Ordered through their app while sitting in the car. Got confirmation via email that it would be ready in 30 minutes. Waited for 10 as I saw a boy start working... No other customers had been inside so I figured it was mine, went inside and he said he had no order that came through. Showed him the confirmation email. There was no apology. He started to make the sundae with wrong ice cream. Not the best overall experience this evening.
Atmosphere: 4
Food: 4
Service: 1
Derrick Oates
I ordered a brownie Sundae it’s was good but they only give 2 small scoops of ice cream every time.
Food: 1
Darren Nolan
Ordered through the app, received confirmation email, Baskin Robbins charges my card. I drive to the store at the designated pickup time, they claim they never received my order. I show the receipt in app, I get sent away forced to find a customer support line for Baskin Robbins, call line, support representative is confused. They call the store, store says they will contact me again in two days for a refund. I am literally at the store while all this is happening and I just wanted the ice-cream, which I did not get, what I got was the run around and sent away with nothing, my time was wasted. I never even got called back for the refund.
Atmosphere: 1
Food: 1
Service: 1
Andrew Gonzalez
I recently had a disappointing experience at Baskin Robbins. My group arrived at 9:30 pm on Friday, Nov 1st, well before their closing time of 10 pm, only to find the front door locked, with chairs already up on tables. We knocked, and the supervisor on duty came to the door, telling us to use the drive-through. Since we were a large group in multiple cars and wanted to sample and order together, we explained our situation.
Instead of accommodating us, the supervisor responded with a poor attitude, insisting we use the drive-through. It was only after we mentioned contacting management that she reluctantly allowed us inside. However, she continued to display a negative attitude, mentioning that she was only on the clock until 10 pm so she starts cleaning an hour before to get out at 10pm “and not a minute more.” She also said, “You don’t pay my paycheck,” making it clear that she didn’t care about our feedback. If this is the case then change your store hours and close earlier.
The team member with her appeared visibly uncomfortable and even apologized to us for her supervisor’s behavior. I feel bad for employees who have to work in such an environment.
I highly recommend that management review camera footage to understand how early their dining area is being closed and the potential revenue being lost. This experience was unwelcoming and discouraging, especially when we had intended to enjoy a group outing.
Atmosphere: 1
Food: 5
Service: 1
nishanth reddy
Very bad customer service. Please Avoid .
Atmosphere: 1
Food: 4
Service: 1
RYAN KIRKLAND
I called basket Robin's about redoing my birthday reward they said yes
I went by the employee working said they can't do anything
I was told that they could on the phone
I'm owed a coupon
Atmosphere: 1
Food: 1
Service: 1
Gordon Gregory
Not having World Class Chocolate means you are incompetent sorry
Atmosphere: 1
Food: 1
Service: 1
Jackie Davis
Ordered two cappuccino blasts through drive-thru . When we got them they had absolutely no coffee taste what so ever. Took them inside to have it corrected and they asked me how much coffee taste we wanted. I told them I just wanted it how it’s supposed to be made. When i got the drinks back they were like water. Instead of complaining, we just left and decided not to go back anymore. (This wasn’t the first time we’ve received less than satisfactory drinks in the last six months).
Atmosphere: 3
Food: 1
Service: 2
Scott Carter
Thank all the ice cream i really appreciate this family
Parking: Limited spots until I noticed others nearby.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monster Chocolate Scoop of Ice Cream
Shawntae Shawntae
Apparently you can have hair as a topping here!!! I bring my kids here once a week, we have had hair in the ice cream twice...WE WILL NOT BE BACK.
Atmosphere: 4
Food: 1
Service: 2
Deborah Rakes
The shakes were good but a little too thin and not like a shake, just melted ice cream. The service was good but no one can tell where the line starts or ends. They were almost gonna help someone who came in after me, but I told them I hadn't been helped yet. Very confusing. Nice friendly staff tho.
Parking: No parking spaces left. My husband had to park on the side of the building near the drive thru line.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Gold Medal Ribbon
Nate McCullough
The service here has never been that great. I come usually once a week because I enjoy milkshakes in general not just from here. My first two (2) times coming here the shake instantly upset my stomach within 20 minutes. Not sure why, but I assumed it was the milk they used. So my next time around, I asked if they could use less milk. Boy was that a mistake; on one occasion they added water, how do think that tasted? When I went back again on a separate trip. I asked for less milk, they gave me just a little more than half a cup of milkshake and charged me the regular price, I was pissed.
I returned one more time to give this place a final chance. This time I asked for less milk and I told them I wanted the full cup of milkshake. The drive thru representative said they would have to charge me for an extra scoop to get a full cup. I regularly get a full cup anyway and I have never been charged for an extra scoop. I told her ok I'll pay for the extra scoop. A whopping $13.00 dollars later and I got a milkshake.
$13.00 dollars for a milkshake is absurd. My case and point is; I'm not lactose intolerant, but I'm sure I wouldn't be the only one if I was. However, why must I receive water in my shake on one occasion, half a shake on another occasion, and be over charged on a third occasion, because of a special dietary need. There should be a more uniform way to handle this for customers at this establishment to keep them satisfied.
Service: 1
Jenifer Vincent
? WOW Made to order n The best hand made Icecream cake we ever had w real yummy strawberries!! My wife loved her Birthday Cake n thank you! Friendly service trully w a smile.
