The Depot Restaurant Catering and Venue

The kitchen is not consistent in putting out away

Laken was the best waitress I’ve ever had. She made the entire environment so better just by her attitude! Anytime you visit, ask for Laken and you’ll definitely have a 10/10 experience here!

Ate at The Depot tonight and while the food was alright, the service was terrible. Our waitress had a large party in addition to us. We were seated and the hostess grabbed our drinks and let us know it would be a bit before our server came by as she was getting the party settled. Our order was taken about 15 minutes later. We were patient as we both have worked in the restaurant industry. My husband ordered the AYCE Crab legs. Our food came out and when the server came back to check on us, my husband requested a refill on his crab. Nearly 45 minutes later the refill still had not arrived and we were ready to go. Our son had long since finished his dinner. The server walked by and asked him if he wanted a refill of crab. He stated he was ready to go and would just like to pay for what he actually received as they had an AYCE option and a pay by the pound option. A few minutes later, a woman who I presume to be a manager came by. She was serving the table next to us but did not give her name or introduce herself, she just walked up to the table and asked what the problem was. We explained that we had been sitting for an hour and a half at this point and we were ready to go. The manager(?) then proceeded to explain to us how the server had a party and they were a server short and down a kitchen guy and that means things take a while. I explained to her that it was obvious that the ordered refill was forgotten and we just we wanted to pay our bill and go. She argued that the server didn’t forget but had no answer as to why she asked my husband if he wanted more as he sat with his empty plate. The manager was rude and argumentative and took a situation that was mildly irritating and made it infuriating. She acted like she was doing us a favor by billing us for 2 pounds when actuality the crab consumed was roughly a pound to a pound and a half. The potatoes and sausage served with the boil looked they had been sitting out for about 2 weeks before being served. The approach of the manager was the ultimate issue as her tone and what she conveyed made it sound like we were putting them out even though we went out of our way to be understanding as we have been there. We usually spend weekends in Florala and made The Depot our regular Saturday night date spot but we will be very unlikely to return due to the hostility of the manager in a situation that could have been easily resolved and did not require her intervention.

Edit to add: Called to discuss as requested, left a message over a week ago and received no follow up. Just wanted to update in case anyone saw this review and thought someone from the Depot actually cared about the negative experience

Had a terrible experience and after leaving a review was asked to reach out to the owner to discuss. Called and left a message more than a week ago w/ no follow up. Found another date night spot

This was not our first visit but this time we arrived at a great time. Our server Catie was very personable, knowledgeable and attentive.We were also impressed with the size of the shrimp in our grilled shrimp meals.

Great waitress
Food was just ok

Went in got a pulled pork sandwich and fries and bacon chicken ranch sandwich and fries. Both bottom buns were so soggy like they had been dipped in water, we had to eat the inside of sandwiches with no bread. I asked for a new bun and waited 22 mins for the new bun the brought it when I was done with my meal. The home made fries were less then desirable we paid over 30$ for our meal, I will not be back. Jw

Some of the best Southern food i have had. The portions are great and the staff is topnotch.

My husband and I stopped in for lunch and it was delicious. One of the sides that was included with our meal was potato skin fries and they were wonderful. The rest of the meal was fantastic as well. Reasonably priced and great service.

Converted railway depot. Quaintly rustic atmosphere, friendly staff and great food.

Hayleigh Hudson is an amazing server!!!!!

The service was great. Our waitress hayleigh Hudson was amazing

Food was great! Hayleigh H. was our waitress, she was very attentive and gave us amazing service.

Great place to eat and the server Hayleigh Hudson was great.

The food is amazingly outstanding. The service from our waitress Amber was top tier! 10/10 recommend?