This place is awful, they have no customer service skills. The front service worker went to the bathroom and came back to the front counter without washing her hands . The inside was ran like a red neck showdown. The works cursed so much. The fish was okay but the chicken was fried in burnt grease.
Atmosphere: 1
Food: 1
Service: 1
Mike Stovall
It was awful. The workers had no customer service skills . It was like a redneck showdown in that place all I heard was a bunch of curse words. Hold my beer and watch this . The chicken was fried in burnt grease. I will never come back to captain Ds on the Beltline. Never !!!!!!!!!!
Sirch964
I had problems with this restaurant a year ago but decided to give them another try. I ordered 2 catfish dinners online. My 1st bite the fish tasted terrible like it swam in a swamp. I tried another piece Nd it tasted better. My 3rd catfish filet tasted so awful I couldn't swallow it , I had to spit it out Nd rinse my mouth with water then mouthwash. I told my son not to eat his catfish because mine was so bad. NEVER AGAIN.
Kywaine Townsend
The Manger on day shift at 1 today November 19 was short staffed but was making it do what it do and I appreciate her kindness.
Atmosphere: 5
Food: 5
Service: 5
T A
Updated staff....makes a big difference.
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw, Fried Okra
Alex Riggs
Ordered food in drive through no big deal. Forgot to ask for vinegar, so I ran in. The lobby had no ac, and there were people playing cards and smoking cheap cigars. Food was kinda cold, and after seeing the lobby, I threw away food in fear.
Atmosphere: 1
Food: 1
Service: 2
69Swarley
Ordered 2 3pc fish asked for extra tarter and hot sauce got 2 tarter and one hot sauce for 6pc of fish fries were cold and hard like the fish
Atmosphere: 2
Food: 2
Service: 1
Brad Narmore
I live less than five minutes away everything was cold except one crab cake, one shrimp was like crunchy rubber couldn't eat it, lobster bites seemed old not fresh and coleslaw had sour smell, green beans were cold also...definitely not going back on a Saturday night and they were not busy at all normally this place has great food but not tonight was not...plus I had to ask for tartar and cocktail sauce none was in the bag to begin with only a plastic fork and a single napkin ...I'll be going to hartselle from now on out!!!
Atmosphere: 2
Food: 1
Service: 3
Michael Hamilton
If you like seafood captain Ds is the place to be.
Atmosphere: 4
Food: 4
Service: 4
The Smith’s
Me and my husband came through to buy enough to feed a big family for my father in law’s 94 birthday first of all they were rude most of our order was cold. The lady running the window was very rude I tried apologizing for such a big order but at that point I could tell she didn’t care. We literally spent $71 dollars in food just for half the order to be cold and them to be rude!
I had the big fish combo. fish was good tasted freshly cooked ordered the green beans they were room temperature overall a good meal very friendly staff
Atmosphere: 5
Food: 4
Service: 5
Tammy Hudson
Received wrong food through Door Dash. Obviously corn had been sitting for a while
Atmosphere: 1
Food: 1
Service: 1
Andrea Thoenes
Wow! Great service and hot food! We stopped going to Capt D’s because of quality and customer service decline. Congrats to the team at the Decatur branch for turning our poor experience into a great one. We went through the drive through about 5:30 pm: we were greeted courteously, we ordered efficiently as our female cashier made suggestions and processed our order quickly, was pleasant and smiling at the window, and the food was quickly prepared & still hot when we got home to eat. We will be back!
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw
Vicki Tucker
Cashier was not friendly. No thank you and come back. She doesn't belong in front of customers. This is the first time we have been treated this way at that captain d's in decatur.
This place is awful, they have no customer service skills. The front service worker went to the bathroom and came back to the front counter without washing her hands . The inside was ran like a red neck showdown. The works cursed so much. The fish was okay but the chicken was fried in burnt grease.
Atmosphere: 1
Food: 1
Service: 1
It was awful. The workers had no customer service skills . It was like a redneck showdown in that place all I heard was a bunch of curse words. Hold my beer and watch this . The chicken was fried in burnt grease. I will never come back to captain Ds on the Beltline. Never !!!!!!!!!!
I had problems with this restaurant a year ago but decided to give them another try. I ordered 2 catfish dinners online. My 1st bite the fish tasted terrible like it swam in a swamp. I tried another piece Nd it tasted better. My 3rd catfish filet tasted so awful I couldn't swallow it , I had to spit it out Nd rinse my mouth with water then mouthwash. I told my son not to eat his catfish because mine was so bad. NEVER AGAIN.
The Manger on day shift at 1 today November 19 was short staffed but was making it do what it do and I appreciate her kindness.
Atmosphere: 5
Food: 5
Service: 5
Updated staff....makes a big difference.
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw, Fried Okra
Ordered food in drive through no big deal. Forgot to ask for vinegar, so I ran in. The lobby had no ac, and there were people playing cards and smoking cheap cigars. Food was kinda cold, and after seeing the lobby, I threw away food in fear.
Atmosphere: 1
Food: 1
Service: 2
Ordered 2 3pc fish asked for extra tarter and hot sauce got 2 tarter and one hot sauce for 6pc of fish fries were cold and hard like the fish
Atmosphere: 2
Food: 2
Service: 1
I live less than five minutes away everything was cold except one crab cake, one shrimp was like crunchy rubber couldn't eat it, lobster bites seemed old not fresh and coleslaw had sour smell, green beans were cold also...definitely not going back on a Saturday night and they were not busy at all normally this place has great food but not tonight was not...plus I had to ask for tartar and cocktail sauce none was in the bag to begin with only a plastic fork and a single napkin ...I'll be going to hartselle from now on out!!!
Atmosphere: 2
Food: 1
Service: 3
If you like seafood captain Ds is the place to be.
Atmosphere: 4
Food: 4
Service: 4
Me and my husband came through to buy enough to feed a big family for my father in law’s 94 birthday first of all they were rude most of our order was cold. The lady running the window was very rude I tried apologizing for such a big order but at that point I could tell she didn’t care. We literally spent $71 dollars in food just for half the order to be cold and them to be rude!
Food: 1
Service: 1
Restaurantji Recommends
The chicken are cooked to done
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Fish
I had the big fish combo. fish was good tasted freshly cooked ordered the green beans they were room temperature overall a good meal very friendly staff
Atmosphere: 5
Food: 4
Service: 5
Received wrong food through Door Dash. Obviously corn had been sitting for a while
Atmosphere: 1
Food: 1
Service: 1
Wow! Great service and hot food! We stopped going to Capt D’s because of quality and customer service decline. Congrats to the team at the Decatur branch for turning our poor experience into a great one. We went through the drive through about 5:30 pm: we were greeted courteously, we ordered efficiently as our female cashier made suggestions and processed our order quickly, was pleasant and smiling at the window, and the food was quickly prepared & still hot when we got home to eat. We will be back!
Food: 5
Service: 5
Recommended dishes: Fish, Coleslaw
Cashier was not friendly. No thank you and come back. She doesn't belong in front of customers. This is the first time we have been treated this way at that captain d's in decatur.
Food: 4
Recommended dishes: Fish, Coleslaw, French Fries
Loading...