Extended Stay America Select Suites - Birmingham - Bessemer

Love the staff Dominique is amazing always smiling always trying to help she is very good at her job and I can guess it’s because she’s taught by a GM who knows her job as well
She very friendly as well I love it here

Service: 5

Staff is very friendly always checking up on me I wouldn't wanna stay anywhere else

Service: 5

great place to stay

Service: 5

Everything good customer service great price good rooms is a one

Service: 5

Dominique R. is AMAZING! She is kind and professional and knows her job well. What an asset for ESA!

Service: 5

Worst hotel I've ever stayed at. I stayed for 2 weeks. I checked out 2 days early and I was charged 190 dollars for checking out early. That's bull. Literally no other hotel I've stayed at has done that. Never stay here. Go somewhere else

Service: 1

I absolutely love the staff her. Angelica and her team is amazing. The rooms were very clean just a little outdated. THANK YOU FOR THE HOME AWAY FROM HOME FEELING.. I will definitely stay again.

Service: 5

Angulika the

Service: 5

I can’t believe I’m even giving this place one star. It has been a horrendous experience! I booked online, but was told by the front desk staff that this motel is safe. However, I have not felt safe at all. I don’t feel safe, leaving my car in the parking lot, and I certainly don’t feel safe walking into my room. There are people in the parking lot at all times drinking and smoking, and I have witnessed people buying drugs the first night I stayed, the fire alarm started going off at 2 AM and was still going off at 6 AM when I left for work, however, there was no fire. The next night when I arrived, there were police, firemen, and ambulances because they had found a “man down” because his room was flooding out into the hallway. The room I am staying in has the most god-awful smell that I have not been able to mask with multiple cans of room freshener, as well as five candles burning at all times.. The room smells like cigarette butts, weed, curry, and vomit. There are all types of bugs, but the worst is the German cockroaches that are coming out of the stove top. I am staying there two weeks and I asked for a clean towel, and they told me I would have to pay to swap towels. The washer and dryer have been out of order my entire stay, and have been told every day that it would be fixed the next day. I’ve written multiple complaints but have not had any response. trust me, do yourself a favor and never stay here!

Service: 1

It's not a bad hotel but it's definitely not as nice as advertised. Ended up pay way more than advertised just for the fire alarm to go off every hour, all night long.

Nearby activities: Applebee's, Cracker Barrel, Taco Bell, Wal-Mart, and other restaurants and shopping are nearby.

Walkability: While it is close to a lot of different stores and restaurants, it is down at the end of a very long road/driveway. If walking isn't your thing, there are several closer options.

Food and drinks: Several restaurants somewhat close. There are vending machines on the first floor that accept touch pay.

Service: 3

It a good place to stay feel my home

Service: 5

It has been a great experience

Rooms: The rooms are very well .

Service: 5

I dont even know where to begin. Check in went fine, got up to my room, no towels. Tried to call down to the front desk, no answer. This was on a Sunday. Wednesday, i sat a small bag of trash outside my room door for the housekeeper to pick up, others were doing it, so i figured thats what we were supposed to do if we were there for a while and housekeepers wasnt coming to clean the rooms everyday. Went to work, got back that evening and the bag of trash had been put back in my room. Next day, there was a letter posted everywhere that we take our trash to the dumpster, not that i have a problem with that, it should have been told to us on check in. I was there for 2 weeks, i paid for a whole month, not 1 night was i able to get a full nights rest because of people fighting in the room next to me and they would move out to the hall then other guest would go out and it really got loud. Several times i tried to call the front desk, never could get an answer. Apparently, they have people that actually live there full time. No matter where you walked, it smelled like pot. I travel for work, i stay in a lot of hotels, and usually, if there is an extended stay, thats where i go. But i will never stay at this one again and would definitely not recommend anyone to stay there. In the 2 weeks i was there, not one time did anyone come bring fresh sheets, fresh towels, nothing. I went and bought a set of sheets and luckily, i had towels in my suitcase. Just very disappointed that an ESA is in this kind of shape.

Service: 1

To start… when I got there the front desk associate couldn’t check me in… she kept saying the payment from the booking agent was failing. I’m not sure whose fault it was but at that point I decided to cancel with the third party and book directly with the hotel against my better judgment since the hotel was filled with what appeared to me stragglers and the overall the vibe just seemed off.

We get to our first room and the keys would not work so my husband had to go down and get more keys which also didn’t work. The associate at that time reassigned us to another room….

After 2 hours trynna check in, The beds in the now “new” room were made but that’s it… room smelled like urine, the head boards were nasty, the floor filthy, there were dried roaches on the wall where they had been smashed and left there. At this point my family is exhausted so I just sent for Clorox, Lysol, and a plug air freshener to do my own cleaning. I cleaned the best I could…now what do you imagine would happen next? The TV doesn’t work. So now I’m the front desk associate has to roll a TV from another room while I’m trying to bathe my three babies. Awkward!

Now it’s the next morning and my husband has to leave for work, because we are on a business trip after all… so it can’t get any worse right? Oh nothing just the entire hotel lost power. So here I am stuck in this hell hole with no power and three babies.

At this point I request a check out and full refund from the lady at the front desk, only to call the reservation line hours later to verify a refund was never processed and to call back on Monday to the corporate line because the actual property is unable to receive calls.

This hotel needs to be reported and put out of business. Filthy, unethical, and unsafe. I will be contacting my lawyer on Monday morning as my babies have been traumatized by this horrific and terrorizing experience.

Service: 1

No complaints nice quiet place to stay the staff is very friendly and kind!!! We stayed 3 days on a business trip will be staying again

Service: 5