Firehouse Subs Decatur

Came on Tuesday, July 15 at 10 after 11 to pick up a DoorDash you have four or five young boy standing behind the line At the Decatur, Alabama location and the only one that was back there doing any work was the little Mexican looking guy the other three or four boys will huddle up talking in the middle and not helping and not doing nothing. Sit there for 20 minutes waiting on an order.

The food was fresh and hot, as usual. The service was friendly and helpful.

My roommate had gone to Firehouse Subs and brought me back a sub. It was literally soaked in mayo and the bread was completely soggy. Switching out the bread just made me even more irritated since I paid over $10 for a sub. I actually went back and got there near closing time

It was the same people behind the counter from when my roommate was there. Teenage boys who obviously could care less about being there. They made me a new sandwich for free, but didn't bother apologizing and the new sub still had a lot of mayo, even though I showed them the soaked mess I had gotten.

This is the first time I had come here in years and it'll be the last. If a manager reads this, please fire your teenagers working the night shift or teach them some consideration.

Taste was there but for 15.00 I would hope for more sandwiche

Always great service, fast and quick meals, we usually get ours to go. love that they support fire depts.

😡 Absolutely dropped the ball!!! This is not the first time this has happened!!! I ordered a catering worker days before gave payment info and was promised by the owner that it would be ready. He even told me he would be out of town but he would have it handled! Well walked in and they didn’t know anything and beyond that told me basically it didn’t happen. And beside all of that I asked if they wanted my business and they looked at me with a resounding NO we don’t!!! Well… never again Firehouse! Zero care or customer service. PERIOD

Sandwich made wrong. Always forget the jersey sauce when I ask for extra

Food is always good & fresh, staff is always friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Club on a Sub, Engineer, Hook & Ladder, Firehouse Meatball Combo, Firehouse Steak & Cheese, Turkey Bacon Ranch

Solid sandwich.

Cashier was new, but very helpful with my rewards app. Very friendly and quick service.

Atmosphere: 5

Food: 5

Service: 5

Firehouse is an eclectic eatery, meaning I will go there several times and then not go for months and I am not sure why that is? But one thing is for certain, no matter if it is the same staff from last visit a few days ago or a few weeks ago the food is always on point 👏🏾

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Engineer

I went in tonight to redeem my Tmobile offer for a BOGO sandwich. I had issues working the app and the sweet girl at the register walked me through how to download their app and complete the purchase offer. The sandwiches were absolutely delicious and we can't wait to return!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

food was ready as I walked in and was very good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian, Premium Roast Beef Combo

We love Firehouse! Our go to sandwich spot, the food never disappoints.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hook & Ladder

Slow slow slow slow slow slow slow

Atmosphere: 3

Food: 5

Service: 1