Did not receive our total order. The Aus Ju sauce was not included with our 2 French Dip sandwiches. We called on our way to another meeting for a refund and were told no refund could be issued unless we came back. The interaction was not very customer friendly. We will return tomorrow for our refund, however no information was taken so we are uncertain this will actually take place. Our order number is AADGZM3EAGEH Time 6:18:55pm 7/10/25. Store number 8877.
Atmosphere: 3
Food: 1
Service: 3
Jill Skaggs
Stop by on my way to work to get a Market Fresh sandwich and fries I was excited because I really like Arby's and Chelsea clean neat and organized however they forgot to put the meat on my sandwich I had just got out of the ER all night so when I went to take my sandwich to work to have it for breakfast no meat it was easy turkey and cheese so I donated $10 I have pictures in time and receipt.
Food: 1
Service: 2
Jean Reed
Chicken tenders were so over cooked and hard that i could not chew them. I don't plan to go back.
Atmosphere: 1
Food: 1
Service: 2
Sherry Lantrip
Updated Review: I was getting ready for tomorrow when I return to this Arby’s to get my other Greek Gyro from today’s mess up. Now I’ll be talking to the manager about another issue I just noticed on my receipt. When I went through the drive-through, I told the server that I had two coupons I gave him the order for the first coupon told him how much it was. Then I told him how much the other coupon was and what it was for, so I ordered it. I looked at my receipt and I was charged seven dollars for a $5.99 coupon. I clearly told the server how much each coupon was as I placed each order. I did not whisper or stutter my order. I said “I have two coupons, one is for two gyros for $7.00” I was asked greek or roast beef, I said “greek”, I paused a second then said “the second coupon is $5.99 for a burger meal” I was asked which burger, I said “I don’t know what you have” then server started naming them off, I said “the deluxe with curly fries and a diet coke” I was told the price to please drive around to window. I wasn’t thinking it was more than it should be I just paid, waited for food and left. But I was charged seven dollars so the manager is going to hear from me about this issue as well. I will not be visiting this Arby’s anymore. How did the server get $7.00 on the second coupon? I just don’t get it! Rest of the story is below in original post.
Original review: I used coupons and ordered my meals through the drive through. When I told them I had coupons and stated my order for coupons. My first coupon I stated was for 2 gyros for $7. I was asked if I wanted the greek or roast beef. I stated greek. Then I said the second coupon was for a burger meal for $5.99. I was asked which burger. I stated the deluxe. When I got home and ate the greek gyro I pulled the second one out and found a turkey thing. Then I looked at my receipt and the server had put one greek gyro and one turkey. Then I looked at my father’s burger as he was eating it and it was pink inside with searing of the meat on the outside. I hope he doesn’t get sick. If Arby’s is going to make burgers they need to ensure their burgers are fully cooked through. To many cases of salmonella poisoning, food poisoning, and listeria poisoning happening because restaurants and or fast food chains don’t ensure their food is handled or cooked properly.
The gyro I had, had far too much sauce on it so it over powered the flavor of the meat. Sliced onions should be diced and not rings because you can’t bite them into pieces when taking a bite. As to should the tomatoes be diced because of tomato skin. Arby’s needs to learn how to prep a true gyro.
Arby’s should have just stuck with what they know and that’s Roast Beef. Plenty of other burger joints out there but they want in on the action or maybe it’s just greed. No other fast food joint makes roast beef. There’s chicken joints, pizza joints, burger joints etc… Why change. It was working. You know the old saying “IF IT AINT BROKE DONT FIX IT “.
Now I have to return tomorrow to get the other greek gyro that I wanted today, to replace the servers screw up. This is not the first time I’ve ordered something from this Arby’s and it was wrong. We don’t eat out often so this was supposed to be a treat.
Atmosphere: 5
Food: 2
Service: 5
Thomas Treuil
Ordered burgers, better than the other options in Chelsea.
Food: 4
Service: 3
Jeff king
Good food
Atmosphere: 4
Food: 4
Service: 3
Ryan Rutledge
Service was quick, food was normal, and inside was clean
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Loaded Crinkle Fries
Scott Berube
Food was really good. I wish they had the fish year round. Everything was great with the exception of the length of the wait. I waited a really long time in the drive thru aftercI ordered. It was just a minor inconvenience and normally they are really fast, just not this visit. Overall the staff is very friendly and my order is always right.
Atmosphere: 5
Food: 5
Service: 4
Robby Rivers
Line wasn't long but order took forever. Then was cold and drink was wrong.
Great location! 👍 Absolutely enjoy every visit. The restaurant is clean and the staff are nice and quick with orders. I love getting pup cups 🐶 for the pups in the drive thru and they always deliver.
Always really friendly, if they’ve ever made a mistake they’ve been very apologetic and corrected it. Very kind staff.
Atmosphere: 5
Food: 5
Service: 5
Robert F. Smith
Not organized. Poor management!!! Basic skills lacking. Caused everyone in drive through to wait while they cooked fries for a customer instead of having that customer pull to the side.
