Dairy Queen Grill & Chill

Friendly employees.

Atmosphere: 5

Food: 5

Service: 5

Mediocre at best. “LaTreasure” , was soft spoken and seemed sweet, but not very in tune. When one of our burgers (the deluxe with mayo/no ketchup) came out with just meat, cheese, and mayo, I returned to the register to get it replaced with one with all the correct toppings. The cook showed the order to the “manager” who promptly grabbed it up and headed out front to tell me I had ordered it wrong. I showed her the receipt, and I wasn’t mad or even upset, just wanted the deluxe. She and the cook went back into the kitchen and she continued to “mouth” things about customers not knowing how to order. I didn’t respond to her and thanked her kindly when she returned with the correct burger.

As we were leaving, We spoke kind words to the cashier, who was playing on her phone. She stared at us blankly, even after my elderly mother told her thank you, and that her hamburger was delicious. My father suggested that something may be wrong with her or that she was “special”.

The hard truth?
None of the employees has enough sense, common courtesy, nor good manners to work with the public.

There’s a reason why this parking lot is empty at lunch time. There is a reason why the Chik-Fil-A next door had a line out the door and a line of cars wrapped around the building. We had gone there first but there was nowhere to sit because they were so full. Next time we will be more patient with Chik-Fil-A.

*on a side note, It’s 5 months past due to change your sign.

This was our last visit to The Gardendale Dairy Queen.

Atmosphere: 2

Food: 3

Service: 1

We always go through the drive up for a Blizard. Brailyn is at the window often times. She is always very pleasant and kind. She truly is an asset to you company.

Atmosphere: 5

Food: 5

Service: 5

Never again will i order a cake from this place! I placed the order online several days ago. I get there 10 minutes before the time and they look at me like I’m crazy. They didn’t have the order. I showed them the email receipt and they told me they don’t have access to the sheet cake orders but they can make it for me. I said how long? She told me about 15 minutes. What I was ordering was very generic so i said ok. I paid and sat in my car and waited. I walked back in around 3:15 and she said the order was in the cooler. I was already going to be late to my son’s party so i didn’t have time to argue at this point. I got the cake to my car and i refuse to serve this at all! It looks like Helen Keller decorated it! This is embarrassing and just down right appalling. I will be following up with a manager as i was told there wasn’t one on site! Do better! I’ll never be back! This was a total waste of $45

Very friendly staff and great food

Atmosphere: 5

Food: 5

Service: 5

Staff incredible, so kind, went above and beyond to help us. Stopped here for a quick bathroom break and snack on our travels

Atmosphere: 5

Food: 5

Service: 5

National Free Cone Day…… No Free Cones posted on door and drive thru…. No dipped cones, except chocolate.

My 68 year old gestational diabetic pregnant wife is emotional, Thanks for that. I will be sleeping on the couch with the cats.

I’m disheartened and defeated Dairy Queen. What have you become my sweetest friend?
Everyone I love goes away in the end.

REL

Atmosphere: 1

Food: 1

Service: 1

Will definitely go back

Food: 5

Service: 5

We ordered Coney dogs, which were delicious, btw! They put the most chili on them that I've ever seen! The French Fries were actually hot when we got them, The buns seemed stale, but all in all, one of the BEST DQs I have been to Nationwide!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Side of Fries, Dilly Bar

I come and get a blizzard often, I get the same flavor every single time. Every single time it tastes different. Their measurements and flavors are inconsistent and it feels like a waste of money when I order a blizzard and it has no pieces of what I asked for in it.

Atmosphere: 2

Food: 2

Service: 2

I think they may be under new Management and/or New Owners, maybe?? Our last few experiences have been wonderful. My little girl and I were talking about it today. It's not just the food and Ice cream which is much better than before. We are impressed with the customer service and friendliness which never existed until recently!! It has a very family oriented feel to it now which is what we like. My little girl and I definitely recommend going to this DQ for the food, atmosphere, and just overall experience ??!!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Banana Split, Chicken Fingers, Cheeseburger

When I walked into Dairy Queen today you have six workers in there and they always playing with each other I was the only one at the cashier put in my order and then another person came in behind me put in a order so tell me why did I get my order last only a Sunday and it take only one minute to fix mines and it took 8 minutes to fix heres but he got heres first something is not right with that because a different color

Atmosphere: 1

Food: 5

Service: 1

Great cheeseburger and great tasting peach blizzard.

Atmosphere: 5

Food: 5

Service: 5

We stopped in here on our way home back to Kentucky and the people were very kind and we were literally 20 minutes before they close they were super nice didn't rush us and everything was great with our order thank you again for everything!

Kid-friendliness: They were super kind and very helpful with my granddaughter and her cousin also when we got there I do believe there was locals and they just got finished having a kids baseball game I guess so more came in and was having last minute desserts so it was a really nice atmosphere and all of the work Associates were very nice and didn't rush any of us at all

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Banana Split, Oreo, Ice Cream Sandwich, French Fries, Onion Ring, Chicken Fingers, Cheeseburger, Ice Cream Cake

Beyond awesome be

Atmosphere: 5

Food: 5

Service: 5