The atmosphere of this place is absolutely terrible no one is friendly whatsoever when you go in there is no salad bar at all, and when I opened up my food to check it before I left the dough on the cheese sticks was absolutely terrible, and then when I asked about it the cashier went and got the cook and he hollered at me and said what is wrong with it it’ll take me 10 minutes to make you another one very rudely so I told him I was not worried about it and I would not be back, and then I got to thinking about it driving down the road and I called back in there to asked to speak to a manager and he is the manager on duty the same Cook and he would not let me know when another manager came in he told me he could not give out that information, I will not be back to this Pizza Hut in Dothan alabama.
Atmosphere: 1
Food: 1
Service: 1
Jim Coyne
Ordered my all-time favorite thin and crispy meat lover's for my return drive to Pensacola. But the pizza was slightly undercooked and not sliced completely through. It wasn't completely crispy and I had to tear the pieces apart, a difficult task to do one handed while driving. Disappointing quality from "the hut!"
Food: 3
Service: 4
Shadow Rogue
Topic: It can be Doordash even when ordering from Pizza Hut directly. Why on this planet Earth if I order through the website, would it be delivered by a Door dash driver, which is fine, until they said they didn't get the tip. I don't know how that works (added to their offer?), but I tipped extra. For dried out "tavern" pizza. That was actually pretty bad. And I've loved Pizza Hut since day one. So I'll only do pick up, and it's typically the best when the little short sweet lady with glasses is there or the taller lady if she's still there, she was sweet too.
Atmosphere: 1
Food: 4
Service: 3
Robby Roberts
Absolutely the worst pizza I’ve ever had from a Pizza Hut! Medium thin crust pepperoni so overcooked that it was inedible, and a pepperoni melt that was also overcooked but I was able to tear it apart and eat some of the middle to at least salvage something to eat! The whole pizza was so hard that you couldn’t even bite it! You couldn’t even tear off a piece of the pepperoni without it just crumbling; it was ridiculous!
Atmosphere: 4
Food: 1
Service: 4
Bill B
Personal pan pizzas came out hot and fresh. The lady was nice. The only thing is I ordered 2 meat lovers and received 1 meat lovers and 1 pepperoni. I was already home so I decided the heck with it.
Atmosphere: 5
Food: 3
Service: 5
Kiara Gray
waited an hour for a pizza i ordered online. multiple people came in to get their food and i was still waiting for mine after being told multiple times that my food was almost ready. i would not recommend coming to this pizza hut.
Terry Mcenaney
Too much tomato sauce makes it not acceptable.
Atmosphere: 3
Food: 1
Service: 3
David Meredith
Disappointed by our Pizza. Didn't taste fresh. Crust was hard. Arrived a little late but tasted like it had been cooked hours earlier. Pizza Hut has always been our favorite but they really let us down this time.
• Pizza undercooked • Bad customer service • Employees disrespectful with each other
Every time I order from Uber eats and come to pick up my food the associates at the store give me a hard time. I think it is because of lackluster training, they may not understand how ordering from second party apps such as Uber eats or door dash works. Also, I noticed that the employees are a much older group of people so they may need some better training with how these digital apps.
My suggestion to anybody who is ordering Pizza Hut through DoorDash or Uber eats is to just say the name on the order because if you include the name "Uber eats" or "doordash" they will assume that you are a driver picking up for a customer. In this instance I was a husband picking up an order for his wife that she placed.
Upon trying to pick up my food I feel like I was not talked to in a professional manner. I get it, I've worked in customer service before so I understand how frustrating it could be talking to over a hundred customers per day. But at least I would like to be addressed with decorum and respect as you do work for an established corporate entity. I do not want to be addressed like we're in the street or something. The regional general Manager will hear from me as I will escalate this complaint to the appropriate authority because I do not want to be associated as an untrustworthy person who does not pay for his meals. I'm a hard-working man and an uniformed armed service member.
Worst pizza I have ever gotten from Pizza Hut. It’s burnt no cheese on it. Very pitiful.
Atmosphere: 5
Food: 1
Service: 5
Ashlee Bennett
Ordered hand toss five topping pizza. This is the thin crust mess. I got very disappointed was not allowed to get a refund only a credit for next time.
jc's so good kitchen
Pizza hut pizza don't ever go here that pizza was so terrible no cheese or sauce and I ordered hand tossed hell it was thinner than thin crust ? and it was like it was old just throw the whole store
Food: 1
hal bean
I ordered a pizza and cheese sticks online. When I got to the store they said that they don't have cheese sticks but I had already paid for them online. The lady said she would refund my money and she charged me for a pizza and supposedly canceled the transaction from online. It didn't work and when I saw my credit card bill two days later I had been charged for the Pizza twice and the breadsticks that I did not get. I called the restaurant to get refund as I live out of town. They said they didn't have anyone there that could do it. Also the restaurant was very dirty and instead of having napkins on the tables they had rolls of paper towels. It was the worst Pizza Hut I've ever been in.
Atmosphere: 1
Food: 2
Service: 1
Brittany Allums
This is the 4th time I've ordered from here and recieved an under cooked pizza. The dough was not cooked fully so I wasted my money and time yet again. They need new ovens desperately. I thought they would have new ovens by now.I will not eat here ever again.The service and staff are great but obviously whoever owns this pizza hut doesn't want to put any money into it for things like an oven. Shame.
