My husband bought us some lunch today and the pretzel was burnt and they forgot part of my husband's order completely. I understand people making mistakes but if you burn the food just throw it away and cook some more. I would rather wait than get a burnt pretzel that I can't even eat. I might as well have just thrown my money out the window.
DX MIMZY
So...The Clanton Sonic has been around for years. I remember back when it had employees on roller skates going from car to car taking orders and carrying food. They had plenty of employees then. I understand inflation over the years can force change in many ways and enovate easier ways to operate in order to save money, but also has seemed to have also lowered the quality of customer service as well.Me and my wife have stopped at Sonic many times, but I have noticed a massive drop in employee quality, even to a point where one employee tried to steal money from me by pocketing it, then never seeing my food. In the end, I confronted the employee and management and got my food AND my change.The speakers or headsets must be dinosaur age equipment because I have to repeat my order 5 times to get them to hear me. Then sometimes that doesn't even work and they have to come outside to take my order anyway. I feel sorry for those car hoppers who have to deal with the horrible equipment.I understand that people make mistakes. It happens. No one is perfect, but after repeating my order to their face 3 straight times, continue to stare at me like a deer in headlights, then still come back with the wrong order just simply blows me away on how poor their cognitive skills are. These are 20+ year old employees mind you. Not all of them are kids. By the way, my order was 2 simple sonic blasts.For a business that advertises "1 million drink types and combinations." It's crazy that they can't find employees at the Clanton location who won't blow a fuse when one item has a change on it or something different.I work fast food currently. I have been trained in every position. I have been a manager before. I have been through all of this before. No one is perfect by any means, but when a manager can't even comprehend a sonic blasts after repeating it 5 times already is just sad. This NEVER happens where I work and we always make an effort to make up for any mistakes with a little extra. I'm not perfect, I have messed up orders myself, but never have I made a customer repeat an order 5 times to then proceed to give the wrong order again. They even have a picture that shows what it looks like for crying out loud!Sonic, please hire better quality employees. And my warning to any one looking for a job, please look at reviews first before jumping to a decision. If they don't want to provide good service to customers, it shows that they don't care about your employment either. Treat customers a little better please, and learn some cognitive skills. Would be much appreciated!
Atmosphere: 1
Food: 1
Service: 1
Beth Almeida
Their food is always good and the people are friendly. You can go through the drive thru or sit and wait.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Hand Made Onion Rings
Ken Sanders
Slowest service ever.
Atmosphere: 1
Food: 4
Service: 1
Leeann Cleckler
I wouldn't eat there but I love the drinks
Atmosphere: 5
Food: 1
Service: 5
Timothy Long
The best ice cream in the ?!
Atmosphere: 5
Food: 5
Service: 5
Haley Haynes
I ordered one mini shake, one small blast, and two medium blast tonight around 6-ish. Every single one of them were only filled to the top of the cup and not inside the lid like they are supposed to. Each cup was covered in ice cream, so all of our hands were sticky. We were only given one straw and no napkins. The milkshake was so melted that it was like cold, chocolate, gel soup. The whip cream on the milkshake was stained red, but there was no cherry. Also, the picture of the turtles blast looks like the ice cream was supposed to be something other than vanilla, and I got vanilla. I feel as if this location has gone down hill. My family and I used to get ice cream and slushies from here often, but unfortunately, that may no longer be the case. I'm not sure who was the manager in charge of this shift, but our car hops name was Aniyah, or something similar to that.i really hope for better service in the future, but we may just start going to peach park to get ice cream from now on.
Food: 3
Service: 2
linda mims
Sweet little red head at window today. Very accommodating. Did not get her name. #5
Atmosphere: 4
Food: 4
Service: 5
Steven Jenkins
Stalls are to small, service is slow.
Michelle
Cooks are great. We came by and got a few of the chili cheese Frito wraps and they were amazing, so was the cherry limeade. Keep up the great work!
Love this place, it has friendly service and the food is great.
Atmosphere: 5
Food: 5
Service: 5
Renee Murphy
Milkshakes, Food, & Service brings my dad and I back every other evening . Keep up the good work guys &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Hand Made Onion Rings, Hot Fudge Sundae, Chili Cheese Coney, Breakfast Burrito, Crispy Bacon, Jumbo Popcorn, Burger, Fries, Strawberry, Tots, Sandwich, Cheesecake, Blue Raspberry, Dr Pepper, Jumbo Popcorn Chicken, Chili Cheese Tots, Popcorn Chicken Clanton Al with Hair
Hensley Welding
I don't understand why this location is so desperate to save money that they refuse to change out the oil in their fryers. EVERYTIME I come here, the tots, fries, or onion rings are absolute trash. The old oil they are cooked in makes them unedible. It's funny, I leave this review as if the owner/management actually cares. I just can't shop at this location any more, it's just worth it. I definitely DO NOT recommend this Sonic.
Food: 2
Service: 3
Hensley Welding and Fabrication
I don't understand why this location is so desperate to save money that they refuse to change out the oil in their fryers. EVERYTIME I come here, the tots, fries, or onion rings are absolute trash. The old oil they are cooked in makes them unedible. It's funny, I leave this review as if the owner/management actually cares. I just can't shop at this location any more, it's just worth it. I definitely DO NOT recommend this Sonic.
