Absolutely terrible service. the lady who took my order had the worst attitude. she would laugh when i ordered something and acted like what i ordered isn’t on the menu making me seem dumb. never told me to pull around, told me the total, NOTHING. went silent for 5 minutes while i sat there waiting for her to say something. then came back on and said “are you done….” as i had been done 5 minutes ago and had already said “that’s it.” once i finally pull around another girl is at the window laughing at me again like i'm dumb. handed me my food with a attitude and got pissed when i didn’t tip for their horrible customer service. i’ve never once had a good interaction with this dunkin. something is ALWAYS wrong and they get so mad when you say something. It seems everyone on here can say the say thing about the service. i will never go to this location again. find better employees.
Gaige Roberson
The manager on duty around noon on dec 6th was so rude. The owners should really reconsider who they let run the place. Will not be going back to such an unwary and unhappy place. You can tell she makes the lives of all the staff worse because they were all in a bad mood. But she was the worst.
Service: 1
Azya lewis
I walked in Dunkin and was served by this lady named germanda she was so sweet and professional but it was this other store manager who was very rude and loud yelling and cussing being very nasty on what looked like the headset to the drive thru she said she doesn’t wanna serve anybody and don’t have anything food
Atmosphere: 1
Food: 5
Service: 5
Austin Willis
Germanda greeted me with such a warm smile and friendly attitude that it truly brightened my day. Her positive energy made me feel welcome and set the tone for a great experience. Thank you for going above and beyond to make people feel valued!
Atmosphere: 5
Food: 5
Service: 5
Denisha Robertson
The girl who took my order was sweet in drive thru however the one I received my order from shouldn’t be in am early morning customer service position if she doesn’t want to smile and greet customers! Then this is the ONLY location that doesn’t have a warmer, I’ll continue to visit lakeshore location.
Atmosphere: 3
Food: 2
Service: 2
Sara M
This dunkin location is awesome! The service is great! Selena deserves some recognition for always putting a smile on my face and making my mornings better. Everyone is always kind and friendly, and my order is completed quickly.
Atmosphere: 5
Food: 4
Service: 5
aubrey speegle
Every time I go there's always something wrong, my drink isn't what I ordered, and this morning I ordered the bacon and everything bagel, my bacon had TREE PIECES in it??? And my bagle didn't have cream cheese even tho she asked if I wanted it and I said yes. Not to mention she made me repeat me order 4 times bc she didn't understand what I was asking. I wanted the white chocolate latte with whipped cream, everything bagle with cream cheese and a side of snackn bacon. I don't think it's that hard.
Marina Zolofra
My routine coffee stop.
Atmosphere: 5
Food: 5
Service: 5
Jessica Carmichael
Really Dunkin? Is it too overwhelming at 10:50am on Monday?
Atmosphere: 1
Food: 1
Service: 1
Davis Daniels
Totally average everything. Went to the drive thru. Ordered 2 donuts and a black coffee. So make me understand why the cashiers hands me a cumbersome piece of machinery with 5 different options to tip her. 10%, 15%, 20%, 50%, Custom %? Do you really pay your employees so little that you’re asking me for a tip on you handing me a donut? ——last visit to Dunkin
Came about an hour before close to no one answering the drive thru. No one at the window. The workers seemed to be sitting at a table and not answering anyone? You can't up your reviews by not serving customers.
Service: 1
Zack Green
20 minutes for a drink and 6 already made donuts. The staff plays around too much
Atmosphere: 1
Food: 1
Service: 1
Giselle Adame
as my first time coming here, i was dissatisfied and disappointed. drive through worker was rude, and looked like she had an attitude while serving my coffee.
Food: 3
Service: 1
Abbi Gargus
The staff is almost always exceptional. My order is always ready when I show up after ordering on the app and the drinks are made consistent and well every time. Lillie always gives top notch service and radiates joy and kindness in every interaction. It’s always a treat when I hear Lillie’s voice through the speaker. 5 star service consistently.
