This place has been "closed for renovations" since the beginning of the year- almost a full year now, and from what I can see there has not been anyone there or any progress at all. Just close it and be done with it.
Tammy Wilkey-Inge
Came to Elizabeth City cookout. Order not made right the first time around. Ordered a single burger and a double. The single had more meet than the double. The hamburger didn’t even cover the bun. Had more bun than meat. Go to wipe out hands. And no napkins given. Tighten up.
Jane Evans
employs complete losers lol
Janice Wright
Up charge for dressing on a hamburger and was out of salt
Not what I was expecting
Shannon Nichole Scarlett
I’ve been coming here for years, up until a few months ago I was happy with the service and food and now it’s such a disappointment. Tonight I drove through and ordered “Cajun tray with bacon wrap and FF with BBQ and sweet tea . Well I received no BBQ, Sweettea that tasted like IT HAD BEEN SITTING ALL DAY AND A HALF OF 🥪 sandwich!!! Did one of the employees get hungry or something ? It’s ridiculous how much they screw up . I
Willy Carroll
worst blt I ever had very very pitiful
3 pieces of bacon and 2 small pickles and that was it
it sucks really bad
James Morris
went to cookout in Graham north Carolina today for a milkshake. not the normal one I go to but went on break from work since it's close by. the girl on the speaker said I would have to come back at 10:30 when they opened up. looked at the clock on my dash and it said 10:27. really? I've got to leave and come back over 3 minutes? I guarantee you I will not come back to this one. poor customer service skills,,
Chad E Whitaker
Went to Cookout for the first time last night at Loyola Dr Myrtle Beach, and we’re excited to try it for the first time. Ordered through the drive through. Got home and everything we had spent $20 on was wrong. There wasn’t one thing that was correct. I guess this place is not different than any other fast food. Will never go back.
Rosa Maria Reyes
Visited the 600 Bush River Rd, Columbia, SC 29210 location on 09/01 at 9:30 pm. My order came to $27.14, the cashier ran my card for the amount. It went through on my end, however, the cashier stated the transaction was cancelled. She had given us our food, no drinks, but she ran my card for the remaining $6.45 I had left on my account. I explained it had gone through on my end already. She then called someone else over, who said we needed to pay the remainder of the $27.14 that we had already paid? I asked if there's anyone I could contact in case the first payment did go through and get my money back. He ignored my question, said I can show him my money went through all day long, but I still needed to pay the remainder. Told us to pull to the front until we figured it out. We took our 3 trays for $33.59 without ANY drinks, and went home. I emailed customer service, and had me call their number to get coupons for our next meals.
My partner visited this location again on 09/20/24 at 1:40 am. He gave the coupons from the previous issue to be redeemed, one for a full meal and another for a shake. He ordered 2 full meals, 1 with a shake and 1 with a fountain drink. The lady at the window was the same one who charged our card twice last time.
Mckenzie made a snarky remark such as "is this card going to cover it all this time?" And swiped his card for full price $18.68, even though she had taken the coupons, but had not applied them.
now this is twice we have been overcharged for our orders. Can we please just get our money back?? I wish to no longer deal with this restaurant chain if this is how customers are allowed to be treated. I gave the girl some grace the first time in hopes that maybe it was just the machine, but now it seems she is doing it on purpose. Please just let us have our money back.
I hope no one else has had to deal with something like this.
I've added photos from the first time when we were charged twice, and the receipt from last night.
I also saw more reviews about this particular cashier, and I'm sorry but with how many times she has swiped people's cards more than once, how does she still work here?! Proof that cookout does not care about their customers, and I get it, it's just another fast food chain. But the fact that you still have the same person without fixing her attitude or work ethic truly amazes me. It's just another big coorporation that does not care. I hope ya'll have a better day than you deserve.
Look, this place has the best food on the Beltline at the best price. But for the love of god just update your hours when you’re closed. To add to that, what in the hell are you remodeling??
Atmosphere: 1
Food: 5
Service: 5
Andrew H.
Showed up on a Thursday around Noon, and nobody was home, doors locked, chairs put up. Doesn't seem to be a restaurant operating here.
Atmosphere: 1
Food: 1
Service: 1
Ivory
Walking taco is almost 4 bucks but it’s like buying a bag of chip barely anything on them.
Atmosphere: 1
Food: 1
Service: 1
Jamie Griffin
Nice little Cookout. Friendly service, great flame grilled double cheeseburger, and fast service.
Atmosphere: 5
Food: 5
Service: 5
John Jay
Great for the value and food is always hot and tasty!
