or miss with this Jacks. I’ve always experienced great customer service, but their food is nothing remarkable. Either you get biscuits and food that is fresh or it’s hard.
Food: 4
Service: 3
Cashidah Hunt
Nasty. Filthy. No customer service at all. This is the Worst Jack's I've been too. Drive thru intercom doesn't work so you have to go in. Walk in and there's trash, tea stains, drink stains, all over the counter and floor. There was only 2 customers including myself, so there was time to clean up. Sweet tea needed to be refilled as it was out, but instead of cleaning, they're behind the counter twisting their hair, no gloves, talking about nothing. It's horrible how you expect people to spend money with you but you won't even employee people that care about service and how the location looks.
Atmosphere: 1
Food: 1
Service: 1
Rocky Redding
We just left! Got home and my wife's chichen salad had what looks like a small piece of grilled chicken taken off a sandwich that had mayo on it. My dog wouldn't even eat it. The two burgers had a piece on cheese on each one but NO meat. This was a waste of $19.00 as my grilled chicken sandwich was old. Threw it away!!!! We are retired and afford this waste of money! I know you don't care!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Jac Lee (Fancy)
Never again Jack’s,The drive through was down, along wait on biscuits and I received my pancakes and ham in a chicken box, now how am I supposed to eat it and syrup leaking out the box on my work desk. Pissed
Derrick Goodman Jr
I had to wait for my meal which was placed via their app and no one asked to help me. I stood by the online pickup location then walked to the counter (where another guy waited as well). A female walked by after taking food to a drive through line and that’s when I stopped and asked her about my online order. This happens at multiple Jacks in the Birmingham area not in Trussville. Jack’s need to be more organized, trained on customer services & assist those waiting for online orders. Workers just standing there watching without a thought to asked what people need help with standing at the counter is incredibly frustrating and unacceptable.
Atmosphere: 2
Food: 4
Service: 2
Lawanda Halfhill
Couldn't get waited on, left without ordering.
A Jones
Unfortunately we were that last minute customer. A late ending event, traffic delays due to heavy rain, 10 minutes before closing, and we pull up. The staff provided outstanding service, and delicious food as though we were the first customers of the day. The up-sale VERY MUCH APPRECIATED! As much as I love fried pies..totally slipped my mind, until asked. I bought all they had left.
I previously had a not so great experience with Jacks on 5/11/2025. The Manager Phlunta went over and above to make my experience with Jacks GREAT. From the time she made contact with me until I arrived to the restaurant she was very committed to making sure My not so great experience was Great. Check out Jacks on Academy Dr. If you are looking for Good food and good customer service.
Deown Thomas
Always fresh made-to-order burgers
Tiffany Tabb
Great 👍
gavin ragland
Ordered a kids meal and got no drink and a hamburger with a million onions on it. I hate onions so much, I order kids meals!
david hughes
Staff is incredibly polite & friendly, food was great and came out super fast on a Sunday morning! Will definitely return! Highly recommend!
This is the worst jacks I have been to in my life I’ve tried this location three times and the food is awful and it’s just this location food cold they need to hire new staff and clean house they just don’t care.
Atmosphere: 1
Food: 1
Service: 1
Lady making biscuits and checking her cellphone with the same gloves on. There's a waiting 20 minutes for 2 biscuits. They need older more experience people with a understanding how to work and don't mind doing their job.
Atmosphere: 1
Food: 1
Service: 1
Nothing extraordinary. Decent food. Staff?, the usual.
Atmosphere: 2
Food: 3
Service: 2
It’s a hit or miss with this Jacks. I’ve always experienced great customer service, but their food is nothing remarkable. Either you get biscuits and food that is fresh or it’s hard.
Food: 4
Service: 3
Nasty. Filthy. No customer service at all. This is the Worst Jack's I've been too. Drive thru intercom doesn't work so you have to go in. Walk in and there's trash, tea stains, drink stains, all over the counter and floor. There was only 2 customers including myself, so there was time to clean up. Sweet tea needed to be refilled as it was out, but instead of cleaning, they're behind the counter twisting their hair, no gloves, talking about nothing. It's horrible how you expect people to spend money with you but you won't even employee people that care about service and how the location looks.
Atmosphere: 1
Food: 1
Service: 1
We just left! Got home and my wife's chichen salad had what looks like a small piece of grilled chicken taken off a sandwich that had mayo on it. My dog wouldn't even eat it. The two burgers had a piece on cheese on each one but NO meat. This was a waste of $19.00 as my grilled chicken sandwich was old. Threw it away!!!! We are retired and afford this waste of money! I know you don't care!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Never again Jack’s,The drive through was down, along wait on biscuits and I received my pancakes and ham in a chicken box, now how am I supposed to eat it and syrup leaking out the box on my work desk. Pissed
I had to wait for my meal which was placed via their app and no one asked to help me. I stood by the online pickup location then walked to the counter (where another guy waited as well). A female walked by after taking food to a drive through line and that’s when I stopped and asked her about my online order. This happens at multiple Jacks in the Birmingham area not in Trussville. Jack’s need to be more organized, trained on customer services & assist those waiting for online orders. Workers just standing there watching without a thought to asked what people need help with standing at the counter is incredibly frustrating and unacceptable.
Atmosphere: 2
Food: 4
Service: 2
Couldn't get waited on, left without ordering.
Unfortunately we were that last minute customer. A late ending event, traffic delays due to heavy rain, 10 minutes before closing, and we pull up. The staff provided outstanding service, and delicious food as though we were the first customers of the day. The up-sale VERY MUCH APPRECIATED! As much as I love fried pies..totally slipped my mind, until asked. I bought all they had left.
Restaurantji Recommends
I previously had a not so great experience with Jacks on 5/11/2025. The Manager Phlunta went over and above to make my experience with Jacks GREAT. From the time she made contact with me until I arrived to the restaurant she was very committed to making sure My not so great experience was Great. Check out Jacks on Academy Dr. If you are looking for Good food and good customer service.
Always fresh made-to-order burgers
Great 👍
Ordered a kids meal and got no drink and a hamburger with a million onions on it. I hate onions so much, I order kids meals!
Staff is incredibly polite & friendly, food was great and came out super fast on a Sunday morning! Will definitely return! Highly recommend!
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