The atmosphere of this place is absolutely terrible no one is friendly whatsoever when you go in there is no salad bar at all, and when I opened up my food to check it before I left the dough on the cheese sticks was absolutely terrible, and then when I asked about it the cashier went and got the cook and he hollered at me and said what is wrong with it it’ll take me 10 minutes to make you another one very rudely so I told him I was not worried about it and I would not be back, and then I got to thinking about it driving down the road and I called back in there to asked to speak to a manager and he is the manager on duty the same Cook and he would not let me know when another manager came in he told me he could not give out that information, I will not be back to this Pizza Hut in Dothan alabama.
Atmosphere: 1
Food: 1
Service: 1
Ordered my all-time favorite thin and crispy meat lover's for my return drive to Pensacola. But the pizza was slightly undercooked and not sliced completely through. It wasn't completely crispy and I had to tear the pieces apart, a difficult task to do one handed while driving. Disappointing quality from "the hut!"
Food: 3
Service: 4
Topic: It can be Doordash even when ordering from Pizza Hut directly.
Why on this planet Earth if I order through the website, would it be delivered by a Door dash driver, which is fine, until they said they didn't get the tip. I don't know how that works (added to their offer?), but I tipped extra. For dried out "tavern" pizza. That was actually pretty bad. And I've loved Pizza Hut since day one. So I'll only do pick up, and it's typically the best when the little short sweet lady with glasses is there or the taller lady if she's still there, she was sweet too.
Atmosphere: 1
Food: 4
Service: 3
Absolutely the worst pizza I’ve ever had from a Pizza Hut! Medium thin crust pepperoni so overcooked that it was inedible, and a pepperoni melt that was also overcooked but I was able to tear it apart and eat some of the middle to at least salvage something to eat! The whole pizza was so hard that you couldn’t even bite it! You couldn’t even tear off a piece of the pepperoni without it just crumbling; it was ridiculous!
Atmosphere: 4
Food: 1
Service: 4
Personal pan pizzas came out hot and fresh. The lady was nice. The only thing is I ordered 2 meat lovers and received 1 meat lovers and 1 pepperoni. I was already home so I decided the heck with it.
Atmosphere: 5
Food: 3
Service: 5
waited an hour for a pizza i ordered online. multiple people came in to get their food and i was still waiting for mine after being told multiple times that my food was almost ready. i would not recommend coming to this pizza hut.
Too much tomato sauce makes it
not acceptable.
Atmosphere: 3
Food: 1
Service: 3
Disappointed by our Pizza. Didn't taste fresh. Crust was hard. Arrived a little late but tasted like it had been cooked hours earlier. Pizza Hut has always been our favorite but they really let us down this time.
Atmosphere: 4
Food: 2
Service: 3
Recommended dishes: Stuffed Crust Meat Lovers Pizza, 14 Supreme Pizza
Excellent pizza with chewy dough & not greasy !!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheese Pizza with Mushrooms
• Pizza undercooked
• Bad customer service
• Employees disrespectful with each other
Every time I order from Uber eats and come to pick up my food the associates at the store give me a hard time. I think it is because of lackluster training, they may not understand how ordering from second party apps such as Uber eats or door dash works. Also, I noticed that the employees are a much older group of people so they may need some better training with how these digital apps.
My suggestion to anybody who is ordering Pizza Hut through DoorDash or Uber eats is to just say the name on the order because if you include the name "Uber eats" or "doordash" they will assume that you are a driver picking up for a customer. In this instance I was a husband picking up an order for his wife that she placed.
Upon trying to pick up my food I feel like I was not talked to in a professional manner. I get it, I've worked in customer service before so I understand how frustrating it could be talking to over a hundred customers per day. But at least I would like to be addressed with decorum and respect as you do work for an established corporate entity. I do not want to be addressed like we're in the street or something. The regional general Manager will hear from me as I will escalate this complaint to the appropriate authority because I do not want to be associated as an untrustworthy person who does not pay for his meals. I'm a hard-working man and an uniformed armed service member.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Worst pizza I have ever gotten from Pizza Hut. It’s burnt no cheese on it. Very pitiful.
Atmosphere: 5
Food: 1
Service: 5
Ordered hand toss five topping pizza. This is the thin crust mess. I got very disappointed was not allowed to get a refund only a credit for next time.
Pizza hut pizza don't ever go here that pizza was so terrible no cheese or sauce and I ordered hand tossed hell it was thinner than thin crust ? and it was like it was old just throw the whole store
Food: 1
I ordered a pizza and cheese sticks online. When I got to the store they said that they don't have cheese sticks but I had already paid for them online. The lady said she would refund my money and she charged me for a pizza and supposedly canceled the transaction from online. It didn't work and when I saw my credit card bill two days later I had been charged for the Pizza twice and the breadsticks that I did not get. I called the restaurant to get refund as I live out of town. They said they didn't have anyone there that could do it. Also the restaurant was very dirty and instead of having napkins on the tables they had rolls of paper towels. It was the worst Pizza Hut I've ever been in.
Atmosphere: 1
Food: 2
Service: 1
This is the 4th time I've ordered from here and recieved an under cooked pizza. The dough was not cooked fully so I wasted my money and time yet again. They need new ovens desperately. I thought they would have new ovens by now.I will not eat here ever again.The service and staff are great but obviously whoever owns this pizza hut doesn't want to put any money into it for things like an oven. Shame.
Atmosphere: 5
Food: 1
Service: 5
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