Having previously enjoyed visits to Highpoint, I was looking forward to another delightful experience with their new hours and expanded menu options. Unfortunately, today's visit fell short of the standards I have come to expect from this establishment.
The service was notably poor. The cashier was distracted, absorbed in her phone, texting, and didn’t even glance up as we placed our order. This inattentiveness led to us having to repeat our order multiple times, which was both frustrating and unprofessional.
The coffee, which is usually a highlight, was disappointing. I ordered a butter pecan latte; however, it tasted overwhelmingly like plain milk and poorly brewed coffee—bitter and lacking the distinctive butter pecan taste. The coffee was not dialed in like I normally experience from the shop.
As for the food, the chicken and waffles were just okay. There was no effort in presentation, and the dish did not justify its price.
Overall, today's experience was underwhelming, and I hope this was an isolated incident. I'm hoping for a return to the exceptional service and quality I have previously experienced.
Atmosphere: 1
Food: 2
Service: 1
Vanessa Nevarez
Matcha is really good
Thomas M. Long III
Went there yesterday when doing a film shoot. They served me well. If I do come back again, I hope to try more. I also loved the antiques and things they have there as well.
Justin Fulton
Coffee was okay and food was a bunch of pre-fab from Costco or Sam’s Club.
Atmosphere: 5
Food: 1
Service: 5
Leslie Scott
Great atmosphere that was open and bright - there are plants around the space and a lot of natural light with large windows at the front. Plenty of seating and great decor. They were very friendly when taking our orders and our drinks and fruit bagels were delicious. We plan to meet here again when in town.
Atmosphere: 5
Food: 5
Service: 5
Diana Hughes
Coffee was excellent and LOVED their avocado toast…definitely recommended!!❤️❤️❤️
Dominique Hudson-Shadix
Cute place, great service. Nice place to do homework or read for a while too :)
Met here for a casual business meeting. Atmosphere was nice - quiet, light music. I ordered a peppermint tea, and it was high quality. Service was prompt and I would most definitely plan future meetings here!
Atmosphere: 5
Food: 5
Service: 5
Estefani Palma
Everything was so good!! What a beautiful and peaceful setting !
Atmosphere: 5
Food: 5
Service: 5
Will Wheeler
Perfect artsy ambiance for a coffee shop. Had a cappuccino, not oversized like at other places, good coffee taste. They also carry a local kombucha from Birmingham.
Atmosphere: 5
Food: 5
Service: 5
Nenad Ostojic
This coffee is prety bad,unprofessional. I am making better cortado at home with my 50$ walmart espresso machine.
Atmosphere: 5
Food: 2
Service: 5
Brenna Bonner
They are out of : bacon, sausage, avocado toast, avocado slices and oat milk. And today's server (blonde braids) looks like she would rather die than serve you. Eggs and waffle bite I got were tasty!
Having previously enjoyed visits to Highpoint, I was looking forward to another delightful experience with their new hours and expanded menu options. Unfortunately, today's visit fell short of the standards I have come to expect from this establishment.
The service was notably poor. The cashier was distracted, absorbed in her phone, texting, and didn’t even glance up as we placed our order. This inattentiveness led to us having to repeat our order multiple times, which was both frustrating and unprofessional.
The coffee, which is usually a highlight, was disappointing. I ordered a butter pecan latte; however, it tasted overwhelmingly like plain milk and poorly brewed coffee—bitter and lacking the distinctive butter pecan taste. The coffee was not dialed in like I normally experience from the shop.
As for the food, the chicken and waffles were just okay. There was no effort in presentation, and the dish did not justify its price.
Overall, today's experience was underwhelming, and I hope this was an isolated incident. I'm hoping for a return to the exceptional service and quality I have previously experienced.
Atmosphere: 1
Food: 2
Service: 1
Matcha is really good
Went there yesterday when doing a film shoot. They served me well. If I do come back again, I hope to try more. I also loved the antiques and things they have there as well.
Coffee was okay and food was a bunch of pre-fab from Costco or Sam’s Club.
Atmosphere: 5
Food: 1
Service: 5
Great atmosphere that was open and bright - there are plants around the space and a lot of natural light with large windows at the front. Plenty of seating and great decor. They were very friendly when taking our orders and our drinks and fruit bagels were delicious. We plan to meet here again when in town.
Atmosphere: 5
Food: 5
Service: 5
Coffee was excellent and LOVED their avocado toast…definitely recommended!!❤️❤️❤️
Cute place, great service. Nice place to do homework or read for a while too :)
Atmosphere: 5
Service: 5
Food was great
Atmosphere: 1
Food: 1
Service: 1
Excellent
Atmosphere: 5
Service: 5
Great eggs
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Met here for a casual business meeting. Atmosphere was nice - quiet, light music. I ordered a peppermint tea, and it was high quality. Service was prompt and I would most definitely plan future meetings here!
Atmosphere: 5
Food: 5
Service: 5
Everything was so good!! What a beautiful and peaceful setting !
Atmosphere: 5
Food: 5
Service: 5
Perfect artsy ambiance for a coffee shop. Had a cappuccino, not oversized like at other places, good coffee taste. They also carry a local kombucha from Birmingham.
Atmosphere: 5
Food: 5
Service: 5
This coffee is prety bad,unprofessional.
I am making better cortado at home with my 50$ walmart espresso machine.
Atmosphere: 5
Food: 2
Service: 5
They are out of : bacon, sausage, avocado toast, avocado slices and oat milk. And today's server (blonde braids) looks like she would rather die than serve you.
Eggs and waffle bite I got were tasty!
Atmosphere: 4
Food: 4
Service: 3
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