Murphy Family Restaurants

When you are traveling through south Alabama and north Florida panhandle, have no fear stopping by McDonald's because your experience will bring you back every time. The chance the McDonald's your stopping by belongs to Murphy Family Restaurants is GREAT.. If you see this STOP great staff, food is fresh, plenty of parking and CLEAN!!!

Atmosphere: 5

Food: 5

Service: 5

Friendly staff. Very clean

Atmosphere: 5

Food: 5

Service: 5

DOTHAN STORE AT 1081 ROSS CLARK CIRCLE (NEAR SOUTHEAST HEALTH HOSPITAL) - HORRIBLE SERVICE! AND RUDE EMPLOYEES. TOLD TO PULL ASIDE TO WAIT ON FOOD - WE ONLY ORDERED 1 QUARTER POUNDER AND 1 BIG MAC. WAITED OVER 10 MINUTES AND FINALLY WENT INSIDE. WAS TOLD WE DON'T HAVE TIME TO TALK TO YOU. FINALLY GOT A PERSON TO TALK AND REQUESTED A REFUND. SHE SAID WAIT AND WENT TO THE BANK - AFTER ABOUT 10 MINUTES SHE BROUGHT ME A BAG AND SAID HERE'S YOUR ORDER. I TOLD HER I DID NOT WANT IT AND REQUESTED A REFUND. SHE SAID JUST TAKE YOUR FOOD AND GO. I TOOK IT AND THREW $20.03 WORTH OF FOOD IN THE TRASH - NO WAY I WAS EATING FOOD WHEN I HAD TO MAKE A COMPLAINT. IT WAS PROBABLY SPIT ON.

Service: 1

I am a regular customer at mcdonalds. I just witnessed an employee smoke two cigarettes, go refill her drink cup, then head directly back to the service area without washing her hands. Would upper management please stress to each location the nastiness of this please!!!! Immediately make it a priority as this disgusted me. She may have washed her hands after entering the back service areas, but i know people are not washing their hands after smoking and this is just nasty.

Atmosphere: 5

Food: 4

Service: 1

GENEVA ALABAMA!!!!!!!!! Worst McDonald’s yet

Atmosphere: 1

Food: 1

Service: 1

I ordered two number 7 and two of the burgers had no meat on them. Called the store and was told to bring receipt and the food and they would replace it. I live twelve miles from them and storming out. That is unsatisfactory customer services will never go there again.

Shelia is extremely rude to retired veterans who paid for their food and there very sassy and foul to the minors who work there and they talk down to the disabled.

Atmosphere: 1

Food: 1

Service: 1

Everybody is amazing.

Placed my order played told to pull forward to 2nd window and wait 3 vehBehind me got there food and still waited anthoer 10 min manager had attitude and said they had to make more fries will never eat there again and it cost me $32.00

The French fries were cold. The cheeseburgers were cold. We asked for dr. peppers and got diet coke.

Today my husband and I was in Montgomery decided to eat at McDonald’s, that was the worst food I think we had ever eaten!! He had a quarter pounder and i had a fish sandwich, the buns on both sandwiches where flattened so bad that the cheese was thicker than the buns!!!
Definitely made us think twice about going back,
The taste of the food was really bad also, maybe because no bread????

Coffee was ice cold!

Today, I went to McDonald's at 2101 Ross Clark Circle, Dothan, AL. I placed my order at 12:40 made it to the window and paid within a couple of minutes, got to the pickup window and the young man was clueless as to what I had ordered and sent me to the 2nd pickup window. No Problem! After waiting 25 minutes from time of placing the order, I called the location and requested my money back, no they would prepare my order and get it to me. I didn't get my order until 1:14. Then to top it off the fries were COLD!!

I go to the McDonald's at 1081 Ross Clark Cir. every morning M-F and I also get McDonald's for dinner at. I understand it's been hard to get good employees because of the covid outbreak but the service has been good until the last couple months. My orders are mixed up or completely wrong all together. When you order unsweetened tea, receive it in the unsweet tea cups but it's sweet. That's not good for my wife whom is diabetic. This morning we ordered 2 bacon, egg and cheese muffins. The person taking the order put it on the screen wrong. After it was corrected we pulled to the window. We were given 2 sausage biscuits. When given another bag it had 2 what was marked as bacon,egg and cheese mcmuffins we left. Get home and guess what ? 1 was an egg mcmuffin. I've had enough. Today was my last order from any McDonald's in this area. Too many other places to get food from.

Today my husband and I was in Montgomery decided to eat at McDonald’s, that was the worst food I think we had ever eaten!! He had a quarter pounder and i had a fish sandwich, the buns on both sandwiches where flattened so bad that the cheese was thicker than the buns!!!Definitely made us think twice about going back,The taste of the food was really bad also, maybe because no bread????