Sux. Cold atmosphere
Atmosphere: 1
Food: 2
Service: 2
This place has been "closed for renovations" since the beginning of the year- almost a full year now, and from what I can see there has not been anyone there or any progress at all. Just close it and be done with it.
Came to Elizabeth City cookout. Order not made right the first time around. Ordered a single burger and a double. The single had more meet than the double. The hamburger didn’t even cover the bun. Had more bun than meat. Go to wipe out hands. And no napkins given. Tighten up.
employs complete losers lol
Up charge for dressing on a hamburger and was out of salt Not what I was expecting
I’ve been coming here for years, up until a few months ago I was happy with the service and food and now it’s such a disappointment. Tonight I drove through and ordered “Cajun tray with bacon wrap and FF with BBQ and sweet tea . Well I received no BBQ, Sweettea that tasted like IT HAD BEEN SITTING ALL DAY AND A HALF OF 🥪 sandwich!!! Did one of the employees get hungry or something ? It’s ridiculous how much they screw up . I
worst blt I ever had very very pitiful 3 pieces of bacon and 2 small pickles and that was it it sucks really bad
went to cookout in Graham north Carolina today for a milkshake. not the normal one I go to but went on break from work since it's close by. the girl on the speaker said I would have to come back at 10:30 when they opened up. looked at the clock on my dash and it said 10:27. really? I've got to leave and come back over 3 minutes? I guarantee you I will not come back to this one. poor customer service skills,,
Went to Cookout for the first time last night at Loyola Dr Myrtle Beach, and we’re excited to try it for the first time. Ordered through the drive through. Got home and everything we had spent $20 on was wrong. There wasn’t one thing that was correct. I guess this place is not different than any other fast food. Will never go back.
Visited the 600 Bush River Rd, Columbia, SC 29210 location on 09/01 at 9:30 pm. My order came to $27.14, the cashier ran my card for the amount. It went through on my end, however, the cashier stated the transaction was cancelled. She had given us our food, no drinks, but she ran my card for the remaining $6.45 I had left on my account. I explained it had gone through on my end already. She then called someone else over, who said we needed to pay the remainder of the $27.14 that we had already paid? I asked if there's anyone I could contact in case the first payment did go through and get my money back. He ignored my question, said I can show him my money went through all day long, but I still needed to pay the remainder. Told us to pull to the front until we figured it out. We took our 3 trays for $33.59 without ANY drinks, and went home. I emailed customer service, and had me call their number to get coupons for our next meals. My partner visited this location again on 09/20/24 at 1:40 am. He gave the coupons from the previous issue to be redeemed, one for a full meal and another for a shake. He ordered 2 full meals, 1 with a shake and 1 with a fountain drink. The lady at the window was the same one who charged our card twice last time. Mckenzie made a snarky remark such as "is this card going to cover it all this time?" And swiped his card for full price $18.68, even though she had taken the coupons, but had not applied them. now this is twice we have been overcharged for our orders. Can we please just get our money back?? I wish to no longer deal with this restaurant chain if this is how customers are allowed to be treated. I gave the girl some grace the first time in hopes that maybe it was just the machine, but now it seems she is doing it on purpose. Please just let us have our money back. I hope no one else has had to deal with something like this. I've added photos from the first time when we were charged twice, and the receipt from last night. I also saw more reviews about this particular cashier, and I'm sorry but with how many times she has swiped people's cards more than once, how does she still work here?! Proof that cookout does not care about their customers, and I get it, it's just another fast food chain. But the fact that you still have the same person without fixing her attitude or work ethic truly amazes me. It's just another big coorporation that does not care. I hope ya'll have a better day than you deserve.
Restaurantji Recommends
Look, this place has the best food on the Beltline at the best price. But for the love of god just update your hours when you’re closed. To add to that, what in the hell are you remodeling??
Atmosphere: 1
Food: 5
Service: 5
Showed up on a Thursday around Noon, and nobody was home, doors locked, chairs put up. Doesn't seem to be a restaurant operating here.
Atmosphere: 1
Food: 1
Service: 1
Walking taco is almost 4 bucks but it’s like buying a bag of chip barely anything on them.
Atmosphere: 1
Food: 1
Service: 1
Nice little Cookout. Friendly service, great flame grilled double cheeseburger, and fast service.
Atmosphere: 5
Food: 5
Service: 5
Great for the value and food is always hot and tasty!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Double Burger, Chicken Quesadilla, BBQ
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