The nastiest, worse, driest disgusting chicken sandwiches I have ever eaten! It was flat-out intentional!! Because the person taking the order couldn't understand, we wanted no mayo. Should have known it was going to be bad because the place was dirty & greasy. I would tell everyone to stay the hell away!!
Atmosphere: 1
Food: 1
Service: 1
Preston Tubbs
Slow horrible service
Atmosphere: 1
Food: 1
Service: 1
Amani Moore
I don’t have issues here normally but I waited inside for a seemingly short line that took longer than it should have and when I finally get my food, I look at it and it looks fine.
I’ve since driven away and realized upon closer inspection (1) the nuggets are over cooked and (2) the fries and nuggets don’t taste right.
I understand folks are human and fast food places are understaffed but how do you sit here, look me in the face, and give me overcooked food?
2 stars only cause I haven’t had issues before but this pissed me off. Folks were kind, service was slow (maybe I came at a bad time), but my food was trash.
Atmosphere: 2
Food: 1
Service: 2
Fronia Williams
The person taking the order was ridiculous for no reason. They act like I was ordering in Latin. I ordered a salad and decided to try the "nuggs", they were dried up chunks of leather with a drizzling of sauce. Just ugh....
Food: 1
Service: 1
Criston Mcmillen
Closed 12 minutes early. They need to change this.
Atmosphere: 1
Food: 1
Service: 1
Lisa Weldon Payton
Tracer was pretty nice but she said my son didn’t order his jr cheeseburger with bacon so even if he didn’t why couldn’t they ask if we wanted it? They gave me the onions and tomato at the window. It was someone in the background talking so my son drove off. I would have asked for the bacon and paid extra for it. I’m not clear as to what really comes on a four for four since this is the first burger I’ve eaten in almost a year. I don’t usually eat this kind of food. The food was good, but I think the service could have been better. It’s always best to try to come to a resolution 💙🔥💙🔥
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Jr Cheeseburger
Keith Barnes
My food was cold
Pamela Edwards
STAY AWAY!!! I need my money back!!!!Drive-Thru sever disrespectful. Got the order wrong and was very rude when I gave the food back. Then when I did get my order it was still incorrect. Didn't put it in a bag, no napkins. Therefore I paid for something I didn't even want. I really should have got money back. I just asked for NO CHEESE .
Food: 1
Service: 1
Recommended dishes: Hamburger
Tamara Canty: Real Estate Agent
I Visited the Academy Drive location and purchased 2 large cups of chili on 12/10/24. When I arrived home, I discovered that the chili didn’t have meat or beans, only liquid. I put everything back in the bag and returned to the same location the following day during the same time of day. The management was rude and argumentative and stated that they don’t give refunds. She also stated that the morning shift makes the chili and not her shift. There was no apology for the inconvenience, only blame shifting. She implied that they wouldn’t have sold it that way, until I insisted that she open the container and look for herself. The manager eventually gave me a refund. I have no plans of returning to this location.
Atmosphere: 1
Food: 1
Service: 1
dawn brown
9:44pm pulled the speaker in drive thru all we heard was we closed. Everything clearly states that they are open until 10pm
In all the years I've eaten from Wendy's, Academy Dr. Bessemer Al. this was the worst ever. The food was cold and dry. In the future Wendy's with delivery orders, that's only 10 minutes away the food shouldn't be cold and dry, do better. Help customers like us to continue to support delivery workers or persons. Have a good night
Food: 1
Service: 1
Chantal Barlow
Woman working the register was extremely helpful and sweet, I assume the manager. Her staff on the other hand, was a disaster. We ordered carry out that was supposed to be ready at 12:25- by 12:35 that hadn’t even started and we didn’t get our food until 12:50. Even then the food was half wrong and salads were wilted and starting to get slimy. The staff doesn’t listen to the manager and basically stood around until she ordered them to do something multiple times. I felt bad for her and could tell she was frustrated. She definitely deserves a raise and a better staff.
Atmosphere: 2
Food: 2
Service: 1
Sheila P
The flavor of the frosty was terrible to me. Others may like it. But it had an artificial Carmel taste. Service is still very slow. This is one reason I don't go to Wendy's the way I used to.
Atmosphere: 5
Food: 4
Service: 4
Ashley Pelfrey
🤢 I never leave reviews but I’m making an exception. I ordered a salad and the cheese was moldy. I didn’t pay attention and ate a few bites first. I’m still sick at my stomach at our experience. Please go somewhere else and next time I’ll read the reviews before stopping at an unknown place. Also, I tried to call management and, no surprise here after the other reviews, but no one answered or returned my call.