My husband bought us some lunch today and the pretzel was burnt and they forgot part of my husband's order completely. I understand people making mistakes but if you burn the food just throw it away and cook some more. I would rather wait than get a burnt pretzel that I can't even eat. I might as well have just thrown my money out the window.
So...The Clanton Sonic has been around for years. I remember back when it had employees on roller skates going from car to car taking orders and carrying food. They had plenty of employees then. I understand inflation over the years can force change in many ways and enovate easier ways to operate in order to save money, but also has seemed to have also lowered the quality of customer service as well.Me and my wife have stopped at Sonic many times, but I have noticed a massive drop in employee quality, even to a point where one employee tried to steal money from me by pocketing it, then never seeing my food. In the end, I confronted the employee and management and got my food AND my change.The speakers or headsets must be dinosaur age equipment because I have to repeat my order 5 times to get them to hear me. Then sometimes that doesn't even work and they have to come outside to take my order anyway. I feel sorry for those car hoppers who have to deal with the horrible equipment.I understand that people make mistakes. It happens. No one is perfect, but after repeating my order to their face 3 straight times, continue to stare at me like a deer in headlights, then still come back with the wrong order just simply blows me away on how poor their cognitive skills are. These are 20+ year old employees mind you. Not all of them are kids. By the way, my order was 2 simple sonic blasts.For a business that advertises "1 million drink types and combinations." It's crazy that they can't find employees at the Clanton location who won't blow a fuse when one item has a change on it or something different.I work fast food currently. I have been trained in every position. I have been a manager before. I have been through all of this before. No one is perfect by any means, but when a manager can't even comprehend a sonic blasts after repeating it 5 times already is just sad. This NEVER happens where I work and we always make an effort to make up for any mistakes with a little extra. I'm not perfect, I have messed up orders myself, but never have I made a customer repeat an order 5 times to then proceed to give the wrong order again. They even have a picture that shows what it looks like for crying out loud!Sonic, please hire better quality employees. And my warning to any one looking for a job, please look at reviews first before jumping to a decision. If they don't want to provide good service to customers, it shows that they don't care about your employment either. Treat customers a little better please, and learn some cognitive skills. Would be much appreciated!
Atmosphere: 1
Food: 1
Service: 1
Their food is always good and the people are friendly. You can go through the drive thru or sit and wait.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chili Cheese Coney, Hand Made Onion Rings
Slowest service ever.
Atmosphere: 1
Food: 4
Service: 1
I wouldn't eat there but I love the drinks
Atmosphere: 5
Food: 1
Service: 5
The best ice cream in the ?!
Atmosphere: 5
Food: 5
Service: 5
I ordered one mini shake, one small blast, and two medium blast tonight around 6-ish. Every single one of them were only filled to the top of the cup and not inside the lid like they are supposed to. Each cup was covered in ice cream, so all of our hands were sticky. We were only given one straw and no napkins. The milkshake was so melted that it was like cold, chocolate, gel soup. The whip cream on the milkshake was stained red, but there was no cherry. Also, the picture of the turtles blast looks like the ice cream was supposed to be something other than vanilla, and I got vanilla. I feel as if this location has gone down hill. My family and I used to get ice cream and slushies from here often, but unfortunately, that may no longer be the case. I'm not sure who was the manager in charge of this shift, but our car hops name was Aniyah, or something similar to that.i really hope for better service in the future, but we may just start going to peach park to get ice cream from now on.
Food: 3
Service: 2
Sweet little red head at window today. Very accommodating. Did not get her name. #5
Atmosphere: 4
Food: 4
Service: 5
Stalls are to small, service is slow.
Cooks are great. We came by and got a few of the chili cheese Frito wraps and they were amazing, so was the cherry limeade. Keep up the great work!
Restaurantji Recommends
Service was great and food very good
Love this place, it has friendly service and the food is great.
Atmosphere: 5
Food: 5
Service: 5
Milkshakes, Food, & Service brings my dad and I back every other evening . Keep up the good work guys &
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Hot Dog, Hand Made Onion Rings, Hot Fudge Sundae, Chili Cheese Coney, Breakfast Burrito, Crispy Bacon, Jumbo Popcorn, Burger, Fries, Strawberry, Tots, Sandwich, Cheesecake, Blue Raspberry, Dr Pepper, Jumbo Popcorn Chicken, Chili Cheese Tots, Popcorn Chicken Clanton Al with Hair
I don't understand why this location is so desperate to save money that they refuse to change out the oil in their fryers. EVERYTIME I come here, the tots, fries, or onion rings are absolute trash. The old oil they are cooked in makes them unedible. It's funny, I leave this review as if the owner/management actually cares. I just can't shop at this location any more, it's just worth it. I definitely DO NOT recommend this Sonic.
Food: 2
Service: 3
I don't understand why this location is so desperate to save money that they refuse to change out the oil in their fryers. EVERYTIME I come here, the tots, fries, or onion rings are absolute trash. The old oil they are cooked in makes them unedible. It's funny, I leave this review as if the owner/management actually cares. I just can't shop at this location any more, it's just worth it. I definitely DO NOT recommend this Sonic.
Food: 2
Service: 3