Please give Mrs. Shawn a raise. She was working the drive through and up front. Doing two jobs at once. I walked in for a cake and she stopped everything to write on it for me! Ya’ll have an amazing worker! I even noticed the one cook was running back and forth!
Atmosphere: 5
Food: 5
Service: 5
Robby R
Not as great as they were in the 90s, but way better and faster than most fast food today. Ill be back
Atmosphere: 3
Food: 4
Service: 4
Brenda Vick
Always great especially icecream on a hot summer day.
Atmosphere: 5
Food: 5
Service: 5
debra howard
Bought a blizzard cake for a birthday; it was very obvious when we cut it, it had been in the freezer for a lonnnnnng time. It had ice crystals all around the outside.
Food: 1
Service: 3
Maya Jones
I don’t normally write reviews, but my experience at Dairy Queen was bad enough that I feel people should be warned. The place was filthy — floors sticky, tables uncleaned, trash overflowing, and a general smell that made it hard to stay. Even worse than the mess was the completely absent management. The management is completely rude, uneducated, and incompetent. Staff looked overwhelmed and poorly trained, and no one seemed to be in charge. This place desperately needs new management. I wouldn’t recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
Mallie Moss Steele
Closed right in front of us….
Service: 1
Hannah Radigan
Rudest service I’ve experienced.
Kimmiedee
Go to Chelsea DQ at 10:00pm. Get fresh delicious food and a very sweet, hard working drive-thru lady, with a smile. Thank you kitchen crew. Great late night burger!
Atmosphere: 5
Food: 5
Service: 5
Bradley Lemoine
The food is great whenever you get it and if you get your whole order, this is more of the service of the restaurant. I worked in food based service for 10 years so I try my best to be understanding but this is the third time in a row where my order has taken over 15 minutes in the drive-through, which would be fine if I received my entire order. Each time seems like it’s a bunch of younger kids working there who are not entirely sure what’s going on and have no direction or leadership to help. Can’t wait for the auto reply from the Dairy Queen relations team.
Atmosphere: 1
Food: 5
Service: 1
Amber Boner
My husband and I ordered DoorDash and each got a blizzard. His was fine and made the way it should have been. Mine was a confetti cake blizzard with extra cake pieces. It came with zero cake pieces and chunks of chocolate in it?
Upon reading the reviews it seems this location has been struggling with everything from food temperature to filling orders to crew competency. Do better.
Friendly, fast and smiling! Great food. Quick prep time. Helpful staff. Enjoyable stop on the way home.
Atmosphere: 5
Food: 5
Service: 5
Allen Horne
Disappointed with the Value and Service
I recently visited this Dairy Queen and unfortunately, the experience fell short of expectations. The staff were friendly, but not particularly attentive or helpful. I ordered a medium Blizzard, which according to the website should be 16 ounces and cost around $6. What I received was noticeably smaller—closer to 13 ounces, at best.
When I asked about the size discrepancy, I was told, “We have to stop at the line,” which didn’t make much sense to me. If I had wanted a small, I would’ve ordered one. I went inside to speak with a manager, but no one was available. I ultimately asked for and received a refund.
The situation took a turn when the staff member who made the Blizzard came over, asked what was going on, and—after hearing my concern—grabbed the cup and slammed it into the trash. His reaction came off as unnecessarily hostile and unprofessional, especially considering I was simply trying to get what I paid for.
With how expensive things are these days, I don’t mind paying more if the quality and experience reflect the price. But in this case, they didn’t. This visit left a bad impression, and unfortunately, it's not the only time I’ve had similar issues at different locations. I'm sharing my experience here in the hopes that it helps improve service and accountability moving forward. Customers deserve consistency and respect, especially when prices are at a premium.
Atmosphere: 2
Food: 2
Service: 1
Nita
Service was terrible
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Soft Pretzel Sticks with Zesty Queso
Emmett Meacham
I have been to several DQ'S, this one has remained my favorite over 12+ years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Catherine Winters
Used drive up. Ordered chocolate malt, vanilla ice cream cone and peanut butter parfait. All very good.