Crystalin T
Only accepting mobile orders and DoorDash is crazy! 10/25
The nastiest, worse, driest disgusting chicken sandwiches I have ever eaten! It was flat-out intentional!! Because the person taking the order couldn't understand, we wanted no mayo. Should have known it was going to be bad because the place was dirty & greasy. I would tell everyone to stay the hell away!!
Atmosphere: 1
Food: 1
Service: 1
Slow horrible service
Atmosphere: 1
Food: 1
Service: 1
I don’t have issues here normally but I waited inside for a seemingly short line that took longer than it should have and when I finally get my food, I look at it and it looks fine.
I’ve since driven away and realized upon closer inspection (1) the nuggets are over cooked and (2) the fries and nuggets don’t taste right.
I understand folks are human and fast food places are understaffed but how do you sit here, look me in the face, and give me overcooked food?
2 stars only cause I haven’t had issues before but this pissed me off. Folks were kind, service was slow (maybe I came at a bad time), but my food was trash.
Atmosphere: 2
Food: 1
Service: 2
The person taking the order was ridiculous for no reason. They act like I was ordering in Latin. I ordered a salad and decided to try the "nuggs", they were dried up chunks of leather with a drizzling of sauce. Just ugh....
Food: 1
Service: 1
Closed 12 minutes early. They need to change this.
Atmosphere: 1
Food: 1
Service: 1
Tracer was pretty nice but she said my son didn’t order his jr cheeseburger with bacon so even if he didn’t why couldn’t they ask if we wanted it? They gave me the onions and tomato at the window. It was someone in the background talking so my son drove off. I would have asked for the bacon and paid extra for it. I’m not clear as to what really comes on a four for four since this is the first burger I’ve eaten in almost a year. I don’t usually eat this kind of food. The food was good, but I think the service could have been better. It’s always best to try to come to a resolution 💙🔥💙🔥
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Jr Cheeseburger
My food was cold
STAY AWAY!!! I need my money back!!!!Drive-Thru sever disrespectful. Got the order wrong and was very rude when I gave the food back. Then when I did get my order it was still incorrect. Didn't put it in a bag, no napkins. Therefore I paid for something I didn't even want. I really should have got money back. I just asked for NO CHEESE .
Food: 1
Service: 1
Recommended dishes: Hamburger
I Visited the Academy Drive location and purchased 2 large cups of chili on 12/10/24. When I arrived home, I discovered that the chili didn’t have meat or beans, only liquid. I put everything back in the bag and returned to the same location the following day during the same time of day. The management was rude and argumentative and stated that they don’t give refunds. She also stated that the morning shift makes the chili and not her shift. There was no apology for the inconvenience, only blame shifting. She implied that they wouldn’t have sold it that way, until I insisted that she open the container and look for herself. The manager eventually gave me a refund. I have no plans of returning to this location.
Atmosphere: 1
Food: 1
Service: 1
9:44pm pulled the speaker in drive thru all we heard was we closed. Everything clearly states that they are open until 10pm
Service: 1
Restaurantji Recommends
In all the years I've eaten from Wendy's, Academy Dr. Bessemer Al. this was the worst ever. The food was cold and dry. In the future Wendy's with delivery orders, that's only 10 minutes away the food shouldn't be cold and dry, do better. Help customers like us to continue to support delivery workers or persons. Have a good night
Food: 1
Service: 1
Woman working the register was extremely helpful and sweet, I assume the manager. Her staff on the other hand, was a disaster. We ordered carry out that was supposed to be ready at 12:25- by 12:35 that hadn’t even started and we didn’t get our food until 12:50. Even then the food was half wrong and salads were wilted and starting to get slimy. The staff doesn’t listen to the manager and basically stood around until she ordered them to do something multiple times. I felt bad for her and could tell she was frustrated. She definitely deserves a raise and a better staff.
Atmosphere: 2
Food: 2
Service: 1
The flavor of the frosty was terrible to me. Others may like it. But it had an artificial Carmel taste. Service is still very slow. This is one reason I don't go to Wendy's the way I used to.
Atmosphere: 5
Food: 4
Service: 4
🤢 I never leave reviews but I’m making an exception. I ordered a salad and the cheese was moldy. I didn’t pay attention and ate a few bites first. I’m still sick at my stomach at our experience. Please go somewhere else and next time I’ll read the reviews before stopping at an unknown place. Also, I tried to call management and, no surprise here after the other reviews, but no one answered or returned my call.
Only accepting mobile orders and DoorDash is crazy! 10/25
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