Food good. Cashier ok. This restaurant was filthy. Every surface was dirty- pop machine, condiments, every table, floors, and bathroom. Bathroom counter, soap, and towels not secured to wall.
James
I get my biscuits here
Alex Blevins
The new general manager Mr. Lavon Jackson is the best!
Teresa Hester
I ordered a family chicken box in the drive thru. I received the correct amount of chicken but I was given 2 small containers for my sides and absolutely no biscuits. So, I didn’t have enough food to feed the family. I paid almost $30 to be shorted significantly. I feel cheated. I tried to call the restaurant after I discovered the shortage but no one answered the phone. I live too far to drive back.
Jaren braxton
My service was good, but food was not, I ordered two burgers and two fries for me and my wife, and I really dont understand why we got such stale old fries, I’m sorry but if the fries have been sitting their all day they need to be thrown out because, they tasted like flavorless hard cardboard. Jacks is known for their crispy seasoned fries but this locations employees just do the bare minimum. I’ve tried this jacks three times to see if it’s consistently bad or if it was just a bad night, each time I went It wasn’t busy at all like it normally is. I tried Breakfast, lunch, and dinner and man they all three equally suck, no flavor, nothing was hot or fresh, everything was just stale, hard, or, mushy, cold, and flavorless. Even my favorite breakfast meal was terrible, the biscuits and gravy. Bbq bacon cheeseburger terrible, chicken tenders hard as a rock, flavorless, and cold. i literally live 1min from this location so my takeout should not be cold every single time. I really wanted to like this place, because the service is generally great, atleast in the drive thru, plus it’s literally a min away from my house. Come on Bessemer/Hueytown can we step up the fast food? Like seriously it’s is the easiest job in the world, I literally do construction for a living that’s borderline rocket science to most folks, so I really don’t understand how a worker can be so bad at their job, it’s so easy, everything is already precooked and packaged for you, you have a perfect set up in the kitchen, tons of resources to make the flavor better, I mean your literally just assembling food and reheating food, and suppose to be seasoning the food, a step they tend to skip over. Not saying all the workers are bad, but this location needs to retrain or fire some employees, no excuse for sucking at your job when it’s this easy, that or have an option where customers can go in a designated area in the back away from employees and make their own food because this is a joke dude, I can Literally make better food then these guys, I can Literally make a breakfast sandwich and put dirt into the sandwich and season it and it’ll still taste better then the food here, not even a homeless man will eat this food, believe me I tried giving my food to one the other day and he said I’m not that starving man but I appreciate the offer. Bessemer step it up already, chickfila is literally the only fast food place that consistently tastes good in the whole city of Bessemer & Hueytown. I will Gladly take my review down and give 5 stars id this place can become better exactly a month from now.
Food: 1
Service: 3
David Kinsey
Never again poor service manager does not know what she is doing. Employees are just laughing and joking with each other instead of working, waited over 10 minutes before we were able to give my order. I hate to say it but being white you wait till we are ready to serve you. You can feel the vibe when you stand there and the way the employees look at you!
Atmosphere: 1
Service: 1
Sharon Holt
I'm most of the time okay with this store...not so much at all pleased with last visit. I purchased 2 fried chicken dinners.... I got no biscuits... 1 box had 2 mashed potatoes...and the other got 2 green beans... I dropped 1 off to a elderly man that I do for...I got what was there watered down instant potatoes, had NO flavor...he got the better of that deal...was SO NOT PLEASE!!!
Recommended dishes: Breakfast Special
Janneeka Donalson
Didn’t get to try the food and neither did I want to after the ladies restroom didn’t have soap and looked as if it hasn’t been refilled in awhile.
Rennie Antonsanti
Nice service
Atmosphere: 5
Food: 5
Service: 5
Patrick Marsh
Nice quiet place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Finger Dinner 4pc
I was totally disrespected by a young lady working the drive through window today I will never go there again
Service: 1
Angela
The chicken was old and hard and I got a 10 pc mix
Atmosphere: 1
Food: 1
Service: 1
Steven Belcher
Always love going for biscuits and gravy for breakfast and their chicken fingers are the best as well as their milkshakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits & Gravy
DeMarkus Holder
Worst Experience Ever. The cashier was disrespectful and incompetent. The chicken was over cooked and the macaroni and cheese with like water. The chocolate chip cookie was burnt and the cookies and cream milkshake with peanut butter and no peanut butter and tastes like water. Over all I got the family special for 25. 99 and was charged $6 extra dollars for sides that shave been included.
