Best ice cream in town, it's been here for awhile now and sometimes the line is still out the door. The service is always great, the ice cream is always perfect, and the establishment is spotless! Definitely worth the wait and price! I love this place more than some of my family members.
Atmosphere: 5
Food: 5
Service: 5
Abdulaziz Altammimi
One of the most beautiful branches of Cold
Atmosphere: 5
Food: 5
Service: 5
Pete Crews
The absolute best ice cream & toppings. The flavor and texture is always consistent and you don't have to worry about the ice cream being too warm or icy. It's always just right
Atmosphere: 5
Food: 5
Service: 5
Carolyn Christmas
My husband and I had spent the day shopping in Dothan and stopped by for a treat before we headed home. There were several people sitting down enjoying their treats and several people in line. There was only one employee working, a young girl named Morgan. People just kept coming in. The line was back to the door. LET ME TELL YOU….Morgan was fantastic!!! As she worked continuously on customers orders she also greeted everyone who came in the door with a smile! Morgan made everyone feel welcome. She made everyone’s order effortlessly and got us on our way in a timely manner.
The ice cream we had was delicious but the most impressive thing was Morgan!! To keep her cool and a smile on her face while serving all those people by herself, very impressive.
Atmosphere: 5
Food: 5
Service: 5
Yahweh's Daughter
Oooohh my goodness! Cold stone has some good cake batter ice cream ? ?
Food: 4
JustHere
Oooohh my goodness! Cold stone has some good cake batter ice cream ? ?
Food: 4
Toni Capone
I like this place and enjoy coming here. I’ve always had a good experience! Recently I realized I did the math wrong on my tip and set my total higher than my total+tip amount, but they still honored what I wrote down as the tip! It was just a small little thing but I’ve been charged incorrect tips after the fact at other places and it was nice that it didn’t happen here. (:
Atmosphere: 5
Food: 5
Service: 5
BRANDON BRIGGS
This was by far my worst experience at Cold Stone. Staff was rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
Tammie Briggs
The attitude of the worker and Manager Morgan was rude and nasty. I travel across this country and usually look for a Cold Stone and I have visited several. However, I have NEVER been to a location with such AWEFUL DISRESPECTFUL service. First, they refused to alow us to sample the ice cream. My son asked for a sample of an new icream he wanted to try and the worker refused to give it to him. So he got the flavor he had gotten before. They charged extra for topics that I did not ask for and she did not tell me that she was charging extra. When I ask for my money back she refused to give me a refund. The manager was VERY racist. When I insisted on a refund she threatened to call the police on me. The staff was extremely unprofessional. I ask for the information to file a complaint and the manager told me that I could complain to her and refused to give me the corporate and told me I cold look it up on line while she was the one whose behavior was rude and unprofessional. I responded to her and told her that Cold Stone is a franchise and I know that franchise protect their brand by allowing complaints to be addressed at the franchise level. She was very condescending, RACIST AND UNPROFESSIONAL. I felt like we were back in the 1950's Jim Crow era where they took black people money while giving them second rate service. On top of that the manager threaten to use the law to beat us into submission for demanding equal service for a product that they charged us double for while the white counterparts in the store were treated with a different level of respect...I regret that didn't look at the reviews on this location because it appears from previous reviews that they have a reputation for being rude and unprofessional. Cold Stone needs to address this location.
Atmosphere: 1
Food: 1
Service: 1
Angeline Arana
Ask for a strawberry milk shake and I got milk milk shake. Not good and I tried to call them But it was 9 o'clock and It was close. I call next day. And they simply say that they cannot solve the problem that I should call the day before or go over there. They lost a customer. Sorry for them!!
Management is not very friendly. Would allow her employees to get harassed by customers. Not a good work environment from what i saw as a customer. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
CECILIA Sweeney
I've been here a few times, and the ice cream is great, and so are the flavors. But I asked to sample one and was told NO I was only allowed to sample certain ones. But I only asked to sample one! Not two, not three! Only one and I was told NO. I know they won't miss me, but I will not be back to this location. Because the person was rude and not even a valid response.
Atmosphere: 1
Food: 5
Service: 1
Traveling Family
Very nice service, they were fast, kind, and helpful. Nice options if ice cream and toppings. We will be back.