Atmosphere: 4
Food: 4
Service: 5
Laine Mapp
I absolutely love the staff at this Dunkin' location; they are amazing! And they always do such a good job on my drinks! (^-^)♡
Absolutely terrible service. the lady who took my order had the worst attitude. she would laugh when i ordered something and acted like what i ordered isn’t on the menu making me seem dumb. never told me to pull around, told me the total, NOTHING. went silent for 5 minutes while i sat there waiting for her to say something. then came back on and said “are you done….” as i had been done 5 minutes ago and had already said “that’s it.” once i finally pull around another girl is at the window laughing at me again like i'm dumb. handed me my food with a attitude and got pissed when i didn’t tip for their horrible customer service. i’ve never once had a good interaction with this dunkin. something is ALWAYS wrong and they get so mad when you say something. It seems everyone on here can say the say thing about the service. i will never go to this location again. find better employees.
The manager on duty around noon on dec 6th was so rude. The owners should really reconsider who they let run the place. Will not be going back to such an unwary and unhappy place. You can tell she makes the lives of all the staff worse because they were all in a bad mood. But she was the worst.
Service: 1
I walked in Dunkin and was served by this lady named germanda she was so sweet and professional but it was this other store manager who was very rude and loud yelling and cussing being very nasty on what looked like the headset to the drive thru she said she doesn’t wanna serve anybody and don’t have anything food
Atmosphere: 1
Food: 5
Service: 5
Germanda greeted me with such a warm smile and friendly attitude that it truly brightened my day. Her positive energy made me feel welcome and set the tone for a great experience. Thank you for going above and beyond to make people feel valued!
Atmosphere: 5
Food: 5
Service: 5
The girl who took my order was sweet in drive thru however the one I received my order from shouldn’t be in am early morning customer service position if she doesn’t want to smile and greet customers! Then this is the ONLY location that doesn’t have a warmer, I’ll continue to visit lakeshore location.
Atmosphere: 3
Food: 2
Service: 2
This dunkin location is awesome! The service is great! Selena deserves some recognition for always putting a smile on my face and making my mornings better. Everyone is always kind and friendly, and my order is completed quickly.
Atmosphere: 5
Food: 4
Service: 5
Every time I go there's always something wrong, my drink isn't what I ordered, and this morning I ordered the bacon and everything bagel, my bacon had TREE PIECES in it??? And my bagle didn't have cream cheese even tho she asked if I wanted it and I said yes. Not to mention she made me repeat me order 4 times bc she didn't understand what I was asking. I wanted the white chocolate latte with whipped cream, everything bagle with cream cheese and a side of snackn bacon. I don't think it's that hard.
My routine coffee stop.
Atmosphere: 5
Food: 5
Service: 5
Really Dunkin? Is it too overwhelming at 10:50am on Monday?
Atmosphere: 1
Food: 1
Service: 1
Totally average everything. Went to the drive thru. Ordered 2 donuts and a black coffee. So make me understand why the cashiers hands me a cumbersome piece of machinery with 5 different options to tip her. 10%, 15%, 20%, 50%, Custom %? Do you really pay your employees so little that you’re asking me for a tip on you handing me a donut? ——last visit to Dunkin
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Came about an hour before close to no one answering the drive thru. No one at the window. The workers seemed to be sitting at a table and not answering anyone? You can't up your reviews by not serving customers.
Service: 1
20 minutes for a drink and 6 already made donuts. The staff plays around too much
Atmosphere: 1
Food: 1
Service: 1
as my first time coming here, i was dissatisfied and disappointed. drive through worker was rude, and looked like she had an attitude while serving my coffee.
Food: 3
Service: 1
The staff is almost always exceptional. My order is always ready when I show up after ordering on the app and the drinks are made consistent and well every time. Lillie always gives top notch service and radiates joy and kindness in every interaction. It’s always a treat when I hear Lillie’s voice through the speaker. 5 star service consistently.
Atmosphere: 4
Food: 4
Service: 5
I absolutely love the staff at this Dunkin' location; they are amazing! And they always do such a good job on my drinks! (^-^)♡
Atmosphere: 5
Food: 5
Service: 5
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