Please give Mrs. Shawn a raise. She was working the drive through and up front. Doing two jobs at once. I walked in for a cake and she stopped everything to write on it for me! Ya’ll have an amazing worker! I even noticed the one cook was running back and forth!
Atmosphere: 5
Food: 5
Service: 5
Not as great as they were in the 90s, but way better and faster than most fast food today. Ill be back
Atmosphere: 3
Food: 4
Service: 4
Always great especially icecream on a hot summer day.
Atmosphere: 5
Food: 5
Service: 5
Bought a blizzard cake for a birthday; it was very obvious when we cut it, it had been in the freezer for a lonnnnnng time. It had ice crystals all around the outside.
Food: 1
Service: 3
I don’t normally write reviews, but my experience at Dairy Queen was bad enough that I feel people should be warned. The place was filthy — floors sticky, tables uncleaned, trash overflowing, and a general smell that made it hard to stay. Even worse than the mess was the completely absent management. The management is completely rude, uneducated, and incompetent. Staff looked overwhelmed and poorly trained, and no one seemed to be in charge. This place desperately needs new management. I wouldn’t recommend it to anyone.
Atmosphere: 1
Food: 1
Service: 1
Closed right in front of us….
Service: 1
Rudest service I’ve experienced.
Go to Chelsea DQ at 10:00pm. Get fresh delicious food and a very sweet, hard working drive-thru lady, with a smile. Thank you kitchen crew. Great late night burger!
Atmosphere: 5
Food: 5
Service: 5
The food is great whenever you get it and if you get your whole order, this is more of the service of the restaurant. I worked in food based service for 10 years so I try my best to be understanding but this is the third time in a row where my order has taken over 15 minutes in the drive-through, which would be fine if I received my entire order. Each time seems like it’s a bunch of younger kids working there who are not entirely sure what’s going on and have no direction or leadership to help. Can’t wait for the auto reply from the Dairy Queen relations team.
Atmosphere: 1
Food: 5
Service: 1
My husband and I ordered DoorDash and each got a blizzard. His was fine and made the way it should have been. Mine was a confetti cake blizzard with extra cake pieces. It came with zero cake pieces and chunks of chocolate in it?
Upon reading the reviews it seems this location has been struggling with everything from food temperature to filling orders to crew competency. Do better.
Restaurantji Recommends
Friendly, fast and smiling! Great food. Quick prep time. Helpful staff. Enjoyable stop on the way home.
Atmosphere: 5
Food: 5
Service: 5
Disappointed with the Value and Service
I recently visited this Dairy Queen and unfortunately, the experience fell short of expectations. The staff were friendly, but not particularly attentive or helpful. I ordered a medium Blizzard, which according to the website should be 16 ounces and cost around $6. What I received was noticeably smaller—closer to 13 ounces, at best.
When I asked about the size discrepancy, I was told, “We have to stop at the line,” which didn’t make much sense to me. If I had wanted a small, I would’ve ordered one. I went inside to speak with a manager, but no one was available. I ultimately asked for and received a refund.
The situation took a turn when the staff member who made the Blizzard came over, asked what was going on, and—after hearing my concern—grabbed the cup and slammed it into the trash. His reaction came off as unnecessarily hostile and unprofessional, especially considering I was simply trying to get what I paid for.
With how expensive things are these days, I don’t mind paying more if the quality and experience reflect the price. But in this case, they didn’t. This visit left a bad impression, and unfortunately, it's not the only time I’ve had similar issues at different locations. I'm sharing my experience here in the hopes that it helps improve service and accountability moving forward. Customers deserve consistency and respect, especially when prices are at a premium.
Atmosphere: 2
Food: 2
Service: 1
Service was terrible
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Soft Pretzel Sticks with Zesty Queso
I have been to several DQ'S, this one has remained my favorite over 12+ years.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Used drive up. Ordered chocolate malt, vanilla ice cream cone and peanut butter parfait. All very good.
Food: 5
Service: 5
Loading...