Ordered delivery and they sent it through door dash. "Tiger" couldn't find the hotel, wouldn't answer call or texts and tried to mark it as undeliverable. Well Tiger turned out to be a woman who didn't speak English. She didn't respond because she didn't understand. Then we finally flag her down and to get cold pizza and one was so overcooked it was inedible. A lot of hassle for garbage. Don't bother.
Atmosphere: 1
Food: 2
Service: 1
ROGER CAHELA
Worst service and delivery ever
Darryl Bone
Great pizza, good specials and cordial employees at the drive through window! 👍🏾
Atmosphere: 5
Food: 5
Service: 5
Nate the Great Mack
THE WORST RESTURANT EVER!!. I ORDERED MY FOOD ONLINE AND LEFT FOR MY LUNCH BREAK TO PICK IT UP. WHEN I GOT TO THE STORE. IT IS CLOSED DURING BUSINESS HOURS. I GUESS NO ONE SHOWED UP AT WORK TODAY. THEN WHEN I TRY TO CALL CUSTOMER SERVICES THEY SAYS THAT THEY CANT DO ANYTHING AND THAT I HAVE TO WORK IT OUT WITH THE STORE.
Parking: PARKING IS OUT
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Kimberlie Aldridge
The staff is always kind and they are the only pizza hut that Ive been to that actually has the door dash bags
shedrick brown
Excellent pizza... Reminds me of home...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara Dip, Big Dinner Box with 3 Pizzas, Personal Pan Pizza & Side, Meat Lover's Pizza
Mercedes Carter
I placed an order online and somehow the address was changed. I contacted the delivery driver through door dash and they claimed they would call DoorDash but instead ran off with the order. A young man at the Pizza Hut named Garion went above and beyond and communicated with door dash and myself. We spoke back and forth for about 30 minutes. He even remade the order and resent it. He was so professional and definitely went the extra mile. This young man definitely needs a raise and promotion. The best customer service I’ve received.
What a ghetto store. The workers are trash. I don't know if that's how yall do it in Alabama. I'm from Texas, and someone at this store stole my information for my pizza hut rewards and ordered themselves free pizzas and wings, all while I am here at home in Texas. What a sorry excuse for an establishment. I need corporate to contact me. This place is functioning at the lowest of the low.
Atmosphere: 1
Food: 1
Service: 1
Tootie
CUSTOMERS BE AWARE ON 5/29young black female cashier taking my mothers order got upset over a misunderstanding her and my mother had the cashier proceeded to call her mother to come up to the store to confront my mother instead of the cashier informing a shift lead supervisor or store manager to step in if she was offended and didn’t want to service my mom she called her mother instead my mom sitting waiting on her order that they held back there to wait for the cashiers mom to arrive the cashiers mom entered the store asked her child who’s the person that made her upset was the cashier nodes at my mom and her mom got in my mothers face thank God my mom called me while walking out the store and she was not TOUCHED that cashier should be fired for calling her mother up to her job with the intent to physically assault my mother no leadership to come step in and handle situations poor attitudes please be aware of this location
My Pizza was Fresh, Buttery and Hot, it taste very Delicious!!! Also my Barbecue wings was cooked very well and was also fresh and hot!!!! Keep up the good work- to the Great Employees!!!!
Pam Lloyd has the best service in Jefferson County!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
Pretty T
I ordered $30 and some change worth of food. About 2 of those $7 meal deals, which were $14 a piece. The cinnamon rolls medium pepperoni pizza. Meat lovers melt the hot boneless wings. The milk was extremely small, which is not how they usually make it, and it was burned. The cinnamon buns had 2 lines of icing across tcomma witches, which is not how they're usually made. The icing covers all of the buns, not just 2 lines across. The cashier seemed annoyed because I was ordering more food. Which meant I was changing the order. The manager yelled from the back and asked, "Is she changing her order?" Then the cashier responded by yellin, "Yes, but she's adding on food. " Then she continued to stare at me ever so displeased because I had remembered that I needed to get more food for my family. Then I heard.Someone walking from the back toward the froit's different talking very loudly about another customer saying, "She heard me the first time why I gotta repeat it for!" "She asked a dumb questions. " The employee had pink dred lock (her hair was cute, I like locs that are died pink) but Speaking about another customer out loud while another customer can hear Does nothing for the atmosphere of the establishment. Everybody in the store from the back of the store to the front of the store had the worst demeanor, which does not compliment the restaurant at all. I should have canceled my order, turned around, and left but but I said to myself the Pizza Hut in Center Point is so amazing that I wanted to give Bessemer Pizza Hut a try ( in the West Town Plaza by Planet Fitness). If the food doesn't look good, I can't eat it; my cinnamon buns are still sitting in the refrigerator till this day. I ordered the food on saturday today is monday. I had a horrible experience. The food was sub pare (extremely low quality). I will not be back. Save your money guys and go a bit farther down the road to McCalla Pizza Hut or take a relaxing ride to Center Point Piza Hut, where they actually produce quality food. The service was terrible, the atmosphere was worse, and the food quality was lacking.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnabon Mini Rolls
Kelly Anglin
We always have a good experience at this location. Employees are consistently kind and the food is delicious!