Best ice cream in town, it's been here for awhile now and sometimes the line is still out the door. The service is always great, the ice cream is always perfect, and the establishment is spotless! Definitely worth the wait and price! I love this place more than some of my family members.
Atmosphere: 5
Food: 5
Service: 5
One of the most beautiful branches of Cold
Atmosphere: 5
Food: 5
Service: 5
The absolute best ice cream & toppings. The flavor and texture is always consistent and you don't have to worry about the ice cream being too warm or icy. It's always just right
Atmosphere: 5
Food: 5
Service: 5
My husband and I had spent the day shopping in Dothan and stopped by for a treat before we headed home. There were several people sitting down enjoying their treats and several people in line. There was only one employee working, a young girl named Morgan. People just kept coming in. The line was back to the door. LET ME TELL YOU….Morgan was fantastic!!! As she worked continuously on customers orders she also greeted everyone who came in the door with a smile! Morgan made everyone feel welcome. She made everyone’s order effortlessly and got us on our way in a timely manner.
The ice cream we had was delicious but the most impressive thing was Morgan!! To keep her cool and a smile on her face while serving all those people by herself, very impressive.
Atmosphere: 5
Food: 5
Service: 5
Oooohh my goodness! Cold stone has some good cake batter ice cream ? ?
Food: 4
Oooohh my goodness! Cold stone has some good cake batter ice cream ? ?
Food: 4
I like this place and enjoy coming here. I’ve always had a good experience!
Recently I realized I did the math wrong on my tip and set my total higher than my total+tip amount, but they still honored what I wrote down as the tip! It was just a small little thing but I’ve been charged incorrect tips after the fact at other places and it was nice that it didn’t happen here. (:
Atmosphere: 5
Food: 5
Service: 5
This was by far my worst experience at Cold Stone. Staff was rude and unprofessional.
Atmosphere: 1
Food: 1
Service: 1
The attitude of the worker and Manager Morgan was rude and nasty. I travel across this country and usually look for a Cold Stone and I have visited several. However, I have NEVER been to a location with such AWEFUL DISRESPECTFUL service. First, they refused to alow us to sample the ice cream. My son asked for a sample of an new icream he wanted to try and the worker refused to give it to him. So he got the flavor he had gotten before. They charged extra for topics that I did not ask for and she did not tell me that she was charging extra. When I ask for my money back she refused to give me a refund. The manager was VERY racist. When I insisted on a refund she threatened to call the police on me. The staff was extremely unprofessional. I ask for the information to file a complaint and the manager told me that I could complain to her and refused to give me the corporate and told me I cold look it up on line while she was the one whose behavior was rude and unprofessional. I responded to her and told her that Cold Stone is a franchise and I know that franchise protect their brand by allowing complaints to be addressed at the franchise level. She was very condescending, RACIST AND UNPROFESSIONAL. I felt like we were back in the 1950's Jim Crow era where they took black people money while giving them second rate service. On top of that the manager threaten to use the law to beat us into submission for demanding equal service for a product that they charged us double for while the white counterparts in the store were treated with a different level of respect...I regret that didn't look at the reviews on this location because it appears from previous reviews that they have a reputation for being rude and unprofessional. Cold Stone needs to address this location.
Atmosphere: 1
Food: 1
Service: 1
Ask for a strawberry milk shake and I got milk milk shake. Not good and I tried to call them But it was 9 o'clock and It was close. I call next day. And they simply say that they cannot solve the problem that I should call the day before or go over there. They lost a customer. Sorry for them!!
Service: 1
Restaurantji Recommends
Management is not very friendly. Would allow her employees to get harassed by customers. Not a good work environment from what i saw as a customer. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
I've been here a few times, and the ice cream is great, and so are the flavors. But I asked to sample one and was told NO I was only allowed to sample certain ones. But I only asked to sample one! Not two, not three! Only one and I was told NO. I know they won't miss me, but I will not be back to this location. Because the person was rude and not even a valid response.
Atmosphere: 1
Food: 5
Service: 1
Very nice service, they were fast, kind, and helpful. Nice options if ice cream and toppings. We will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone or Bowl
How sweet it is! Thanks, Jackie Gleason.
Great place
Loading...