Mac and cheese was cold, sprite taste like the filter wasn't clean. I had to use a coffee lid for a top, which wasn't a big issue but that machine n cheese was nasty! Do better!
Food: 1
Service: 5
Jimmy Mims
I ordered a family meal with 15 fingers with five sauces, two sides and five biscuits. They had it tied up when I got there so I asked if everything was there. I was told yes, so I didn’t check. Got home and half the food I paid for was missing. No sides, no sauces, just two boats of biscuits. What was there was good though. But come on ya’ll, do better. Or at least don’t say it’s all there if you obviously don’t know.
Dustin Gipson
They were very rude to us and they refused to give wat we asked for even if we paid for it before they cooked it
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Coleslaw
Nikki Mayo
My uncle and I stopped here for lunch yesterday (11/18/2024), and went through the drive-thru. He ordered the Big Jack Combo and said that it was just, "ok". I ordered the Crispy Chicken BLT Salad, and it was absolutely horrible, just like the service we received there. There were NO tomatoes on the salad, and only a few pieces of bacon and cheese. Also, I asked for Thousand Island Dressing, but there wasn't any dressing in my bag. When I asked the woman at the window for some Thousand Island dressing, she mumbled something and laughed. I asked her to repeat what she mumbled. She handed us two packs of dressing and claimed that they had to dig for those and didn't have any more. Please compare the pic of the salad I ordered to the pic of what I actually received. Definitely not worth the amount I paid. The staff appeared more concerned and engrossed in talking to each other than assisting customers. We definitely will NOT order from this location again.
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Embleton
The food was okay, we got the chicken tenders, fries, burger, chicken sandwich and pot pie. The pot pie was good and the chicken tenders were crisp and juicy. The burger was bland and the chicken sandwich was dry. The staff were kind, but there were only 2 or 3 people working. The restaurant was a wreck. All the tables were dirty. The floor was slimy which caused me to slide a couple of times. There was trash in the parking lot. I will probably not come back to this restaurant again.
Atmosphere: 1
Food: 3
Service: 4
Yahweh's Daughter
Would not repurchase the "pot pie" they're small and filled to the slimmest portion. Okayish burger for a fast food run.
Food: 3
Service: 4
lisa Dixson
Just walked out about 10 minutes ago. Not one employee spoke to us. While we stood at the counter waiting for someone to take our order, the employees were walking by us and in and out from behind the counter. Even a manager didn't acknowledge us standing there....we left and went a block down the street to McDonalds...will not return to this particular Jack's location. And the lobby was filthy...garbage all over the floor.
Atmosphere: 1
Food: 1
Service: 1
Marie Ward
Be sure to request fresh hash browns... 6:40 am receiving cold, cold hash browns. I'm glad I checked the order before leaving to give the meal to an elderly person.
Edited: After getting the food to the destination: the hash browns were refried, hard and greasy, a.k.a. not edible. The sandwich, I'd grade a C. The bread was barely toasted, and barely warm. This location is not it. At least not this morning crew.
Patrons/Customers, check your orders thoroughly. Truly a sad experience, because although I was both patient and respectful, the nonverbal communication spoke volumes.
Wheelchair accessibility: Only pertaining to the sidewalk and parking. The entrance/exit doors are not.
Atmosphere: 2
Food: 1
Service: 1
Gil Gonzalez
Perhaps the top of the line among fast-food chains. The food is delicious and the service is very good.
Atmosphere: 5
Food: 5
Service: 5
Letha Stanley
I got white pieces of chicken and it was overcooked
The dining room was dirty. The sign on our table had roach droppings on it.
Atmosphere: 3
Food: 3
Service: 3
Conley Gannon
So the lobby was closed which is understandable because of the storm. I had an offer I tried to redeem in my mobile order. It didn't redeem and put up a qr code which expires and you can't get back if you don't use it. I go through the drive thru and ask the lady politely if she can scan it. She told me I needed to take it up with people online. I told her again it moved it to one that has to be scanned it wasn't an online issue anymore. She then gives a horrible attitude and says the qr scanner doesn't work so she can't help me and shits the window. That's the worst customer service I've ever gotten from a jacks. I had a couple of things missing but didn't even attempt to go back because I knew it would be useless. I spent 70 dollars and got treated terribly. I won't be back to this location ever again, that I can promise.
Wanted patty melt... No onions and mushrooms, drink machine in lobby was broke, no ice for drinks. Employees seemed unaffected by shortage and were laughing and carrying on with each other. Lobby needed major cleaning and tables were nasty dirty. Will never go back!
Atmosphere: 1
Food: 2
Service: 1
Jaydon Hamrick
Worst jacks I’ve ever been too. Same lady that too my order and my payment had to come back to ask what my order was and I was the only one in the line. Then got my order wrong to on top of that? wanted a number 2 and ended up with a number 6 I wouldn’t be mad but the chicken sandwich was extremely dry
Atmosphere: 1
Food: 1
Service: 1
Kendell Shows
I DoorDash’d breakfast for my family this morning. I ordered a breakfast wrap. It had such a small amount of sausage, eggs and cheese inside the tortilla, I had to scramble an egg and add to it. Really disappointed.
