Love the cinnamon sugar pretzels. Prices are outrageous.
Haley Templeton
Everyone that works up there at the Dothan location is very friendly and great customer service
Zach Seymour
They need to learn how to put stuff back when closing. I got food poisoning today from them at the Wiregrass commons mall. I’m very sick because of their neglect in doing things right
Jeremy Bowling
This Auntie Anne's location is a hidden gem! Despite being tucked away in a struggling mall, the pretzels here are absolutely top-notch. My experience was elevated by the fantastic customer service. The friendly staff member went above and beyond to answer all my questions with a smile and a dash of humor.
The pretzels themselves were made fresh to order and tasted incredible. If you're craving a delicious, perfectly-baked pretzel, look no further – this Auntie Anne's is a sure bet!
Parking: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
Tim Spencer
I asked the girl working what time they open, as she's playing on her phone sitting down. She responded "when I'm done preparing everything". I'm no manager, but generally you need to be preparing and not on your phone to open the store. Even telling me to come back in 15 minutes would've been better than her response.
Service: 1
Mar'Taja Jackson
Yummy, to Aunt Anne's
Food: 5
Teresa Kent
The service was wonderful and the new GM, Alleah, is very kind and helpful. I will be back!
One of the cashiers were rude. I had my phone out to scan my app but she did not even ask me or try to scan it. On my second transaction sure acted as though she did not want to take my money. She hardly said two words to me at all. Very unprofessional
Tammi Harris
03/10/2023. Extremely RUDE employees today!!! All 3 of them. Then threatened to call mall security on me if I didn’t leave! I am disabled and was with my granddaughter who didn’t understand what was going on!! Will never go back!!! (I complained about the food and dip!)
Allison R
This is probably the most crusty Auntie Anne’s pretzel I’ve ever had
We waited for about 50 mins when I first ordered which should have been only 20 mins as they advised. When I approached the counter the lady who was the “baker” (Idk if she’s the owner or something) rudely told me (the customer), “so what do you want me to do? It’s not even an hour yet. I could give you a refund or a drink.” And added that she doesn’t have the receipt with her??? I am confused! Where’s the courtesy now in business? And where’s the communication bet her and the person in charge with getting the order? It wouldn’t have mattered to me if she could’ve handled it nicely bec I wasn’t rude I was just asking then stating the fact that it’s almost an hour and my poor child has been approaching the counter twice already to follow-up. That should’ve triggered them to check on it. And when I approached them it wasn’t even prepared yet!!! It was not on her list at all bec she doesn’t have the receipt! Rude and very unprofessional!!!!
Jennifer Jernigan
Went in to pick up a doordash order and thought I would have a little snack myself. Wrong! The store manager acted like it was a big inconvenience to come and take my order so I decided not to order anything. I'll save my money and spend it at a business that appreciates my business and doesn't give me an attitude.
Love the cinnamon sugar pretzels. Prices are outrageous.
Everyone that works up there at the Dothan location is very friendly and great customer service
They need to learn how to put stuff back when closing. I got food poisoning today from them at the Wiregrass commons mall. I’m very sick because of their neglect in doing things right
This Auntie Anne's location is a hidden gem! Despite being tucked away in a struggling mall, the pretzels here are absolutely top-notch. My experience was elevated by the fantastic customer service. The friendly staff member went above and beyond to answer all my questions with a smile and a dash of humor.
The pretzels themselves were made fresh to order and tasted incredible. If you're craving a delicious, perfectly-baked pretzel, look no further – this Auntie Anne's is a sure bet!
Parking: Easily accessible
Atmosphere: 5
Food: 5
Service: 5
I asked the girl working what time they open, as she's playing on her phone sitting down. She responded "when I'm done preparing everything".
I'm no manager, but generally you need to be preparing and not on your phone to open the store.
Even telling me to come back in 15 minutes would've been better than her response.
Service: 1
Yummy, to Aunt Anne's
Food: 5
The service was wonderful and the new GM, Alleah, is very kind and helpful. I will be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sugar Pretzel Nuggets
One of the cashiers were rude. I had my phone out to scan my app but she did not even ask me or try to scan it. On my second transaction sure acted as though she did not want to take my money. She hardly said two words to me at all. Very unprofessional
03/10/2023. Extremely RUDE employees today!!! All 3 of them. Then threatened to call mall security on me if I didn’t leave! I am disabled and was with my granddaughter who didn’t understand what was going on!! Will never go back!!! (I complained about the food and dip!)
This is probably the most crusty Auntie Anne’s pretzel I’ve ever had
Restaurantji Recommends
Great pretzel. Friendly staff.
Yummy pretzel bites and super friendly staff.
We waited for about 50 mins when I first ordered which should have been only 20 mins as they advised. When I approached the counter the lady who was the “baker” (Idk if she’s the owner or something) rudely told me (the customer), “so what do you want me to do? It’s not even an hour yet. I could give you a refund or a drink.” And added that she doesn’t have the receipt with her??? I am confused! Where’s the courtesy now in business? And where’s the communication bet her and the person in charge with getting the order? It wouldn’t have mattered to me if she could’ve handled it nicely bec I wasn’t rude I was just asking then stating the fact that it’s almost an hour and my poor child has been approaching the counter twice already to follow-up. That should’ve triggered them to check on it. And when I approached them it wasn’t even prepared yet!!! It was not on her list at all bec she doesn’t have the receipt! Rude and very unprofessional!!!!
Went in to pick up a doordash order and thought I would have a little snack myself. Wrong! The store manager acted like it was a big inconvenience to come and take my order so I decided not to order anything. I'll save my money and spend it at a business that appreciates my business and doesn't give me an attitude.
Sad that they discontinued cherry flavors
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