Little Caesars Pizza

First time I ordered this online for pickup and when I got there the girl said it wasn't ready there mushrooms were frozen so its having to cook more when I got it back yo my work it was over cooked on bottom top vegetables still cold .I have always ordered in Albertville Alabama never in Boaz I just thought it would be good closer to my work .Then I called them back abd kept getting different people on phone telling me no manager on duty I have to call back and dial 8 it kept calling them baxk they kept hanging up so no I had my 1st bad experience here in the Boaz store .Very disappointed how I was treated after all I ask for my detroit ultimate supreme my favorite pizza !

Food: 1

Service: 1

Kind people, food is always on point. It's hard to find consistently good little Caesar's

Atmosphere: 5

Food: 5

Service: 5

The employee at the front was so rude. Had an earbud in and hardly acknowledged me. Was rude when I accidentally walked in 3 minutes before they opened even though the door was unlocked and I just didn't notice the time. Another customer was in here and they gave them the wrong pizza because they were too distracted to even check/notice. My order also wasn't completed when it should've been. My experience was awful today. Do better.

They did tell me to have a good day though when I was leaving. Only good part.

Atmosphere: 1

Food: 2

Service: 1

How is a pizza place out of marinara?? This is absolutely insane!! The lady that runs this place always has an attitude and hates being here!! Do better!!

If I could give zero stars for service, I would waited 38 minutes for some steak and cheese puffs after ordering them

Atmosphere: 1

Food: 1

Service: 1

Delicious crazy puffs

Food: 5

We got 2 boxes of pepperoni pizza and came home to eat. When I took a bite on a slice it tasted like straight windex. So I decided to try a couple of other slices but they tasted the same. Normally I don’t prefer Little Caesar’s so ima stick to that. What a waste of food and money

Atmosphere: 1

Food: 1

Service: 1

No paper menus, was told they have no vegetables to put on a pizza while the man in front of me was returning a green pepper and mushroom pizza he didn't order. The online menu is too small for the teenage girl behind the counter to read so how is a old man supposed to be able to. Just crappy place employees didn't know their job. I'll just buy frozen pizzas from dollar general before I come back.

Atmosphere: 1

Food: 1

Service: 1

First off that manager that was in there is absolutely amazingly awesome person. . . She was super nice and accommodating when my order had a slight hiccup. Outta every little Caesars I've been to she top of the list. Thank you for you help

Atmosphere: 5

Food: 5

Service: 5

Got the 4 cheese crazy puffs and it tasted burnt and barely no cheese in it. It was sideways falling out. Customer service was not good.

Atmosphere: 1

Food: 1

Service: 1

To Whom It May Concern,

I’m writing to share a frustrating and disappointing experience I’ve repeatedly had with the Little Caesars location in Boaz, Alabama. I’m not sure when new management or ownership took over, but ever since what appears to be a change in franchise ownership, the quality of service has gone downhill significantly.

Over the past two weeks, I’ve had at least three separate incidents where my phone-in orders were either incorrect, not prepared at all, or I was told the order was never received. On one occasion, the staff even questioned if I had placed the order that day, which felt dismissive and unprofessional. I wasted gas and a drive again today. I was time reordering. I can't get my time back. Also their energy effected mines . I couldn't enjoy dinner.

In addition:

Staff often don’t answer the phone, and when they do, they frequently misunderstand my order or repeat it back incorrectly. This results in wrong orders and wasted trips.

I’ve noticed a clear language barrier, as several employees do not seem to understand or speak English well. They are all Spanish speakers. I do my best to speak clearly and repeat myself, but communication continues to be a major issue.

In one case, I asked for Crazy Puffs with four cheeses and received regular cheese pizzas instead. I had to have someone else call to fix it, and the staff didn’t even offer to remake the order without hassle.

What’s even more frustrating is being asked to prepay in person for an order that wasn’t prepared correctly in the first place. That’s not acceptable. I don’t mind paying for food, but I shouldn’t be paying for staff errors and poor service.

This is the only Little Caesars in the area, so it’s disappointing that the experience has become so unreliable. I genuinely feel that this location is hurting the brand’s reputation.

I would like to speak to someone in a higher position about these issues. Can you please provide the contact information for the franchise owner or district manager?

Thank you for your time. I hope this feedback is taken seriously, because I used to enjoy this location — but at this point, I can no longer continue giving them my business unless there are clear improvements. I can't get my time back. I need good customer service. Smiles and greeting for non Spanish speakers would be nice. I can offer them conversational English for a fee. P.S. They have been out of boxes for the crazy puffs for weeks.

To Whom It May Concern, I’m writing to share a frustrating and disappointing experience I’ve repeatedly had with the Little Caesars location in Boaz, Alabama. I’m not sure when new management or ownership took over, but ever since what appears to be a change in franchise ownership, the quality of service has gone downhill significantly. Over the past two weeks, I’ve had at least three separate incidents where my phone-in orders were either incorrect, not prepared at all, or I was told the order was never received. On one occasion, the staff even questioned if I had placed the order that day, which felt dismissive and unprofessional. In addition: Staff often don’t answer the phone, and when they do, they frequently misunderstand my order or repeat it back incorrectly. This results in wrong orders and wasted trips. I’ve noticed a clear language barrier, as several employees do not seem to understand or speak English well. They are all Spanish speakers. I do my best to speak clearly and repeat myself, but communication continues to be a major issue. In one case, I asked for Crazy Puffs with four cheeses and received regular cheese pizzas instead. I had to have someone else call to fix it, and the staff didn’t even offer to remake the order without hassle. What’s even more frustrating is being asked to prepay in person for an order that wasn’t prepared correctly in the first place. That’s not acceptable. I don’t mind paying for food, but I shouldn’t be paying for staff errors and poor service. This is the only Little Caesars in the area, so it’s disappointing that the experience has become so unreliable. I genuinely feel that this location is hurting the brand’s reputation. I would like to speak to someone in a higher position about these issues. Can you please provide the contact information for the franchise owner or district manager? Thank you for your time. I hope this feedback is taken seriously, because I used to enjoy this location — but at this point, I can no longer continue giving them my business unless there are clear improvements. I can't get my time back. I need good customer service. Smiles and greeting for non Spanish speakers would be nice. I can offer them conversational English for a fee.

Have always had a good experience at the Boaz store. Good food & prepared on time.

Overall service is ok, but they done messed up my food. I just got off work hoping for some good pizza but they done messed it up and put too much cheese completely ruining my night. I hope whoever made this pizza gets fired so they learn not to mess up people a days.

The lady with the big hoop ring in her nose was really rude, She had no manners and had the worst customer service.