Little Caesars Pizza

If I could give zero stars for service, I would waited 38 minutes for some steak and cheese puffs after ordering them

Atmosphere: 1

Food: 1

Service: 1

Delicious crazy puffs

Food: 5

We got 2 boxes of pepperoni pizza and came home to eat. When I took a bite on a slice it tasted like straight windex. So I decided to try a couple of other slices but they tasted the same. Normally I don’t prefer Little Caesar’s so ima stick to that. What a waste of food and money

Atmosphere: 1

Food: 1

Service: 1

No paper menus, was told they have no vegetables to put on a pizza while the man in front of me was returning a green pepper and mushroom pizza he didn't order. The online menu is too small for the teenage girl behind the counter to read so how is a old man supposed to be able to. Just crappy place employees didn't know their job. I'll just buy frozen pizzas from dollar general before I come back.

Atmosphere: 1

Food: 1

Service: 1

First off that manager that was in there is absolutely amazingly awesome person. . . She was super nice and accommodating when my order had a slight hiccup. Outta every little Caesars I've been to she top of the list. Thank you for you help

Atmosphere: 5

Food: 5

Service: 5

Got the 4 cheese crazy puffs and it tasted burnt and barely no cheese in it. It was sideways falling out. Customer service was not good.

Atmosphere: 1

Food: 1

Service: 1

To Whom It May Concern,

I’m writing to share a frustrating and disappointing experience I’ve repeatedly had with the Little Caesars location in Boaz, Alabama. I’m not sure when new management or ownership took over, but ever since what appears to be a change in franchise ownership, the quality of service has gone downhill significantly.

Over the past two weeks, I’ve had at least three separate incidents where my phone-in orders were either incorrect, not prepared at all, or I was told the order was never received. On one occasion, the staff even questioned if I had placed the order that day, which felt dismissive and unprofessional. I wasted gas and a drive again today. I was time reordering. I can't get my time back. Also their energy effected mines . I couldn't enjoy dinner.

In addition:

Staff often don’t answer the phone, and when they do, they frequently misunderstand my order or repeat it back incorrectly. This results in wrong orders and wasted trips.

I’ve noticed a clear language barrier, as several employees do not seem to understand or speak English well. They are all Spanish speakers. I do my best to speak clearly and repeat myself, but communication continues to be a major issue.

In one case, I asked for Crazy Puffs with four cheeses and received regular cheese pizzas instead. I had to have someone else call to fix it, and the staff didn’t even offer to remake the order without hassle.

What’s even more frustrating is being asked to prepay in person for an order that wasn’t prepared correctly in the first place. That’s not acceptable. I don’t mind paying for food, but I shouldn’t be paying for staff errors and poor service.

This is the only Little Caesars in the area, so it’s disappointing that the experience has become so unreliable. I genuinely feel that this location is hurting the brand’s reputation.

I would like to speak to someone in a higher position about these issues. Can you please provide the contact information for the franchise owner or district manager?

Thank you for your time. I hope this feedback is taken seriously, because I used to enjoy this location — but at this point, I can no longer continue giving them my business unless there are clear improvements. I can't get my time back. I need good customer service. Smiles and greeting for non Spanish speakers would be nice. I can offer them conversational English for a fee. P.S. They have been out of boxes for the crazy puffs for weeks.

To Whom It May Concern, I’m writing to share a frustrating and disappointing experience I’ve repeatedly had with the Little Caesars location in Boaz, Alabama. I’m not sure when new management or ownership took over, but ever since what appears to be a change in franchise ownership, the quality of service has gone downhill significantly. Over the past two weeks, I’ve had at least three separate incidents where my phone-in orders were either incorrect, not prepared at all, or I was told the order was never received. On one occasion, the staff even questioned if I had placed the order that day, which felt dismissive and unprofessional. In addition: Staff often don’t answer the phone, and when they do, they frequently misunderstand my order or repeat it back incorrectly. This results in wrong orders and wasted trips. I’ve noticed a clear language barrier, as several employees do not seem to understand or speak English well. They are all Spanish speakers. I do my best to speak clearly and repeat myself, but communication continues to be a major issue. In one case, I asked for Crazy Puffs with four cheeses and received regular cheese pizzas instead. I had to have someone else call to fix it, and the staff didn’t even offer to remake the order without hassle. What’s even more frustrating is being asked to prepay in person for an order that wasn’t prepared correctly in the first place. That’s not acceptable. I don’t mind paying for food, but I shouldn’t be paying for staff errors and poor service. This is the only Little Caesars in the area, so it’s disappointing that the experience has become so unreliable. I genuinely feel that this location is hurting the brand’s reputation. I would like to speak to someone in a higher position about these issues. Can you please provide the contact information for the franchise owner or district manager? Thank you for your time. I hope this feedback is taken seriously, because I used to enjoy this location — but at this point, I can no longer continue giving them my business unless there are clear improvements. I can't get my time back. I need good customer service. Smiles and greeting for non Spanish speakers would be nice. I can offer them conversational English for a fee.

Have always had a good experience at the Boaz store. Good food & prepared on time.

Overall service is ok, but they done messed up my food. I just got off work hoping for some good pizza but they done messed it up and put too much cheese completely ruining my night. I hope whoever made this pizza gets fired so they learn not to mess up people a days.

The lady with the big hoop ring in her nose was really rude, She had no manners and had the worst customer service.

Lady with a blue somewhat nose piercing always give me some look every time I go

Pizza like a bear was cooking it half had no cheese or sauce other half had double to cheese it should

Ordered at 2:45 pm it’s 7:30 pm and still waiting on 7 pizzas…. Got enough workers, must not be good ones.

It's gotten a bit better in the last year.

Atmosphere: 3

Food: 5

Service: 3