Ordered delivery and they sent it through door dash. "Tiger" couldn't find the hotel, wouldn't answer call or texts and tried to mark it as undeliverable. Well Tiger turned out to be a woman who didn't speak English. She didn't respond because she didn't understand. Then we finally flag her down and to get cold pizza and one was so overcooked it was inedible. A lot of hassle for garbage. Don't bother.
Atmosphere: 1
Food: 2
Service: 1
Worst service and delivery ever
Great pizza, good specials and cordial employees at the drive through window! 👍🏾
Atmosphere: 5
Food: 5
Service: 5
THE WORST RESTURANT EVER!!. I ORDERED MY FOOD ONLINE AND LEFT FOR MY LUNCH BREAK TO PICK IT UP. WHEN I GOT TO THE STORE. IT IS CLOSED DURING BUSINESS HOURS. I GUESS NO ONE SHOWED UP AT WORK TODAY. THEN WHEN I TRY TO CALL CUSTOMER SERVICES THEY SAYS THAT THEY CANT DO ANYTHING AND THAT I HAVE TO WORK IT OUT WITH THE STORE.
Parking: PARKING IS OUT
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
The staff is always kind and they are the only pizza hut that Ive been to that actually has the door dash bags
Excellent pizza... Reminds me of home...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara Dip, Big Dinner Box with 3 Pizzas, Personal Pan Pizza & Side, Meat Lover's Pizza
I placed an order online and somehow the address was changed. I contacted the delivery driver through door dash and they claimed they would call DoorDash but instead ran off with the order. A young man at the Pizza Hut named Garion went above and beyond and communicated with door dash and myself. We spoke back and forth for about 30 minutes. He even remade the order and resent it. He was so professional and definitely went the extra mile. This young man definitely needs a raise and promotion. The best customer service I’ve received.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Boneless Wings
What a ghetto store. The workers are trash. I don't know if that's how yall do it in Alabama. I'm from Texas, and someone at this store stole my information for my pizza hut rewards and ordered themselves free pizzas and wings, all while I am here at home in Texas. What a sorry excuse for an establishment. I need corporate to contact me. This place is functioning at the lowest of the low.
Atmosphere: 1
Food: 1
Service: 1
CUSTOMERS BE AWARE ON 5/29young black female cashier taking my mothers order got upset over a misunderstanding her and my mother had the cashier proceeded to call her mother to come up to the store to confront my mother instead of the cashier informing a shift lead supervisor or store manager to step in if she was offended and didn’t want to service my mom she called her mother instead my mom sitting waiting on her order that they held back there to wait for the cashiers mom to arrive the cashiers mom entered the store asked her child who’s the person that made her upset was the cashier nodes at my mom and her mom got in my mothers face thank God my mom called me while walking out the store and she was not TOUCHED that cashier should be fired for calling her mother up to her job with the intent to physically assault my mother no leadership to come step in and handle situations poor attitudes please be aware of this location
Great food!Great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Lovers Pizza, Pepperoni Pizza, Marinara, Traditional Wings, Cheese Sticks, Supreme Pizza
Restaurantji Recommends
My Pizza was Fresh, Buttery and Hot, it taste very Delicious!!! Also my Barbecue wings was cooked very well and was also fresh and hot!!!! Keep up the good work- to the Great Employees!!!!
Atmosphere: 5
Food: 5
Service: 5
Good place for takeout and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Ultimate Chocolate Chip Cookie, Mtn Dew, Meat Lovers Pizza
Pam Lloyd has the best service in Jefferson County!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Lovers Pizza
I ordered $30 and some change worth of food. About 2 of those $7 meal deals, which were $14 a piece. The cinnamon rolls medium pepperoni pizza. Meat lovers melt the hot boneless wings. The milk was extremely small, which is not how they usually make it, and it was burned. The cinnamon buns had 2 lines of icing across tcomma witches, which is not how they're usually made. The icing covers all of the buns, not just 2 lines across. The cashier seemed annoyed because I was ordering more food. Which meant I was changing the order. The manager yelled from the back and asked, "Is she changing her order?" Then the cashier responded by yellin, "Yes, but she's adding on food. " Then she continued to stare at me ever so displeased because I had remembered that I needed to get more food for my family. Then I heard.Someone walking from the back toward the froit's different talking very loudly about another customer saying, "She heard me the first time why I gotta repeat it for!" "She asked a dumb questions. " The employee had pink dred lock (her hair was cute, I like locs that are died pink) but Speaking about another customer out loud while another customer can hear Does nothing for the atmosphere of the establishment. Everybody in the store from the back of the store to the front of the store had the worst demeanor, which does not compliment the restaurant at all. I should have canceled my order, turned around, and left but but I said to myself the Pizza Hut in Center Point is so amazing that I wanted to give Bessemer Pizza Hut a try ( in the West Town Plaza by Planet Fitness). If the food doesn't look good, I can't eat it; my cinnamon buns are still sitting in the refrigerator till this day. I ordered the food on saturday today is monday. I had a horrible experience. The food was sub pare (extremely low quality). I will not be back. Save your money guys and go a bit farther down the road to McCalla Pizza Hut or take a relaxing ride to Center Point Piza Hut, where they actually produce quality food. The service was terrible, the atmosphere was worse, and the food quality was lacking.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnabon Mini Rolls
We always have a good experience at this location. Employees are consistently kind and the food is delicious!
Atmosphere: 5
Food: 5
Service: 5
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