Zaxby's Chicken Fingers & Buffalo Wings

Ordered through the app. I ordered a 6 piece finger plate with double fries (instead of Cole slaw). Picked up the order in drive thru. Didn’t check the bag at the time. Got all the way home (20 mins away) to discover that they gave us a 4 piece finger plate with coleslaw. We also didn’t get the honey mustard dipping sauce OR the extra fry seasoning that was requested. Called and spoke to the manager, who was very unprofessional. Long story short, the issue was never rectified and I was charged more $ than what I received. Went through the app to request a refund to no avail there either. I never got a refund, apology, or any compensation for stealing my money and shorting us food :(

One you couldn’t hear what the guy was saying over the speaker and kept asking what we wanted. And second when we checked our food the fries didn’t have seasoning. I went and asked for fries with seasoning after spending $30 on food and they said “well I’ll put it in a cup”. I’d rather just be told we ran out of seasoning and just not have ordered fries and wasted money. Very frustrating and the food was horrible.

Atmosphere: 1

Food: 2

Service: 1

It's a fast food chicken place, and I believe they do it pretty well. Chicken is good, and I like the zaxbys sauce. Coleslaw was not very good, but they will let you switch it out, so I would recommend that. Other than that, great experience.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chicken Fingerz

Average fast food chicken fingers

Atmosphere: 3

Food: 4

Service: 3

Poor management decision..as The Manager took a catering order on the same register that her employee was using for customers standing in line… as the manager should have had the customer place the order online. We left.

Service: 1

This was a very nice visit!

Atmosphere: 5

Food: 5

Service: 5

Food is consistent from location to location.

Atmosphere: 5

Food: 5

Service: 5

Got my order wrong after I repeated it twice I don’t know why I keep giving them chances and they mess up every time it’s ridiculous

Atmosphere: 1

Food: 1

Service: 1

Pulled up at 1035am call the store and said door was lock

Atmosphere: 1

Food: 1

Service: 1

Paid $50 for our family meal and they wouldn't replace 2 chocolate bars.

The ice machine has been out at least three weeks now. Today the soap dispenser in the men's restroom doesn't work so that makes me wonder how male employees are washing their hands properly. And the door to the restroom is broken and won't close correctly. Come on Zaxbys the Enterprise store needs some attention please.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Parm Loaded Fries

I like Zaxby's overall ( The salads are pretty good)...My hard earned money will stay in my pocketbook from now on...Went to Zaxby's and received dried out French fries, burnt toast and the most horrible tasting boneless chicken nuggets drowned in sauce. Not very appetizing! I spent almost $15 on this food not even fit for consumption. THANKs Zaxby but I no longer require your food service. SMH!!!!

3 out of 4 of my kids wanted Zaxby yesterday around 5:30-6. I ordered and it was ready by the time I made it to the window. Now 3 out of 4 of my kids are projectile vomiting. I should've checked with how fast it came out, but just wanted to give a little friends advice. We'd rather wait 5-10 minutes to have completely cooked food. Thank you!

Nothing to brag about

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Fried Chicken

I have frequently spent my hard earned money at this restaurant but the last few times it just gets worse and worse far as quality of the product. And today is as bad as i’ve seen it yet. they gave me 3 chicken fingers that are honestly the size of a fork. I’m about tired of spending an average of 100$ a month here unless something changes soon.

Food: 1