Good Arbys
Atmosphere: 4
Food: 4
Service: 4
Did not receive our total order. The Aus Ju sauce was not included with our 2 French Dip sandwiches. We called on our way to another meeting for a refund and were told no refund could be issued unless we came back. The interaction was not very customer friendly. We will return tomorrow for our refund, however no information was taken so we are uncertain this will actually take place. Our order number is AADGZM3EAGEH Time 6:18:55pm 7/10/25. Store number 8877.
Atmosphere: 3
Food: 1
Service: 3
Stop by on my way to work to get a Market Fresh sandwich and fries I was excited because I really like Arby's and Chelsea clean neat and organized however they forgot to put the meat on my sandwich I had just got out of the ER all night so when I went to take my sandwich to work to have it for breakfast no meat it was easy turkey and cheese so I donated $10 I have pictures in time and receipt.
Food: 1
Service: 2
Chicken tenders were so over cooked and hard that i could not chew them. I don't plan to go back.
Atmosphere: 1
Food: 1
Service: 2
Updated Review: I was getting ready for tomorrow when I return to this Arby’s to get my other Greek Gyro from today’s mess up. Now I’ll be talking to the manager about another issue I just noticed on my receipt. When I went through the drive-through, I told the server that I had two coupons I gave him the order for the first coupon told him how much it was. Then I told him how much the other coupon was and what it was for, so I ordered it. I looked at my receipt and I was charged seven dollars for a $5.99 coupon. I clearly told the server how much each coupon was as I placed each order. I did not whisper or stutter my order. I said “I have two coupons, one is for two gyros for $7.00” I was asked greek or roast beef, I said “greek”, I paused a second then said “the second coupon is $5.99 for a burger meal” I was asked which burger, I said “I don’t know what you have” then server started naming them off, I said “the deluxe with curly fries and a diet coke” I was told the price to please drive around to window. I wasn’t thinking it was more than it should be I just paid, waited for food and left. But I was charged seven dollars so the manager is going to hear from me about this issue as well. I will not be visiting this Arby’s anymore. How did the server get $7.00 on the second coupon? I just don’t get it! Rest of the story is below in original post.
Original review: I used coupons and ordered my meals through the drive through. When I told them I had coupons and stated my order for coupons. My first coupon I stated was for 2 gyros for $7. I was asked if I wanted the greek or roast beef. I stated greek. Then I said the second coupon was for a burger meal for $5.99. I was asked which burger. I stated the deluxe. When I got home and ate the greek gyro I pulled the second one out and found a turkey thing. Then I looked at my receipt and the server had put one greek gyro and one turkey. Then I looked at my father’s burger as he was eating it and it was pink inside with searing of the meat on the outside. I hope he doesn’t get sick. If Arby’s is going to make burgers they need to ensure their burgers are fully cooked through. To many cases of salmonella poisoning, food poisoning, and listeria poisoning happening because restaurants and or fast food chains don’t ensure their food is handled or cooked properly.
The gyro I had, had far too much sauce on it so it over powered the flavor of the meat. Sliced onions should be diced and not rings because you can’t bite them into pieces when taking a bite. As to should the tomatoes be diced because of tomato skin. Arby’s needs to learn how to prep a true gyro.
Arby’s should have just stuck with what they know and that’s Roast Beef. Plenty of other burger joints out there but they want in on the action or maybe it’s just greed. No other fast food joint makes roast beef. There’s chicken joints, pizza joints, burger joints etc… Why change. It was working. You know the old saying “IF IT AINT BROKE DONT FIX IT “.
Now I have to return tomorrow to get the other greek gyro that I wanted today, to replace the servers screw up. This is not the first time I’ve ordered something from this Arby’s and it was wrong. We don’t eat out often so this was supposed to be a treat.
Atmosphere: 5
Food: 2
Service: 5
Ordered burgers, better than the other options in Chelsea.
Food: 4
Service: 3
Good food
Atmosphere: 4
Food: 4
Service: 3
Service was quick, food was normal, and inside was clean
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Loaded Crinkle Fries
Food was really good. I wish they had the fish year round. Everything was great with the exception of the length of the wait. I waited a really long time in the drive thru aftercI ordered. It was just a minor inconvenience and normally they are really fast, just not this visit. Overall the staff is very friendly and my order is always right.
Atmosphere: 5
Food: 5
Service: 4
Line wasn't long but order took forever. Then was cold and drink was wrong.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The customer service was great.
Atmosphere: 5
Food: 5
Service: 5
Very good and fresh.
Atmosphere: 4
Food: 4
Service: 4
Great location! 👍 Absolutely enjoy every visit. The restaurant is clean and the staff are nice and quick with orders. I love getting pup cups 🐶 for the pups in the drive thru and they always deliver.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Loaded Crinkle Fries, Smokehouse Brisket Sandwich, Curly Fries Large
Always really friendly, if they’ve ever made a mistake they’ve been very apologetic and corrected it. Very kind staff.
Atmosphere: 5
Food: 5
Service: 5
Not organized. Poor management!!! Basic skills lacking. Caused everyone in drive through to wait while they cooked fries for a customer instead of having that customer pull to the side.
Atmosphere: 2
Food: 3
Service: 1
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