Mac and cheese was cold, sprite taste like the filter wasn't clean. I had to use a coffee lid for a top, which wasn't a big issue but that machine n cheese was nasty! Do better!
Food: 1
Service: 5
I ordered a family meal with 15 fingers with five sauces, two sides and five biscuits. They had it tied up when I got there so I asked if everything was there. I was told yes, so I didn’t check. Got home and half the food I paid for was missing. No sides, no sauces, just two boats of biscuits. What was there was good though. But come on ya’ll, do better. Or at least don’t say it’s all there if you obviously don’t know.
They were very rude to us and they refused to give wat we asked for even if we paid for it before they cooked it
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Coleslaw
My uncle and I stopped here for lunch yesterday (11/18/2024), and went through the drive-thru. He ordered the Big Jack Combo and said that it was just, "ok". I ordered the Crispy Chicken BLT Salad, and it was absolutely horrible, just like the service we received there. There were NO tomatoes on the salad, and only a few pieces of bacon and cheese. Also, I asked for Thousand Island Dressing, but there wasn't any dressing in my bag. When I asked the woman at the window for some Thousand Island dressing, she mumbled something and laughed. I asked her to repeat what she mumbled. She handed us two packs of dressing and claimed that they had to dig for those and didn't have any more. Please compare the pic of the salad I ordered to the pic of what I actually received. Definitely not worth the amount I paid. The staff appeared more concerned and engrossed in talking to each other than assisting customers. We definitely will NOT order from this location again.
Atmosphere: 1
Food: 1
Service: 1
The food was okay, we got the chicken tenders, fries, burger, chicken sandwich and pot pie. The pot pie was good and the chicken tenders were crisp and juicy. The burger was bland and the chicken sandwich was dry. The staff were kind, but there were only 2 or 3 people working. The restaurant was a wreck. All the tables were dirty. The floor was slimy which caused me to slide a couple of times. There was trash in the parking lot. I will probably not come back to this restaurant again.
Atmosphere: 1
Food: 3
Service: 4
Would not repurchase the "pot pie" they're small and filled to the slimmest portion. Okayish burger for a fast food run.
Food: 3
Service: 4
Just walked out about 10 minutes ago. Not one employee spoke to us. While we stood at the counter waiting for someone to take our order, the employees were walking by us and in and out from behind the counter. Even a manager didn't acknowledge us standing there....we left and went a block down the street to McDonalds...will not return to this particular Jack's location.
And the lobby was filthy...garbage all over the floor.
Atmosphere: 1
Food: 1
Service: 1
Be sure to request fresh hash browns... 6:40 am receiving cold, cold hash browns. I'm glad I checked the order before leaving to give the meal to an elderly person.
Edited: After getting the food to the destination: the hash browns were refried, hard and greasy, a.k.a. not edible. The sandwich, I'd grade a C. The bread was barely toasted, and barely warm. This location is not it. At least not this morning crew.
Patrons/Customers, check your orders thoroughly. Truly a sad experience, because although I was both patient and respectful, the nonverbal communication spoke volumes.
Wheelchair accessibility: Only pertaining to the sidewalk and parking. The entrance/exit doors are not.
Atmosphere: 2
Food: 1
Service: 1
Perhaps the top of the line among fast-food chains. The food is delicious and the service is very good.
Atmosphere: 5
Food: 5
Service: 5
I got white pieces of chicken and it was overcooked
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Restaurantji Recommends
The dining room was dirty. The sign on our table had roach droppings on it.
Atmosphere: 3
Food: 3
Service: 3
So the lobby was closed which is understandable because of the storm. I had an offer I tried to redeem in my mobile order. It didn't redeem and put up a qr code which expires and you can't get back if you don't use it. I go through the drive thru and ask the lady politely if she can scan it. She told me I needed to take it up with people online. I told her again it moved it to one that has to be scanned it wasn't an online issue anymore. She then gives a horrible attitude and says the qr scanner doesn't work so she can't help me and shits the window. That's the worst customer service I've ever gotten from a jacks. I had a couple of things missing but didn't even attempt to go back because I knew it would be useless. I spent 70 dollars and got treated terribly. I won't be back to this location ever again, that I can promise.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Honey Mustard, Bacon Cheeseburger, Cheeseburger
Wanted patty melt...
No onions and mushrooms, drink machine in lobby was broke, no ice for drinks. Employees seemed unaffected by shortage and were laughing and carrying on with each other. Lobby needed major cleaning and tables were nasty dirty. Will never go back!
Atmosphere: 1
Food: 2
Service: 1
Worst jacks I’ve ever been too. Same lady that too my order and my payment had to come back to ask what my order was and I was the only one in the line. Then got my order wrong to on top of that? wanted a number 2 and ended up with a number 6 I wouldn’t be mad but the chicken sandwich was extremely dry
Atmosphere: 1
Food: 1
Service: 1
I DoorDash’d breakfast for my family this morning. I ordered a breakfast wrap. It had such a small amount of sausage, eggs and cheese inside the tortilla, I had to scramble an egg and add to it. Really disappointed.
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