Ordered through their app while sitting in the car. Got confirmation via email that it would be ready in 30 minutes. Waited for 10 as I saw a boy start working... No other customers had been inside so I figured it was mine, went inside and he said he had no order that came through. Showed him the confirmation email. There was no apology. He started to make the sundae with wrong ice cream. Not the best overall experience this evening.
Atmosphere: 4
Food: 4
Service: 1
I ordered a brownie Sundae it’s was good but they only give 2 small scoops of ice cream every time.
Food: 1
Ordered through the app, received confirmation email, Baskin Robbins charges my card. I drive to the store at the designated pickup time, they claim they never received my order. I show the receipt in app, I get sent away forced to find a customer support line for Baskin Robbins, call line, support representative is confused. They call the store, store says they will contact me again in two days for a refund. I am literally at the store while all this is happening and I just wanted the ice-cream, which I did not get, what I got was the run around and sent away with nothing, my time was wasted. I never even got called back for the refund.
Atmosphere: 1
Food: 1
Service: 1
I recently had a disappointing experience at Baskin Robbins. My group arrived at 9:30 pm on Friday, Nov 1st, well before their closing time of 10 pm, only to find the front door locked, with chairs already up on tables. We knocked, and the supervisor on duty came to the door, telling us to use the drive-through. Since we were a large group in multiple cars and wanted to sample and order together, we explained our situation.
Instead of accommodating us, the supervisor responded with a poor attitude, insisting we use the drive-through. It was only after we mentioned contacting management that she reluctantly allowed us inside. However, she continued to display a negative attitude, mentioning that she was only on the clock until 10 pm so she starts cleaning an hour before to get out at 10pm “and not a minute more.” She also said, “You don’t pay my paycheck,” making it clear that she didn’t care about our feedback. If this is the case then change your store hours and close earlier.
The team member with her appeared visibly uncomfortable and even apologized to us for her supervisor’s behavior. I feel bad for employees who have to work in such an environment.
I highly recommend that management review camera footage to understand how early their dining area is being closed and the potential revenue being lost. This experience was unwelcoming and discouraging, especially when we had intended to enjoy a group outing.
Atmosphere: 1
Food: 5
Service: 1
Very bad customer service.
Please Avoid .
Atmosphere: 1
Food: 4
Service: 1
I called basket Robin's about redoing my birthday reward they said yes
I went by the employee working said they can't do anything
I was told that they could on the phone
I'm owed a coupon
Atmosphere: 1
Food: 1
Service: 1
Not having World Class Chocolate means you are incompetent sorry
Atmosphere: 1
Food: 1
Service: 1
Ordered two cappuccino blasts through drive-thru . When we got them they had absolutely no coffee taste what so ever. Took them inside to have it corrected and they asked me how much coffee taste we wanted. I told them I just wanted it how it’s supposed to be made. When i got the drinks back they were like water. Instead of complaining, we just left and decided not to go back anymore. (This wasn’t the first time we’ve received less than satisfactory drinks in the last six months).
Atmosphere: 3
Food: 1
Service: 2
Thank all the ice cream i really appreciate this family
Atmosphere: 5
Food: 5
Service: 5
Very pleasant!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice service, good options, not busy at all.
Parking: Limited spots until I noticed others nearby.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Monster Chocolate Scoop of Ice Cream
Apparently you can have hair as a topping here!!! I bring my kids here once a week, we have had hair in the ice cream twice...WE WILL NOT BE BACK.
Atmosphere: 4
Food: 1
Service: 2
The shakes were good but a little too thin and not like a shake, just melted ice cream. The service was good but no one can tell where the line starts or ends. They were almost gonna help someone who came in after me, but I told them I hadn't been helped yet. Very confusing. Nice friendly staff tho.
Parking: No parking spaces left. My husband had to park on the side of the building near the drive thru line.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Peanut Butter 'N Chocolate and Reese's Peanut Butter Cup Polar Pizza, Gold Medal Ribbon
The service here has never been that great. I come usually once a week because I enjoy milkshakes in general not just from here. My first two (2) times coming here the shake instantly upset my stomach within 20 minutes. Not sure why, but I assumed it was the milk they used.
So my next time around, I asked if they could use less milk. Boy was that a mistake; on one occasion they added water, how do think that tasted? When I went back again on a separate trip. I asked for less milk, they gave me just a little more than half a cup of milkshake and charged me the regular price, I was pissed.
I returned one more time to give this place a final chance. This time I asked for less milk and I told them I wanted the full cup of milkshake. The drive thru representative said they would have to charge me for an extra scoop to get a full cup. I regularly get a full cup anyway and I have never been charged for an extra scoop. I told her ok I'll pay for the extra scoop. A whopping $13.00 dollars later and I got a milkshake.
$13.00 dollars for a milkshake is absurd. My case and point is; I'm not lactose intolerant, but I'm sure I wouldn't be the only one if I was. However, why must I receive water in my shake on one occasion, half a shake on another occasion, and be over charged on a third occasion, because of a special dietary need. There should be a more uniform way to handle this for customers at this establishment to keep them satisfied.
Service: 1
?
WOW
Made to order n The best hand made Icecream cake we ever had w real yummy strawberries!! My wife loved her Birthday Cake n thank you!
Friendly service trully w a smile.
Atmosphere: 5
Food: 5
Service: 5
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