Food good. Cashier ok. This restaurant was filthy. Every surface was dirty- pop machine, condiments, every table, floors, and bathroom. Bathroom counter, soap, and towels not secured to wall.
I get my biscuits here
The new general manager Mr. Lavon Jackson is the best!
I ordered a family chicken box in the drive thru. I received the correct amount of chicken but I was given 2 small containers for my sides and absolutely no biscuits. So, I didn’t have enough food to feed the family. I paid almost $30 to be shorted significantly. I feel cheated. I tried to call the restaurant after I discovered the shortage but no one answered the phone. I live too far to drive back.
My service was good, but food was not, I ordered two burgers and two fries for me and my wife, and I really dont understand why we got such stale old fries, I’m sorry but if the fries have been sitting their all day they need to be thrown out because, they tasted like flavorless hard cardboard. Jacks is known for their crispy seasoned fries but this locations employees just do the bare minimum. I’ve tried this jacks three times to see if it’s consistently bad or if it was just a bad night, each time I went It wasn’t busy at all like it normally is. I tried Breakfast, lunch, and dinner and man they all three equally suck, no flavor, nothing was hot or fresh, everything was just stale, hard, or, mushy, cold, and flavorless. Even my favorite breakfast meal was terrible, the biscuits and gravy. Bbq bacon cheeseburger terrible, chicken tenders hard as a rock, flavorless, and cold. i literally live 1min from this location so my takeout should not be cold every single time. I really wanted to like this place, because the service is generally great, atleast in the drive thru, plus it’s literally a min away from my house. Come on Bessemer/Hueytown can we step up the fast food? Like seriously it’s is the easiest job in the world, I literally do construction for a living that’s borderline rocket science to most folks, so I really don’t understand how a worker can be so bad at their job, it’s so easy, everything is already precooked and packaged for you, you have a perfect set up in the kitchen, tons of resources to make the flavor better, I mean your literally just assembling food and reheating food, and suppose to be seasoning the food, a step they tend to skip over. Not saying all the workers are bad, but this location needs to retrain or fire some employees, no excuse for sucking at your job when it’s this easy, that or have an option where customers can go in a designated area in the back away from employees and make their own food because this is a joke dude, I can Literally make better food then these guys, I can Literally make a breakfast sandwich and put dirt into the sandwich and season it and it’ll still taste better then the food here, not even a homeless man will eat this food, believe me I tried giving my food to one the other day and he said I’m not that starving man but I appreciate the offer. Bessemer step it up already, chickfila is literally the only fast food place that consistently tastes good in the whole city of Bessemer & Hueytown. I will Gladly take my review down and give 5 stars id this place can become better exactly a month from now.
Food: 1
Service: 3
Never again poor service manager does not know what she is doing. Employees are just laughing and joking with each other instead of working, waited over 10 minutes before we were able to give my order. I hate to say it but being white you wait till we are ready to serve you. You can feel the vibe when you stand there and the way the employees look at you!
Atmosphere: 1
Service: 1
I'm most of the time okay with this store...not so much at all pleased with last visit. I purchased 2 fried chicken dinners.... I got no biscuits... 1 box had 2 mashed potatoes...and the other got 2 green beans... I dropped 1 off to a elderly man that I do for...I got what was there watered down instant potatoes, had NO flavor...he got the better of that deal...was SO NOT PLEASE!!!
Recommended dishes: Breakfast Special
Didn’t get to try the food and neither did I want to after the ladies restroom didn’t have soap and looked as if it hasn’t been refilled in awhile.
Nice service
Atmosphere: 5
Food: 5
Service: 5
Nice quiet place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Chicken Finger Dinner 4pc
Restaurantji Recommends
I was totally disrespected by a young lady working the drive through window today I will never go there again
Service: 1
The chicken was old and hard and I got a 10 pc mix
Atmosphere: 1
Food: 1
Service: 1
Always love going for biscuits and gravy for breakfast and their chicken fingers are the best as well as their milkshakes!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits & Gravy
Worst Experience Ever. The cashier was disrespectful and incompetent. The chicken was over cooked and the macaroni and cheese with like water. The chocolate chip cookie was burnt and the cookies and cream milkshake with peanut butter and no peanut butter and tastes like water. Over all I got the family special for 25. 99 and was charged $6 extra dollars for sides that shave been included.
Atmosphere: 1
Food: 1
Service: 1
Dirty floors and slow
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Breakfast Special
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