I ordered a cheeseburger meal with 3 sundae’s & 1 blizzards online. Come to pick up my order and the manager tells me they only doing chicken and fish! So I asked to get a refund for my order & the manager states I have to go back online and get a refund. So I reach out to support online and tell them my problem 3/29. Finally get a refund from the store 4/9 with a statement stating the customer (me) order at the wrong store but the food was made, next time order at the right store!!! WRONG!!! If I stay in Gardendale I think Gardendale is the correct location.!! Well, good thing you can always send a review right!!! This location is horrible and the manager doesn’t seem to care, which make the employees act rude and disrespectful because the black lady with the short blonde hair is inconsiderate & slow with motion!
Atmosphere: 1
Food: 1
Service: 1
Sara Hildebrand
What food we got was good in the drive through but wasn't what we ordered.
Atmosphere: 4
Food: 5
Service: 4
Kalee
Rude and Unprofessional
Quin’Nisha Arnold
Went at 10:50 am. Waited five mins no one came to the speaker pulled around to the window no people but two cars in the parking
Atmosphere: 1
Food: 1
Service: 1
Jessica Carmichael
I'm sorry, but I will not. Your off work employee called my daughter who was there to purchase icecream expletives along with a group of coworkers after the Christmas parade with other people in the restaurant with children. Some family establishment.
Atmosphere: 1
Food: 3
Service: 1
Jimmy Welch
Can't eat inside they never have enough help to unlock the door so don't waste your time.
Atmosphere: 1
Food: 5
Service: 1
Kelly Ballam
Every time I go in it always takes too long to get my order which is usually just one milkshake. The cashier's are not usually by the register or even at the window when the food does come up. I went and got my own milkshake out of the window because the cashier was nowhere to be seen.
Atmosphere: 3
Food: 3
Service: 3
Evans Mcbride
Friendly staff and quick service. Great job.
Food: 5
Lance Chugg
Nice people! Tasty treats! They mixed the toppings for my large Blizzard to the bottom! Yay!
Atmosphere: 5
Food: 5
Service: 5
Rachel Davis
This location is the place to be!My experience was fantastic! The order taker was pleasant, customer service was outstanding, and food was delicious!!
I ordered a chicken sandwich combo with a slushy and the slushy was runny like water. So they replaced it with a milkshake that was also runny…Then the chicken sandwich was dry and the fries were soggy…Then when I called to complain the manager hung up the phone in my face… This was a very bad experience and I will never go back to eat…Bad customer service and bad food
Atmosphere: 1
Food: 1
Service: 1
Micah Williams
It wasn’t a good experience. Too many children playing around and not paying attention. I didn’t see a manager in sight. Horrible service!
Atmosphere: 1
Service: 1
Mandie Schenk
We stop in here for ice cream at least every week. The kids that are running the drive thru are super sweet and they work so hard.
Atmosphere: 5
Food: 5
Service: 5
Lois Ringo
For a limited time to have chocolate ice cream I was so excited ?
Food: 5
Service: 5
Loria Isom
In side is always closed therfore long wait at drive thru. . Asked for them to add a tomato to sandwiche twice, and it was still missing.
I ordered a cheeseburger meal with 3 sundae’s & 1 blizzards online. Come to pick up my order and the manager tells me they only doing chicken and fish! So I asked to get a refund for my order & the manager states I have to go back online and get a refund. So I reach out to support online and tell them my problem 3/29. Finally get a refund from the store 4/9 with a statement stating the customer (me) order at the wrong store but the food was made, next time order at the right store!!! WRONG!!! If I stay in Gardendale I think Gardendale is the correct location.!! Well, good thing you can always send a review right!!! This location is horrible and the manager doesn’t seem to care, which make the employees act rude and disrespectful because the black lady with the short blonde hair is inconsiderate & slow with motion!
Atmosphere: 1
Food: 1
Service: 1
What food we got was good in the drive through but wasn't what we ordered.
Atmosphere: 4
Food: 5
Service: 4
Rude and Unprofessional
Went at 10:50 am. Waited five mins no one came to the speaker pulled around to the window no people but two cars in the parking
Atmosphere: 1
Food: 1
Service: 1
I'm sorry, but I will not. Your off work employee called my daughter who was there to purchase icecream expletives along with a group of coworkers after the Christmas parade with other people in the restaurant with children. Some family establishment.
Atmosphere: 1
Food: 3
Service: 1
Can't eat inside they never have enough help to unlock the door so don't waste your time.
Atmosphere: 1
Food: 5
Service: 1
Every time I go in it always takes too long to get my order which is usually just one milkshake. The cashier's are not usually by the register or even at the window when the food does come up. I went and got my own milkshake out of the window because the cashier was nowhere to be seen.
Atmosphere: 3
Food: 3
Service: 3
Friendly staff and quick service. Great job.
Food: 5
Nice people! Tasty treats! They mixed the toppings for my large Blizzard to the bottom! Yay!
Atmosphere: 5
Food: 5
Service: 5
This location is the place to be!My experience was fantastic! The order taker was pleasant, customer service was outstanding, and food was delicious!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered a chicken sandwich combo with a slushy and the slushy was runny like water. So they replaced it with a milkshake that was also runny…Then the chicken sandwich was dry and the fries were soggy…Then when I called to complain the manager hung up the phone in my face… This was a very bad experience and I will never go back to eat…Bad customer service and bad food
Atmosphere: 1
Food: 1
Service: 1
It wasn’t a good experience. Too many children playing around and not paying attention. I didn’t see a manager in sight. Horrible service!
Atmosphere: 1
Service: 1
We stop in here for ice cream at least every week. The kids that are running the drive thru are super sweet and they work so hard.
Atmosphere: 5
Food: 5
Service: 5
For a limited time to have chocolate ice cream I was so excited ?
Food: 5
Service: 5
In side is always closed therfore long wait at drive thru. . Asked for them to add a tomato to sandwiche twice, and it was still missing.
Atmosphere: 5
Food: 4
Service: 4