Staff yells at dashers for going to the stalls to pick up a order instead of drive thru and it’s doesn’t say in the app where to go to pick up order
Kayla Estes
Everyone is very polite!
Atmosphere: 5
Food: 5
Service: 5
Brittain Mitchell
Man that was quick service. IF YOU ARE A PICKLE FAN OR A PICKLE LOVER THE PICKLE BURGER WITH THE PICKLE TATER TOTS AND THE PICKLE-RITA drink is to die for.
Atmosphere: 5
Food: 5
Service: 5
Latasha Walker
As you can see me and alot of others feel the same way about this location and management. They have horrible customer service , provide cold food and when you complain your wrong! If I'm paying my money I do not want cold food it's early in the morning my food shouldn't be cold. I asked the manager to remake my food he got a whole attitude and my food was still cold !!!!!! This is the worst location ever ! I dont understand why they are still in business when they do not care about customers and they do nt care about the food they provide to us. Then you complain to the sonic number and they apologize say will fix it and try and offer you a free item ! I do not want anything free !! I want you people to come from corporate and put management in charge that cares and has a team that cares !
Atmosphere: 1
Food: 1
Service: 1
Christina Hurst
Can't lie super good. I hope they keep thier oil clean cause its been fresh hot and great for my hubby. Wish more gluten free stuff so I could eat something.
Atmosphere: 5
Food: 5
Service: 5
Brandon McGaha
Ordered my food to be picked up 10 mins before I arrived and iI still had to wait 10 min. Also, I am missing about 1/3 of my order.
Atmosphere: 4
Food: 4
Service: 2
Jess Jenkins
The service here is absolute crap. Layla Buckner is my sister, it would not let her post photos of our food so, I am.
Atmosphere: 1
Food: 3
Service: 1
Layla Buckner
This is the third time I've been to this Sonic and my experience keeps getting worse. The people who work here should be fired and a whole new crew brought in. I'd hate to see it close because I do like the food. I pulled up at about 9:30p and pulled into stall 6. I pressed the button to order and it blinked a few times then went solid red and the speaker clicked and then the button and speaker turned off. Obviously someone answered. I hit the button 3 more times with the same thing occurring each time. As soon as the button went solid red I started asking if it was drive thru only and I get no response so, I pulled into stall 7 and pressed the button. I get the same thing. Button goes solid red and the speaker clicks but nobody ever says anything. Again, I do this about 3 times. While sitting in stall 7 I see a man, looks like he's in his late 30's to early 40's, walk from inside the store to the drive thru speaker. On his way back inside I stopped him to tell him that I believed there was a problem with the speaker in stall 6. He then informs me that only stalls 1-3 are open along with the drive thru because they are slow and it costs too much money to run the rest of the stalls when they are slow like this. I mentioned something about chaining off the stalls that were unavailable to let any other customers know they were closed. I pull around the building to stall 1 and wouldn't you know the screen is totally dark. There has been a car in stall 2 the entire time I've been there and now stall 3 is occupied as well. I wait for stall 2 to become available and move to stall 2. I place my order and am told it will be out to me shortly. No total. No order on the screen. Nothing. So, I hit the button again to ask for the total. The man answers and tells me the total he then proceeded to keep his headset on to listen to what we have to say in the car and to keep me from pressing the button again. By the time the food came out there were cars in stalls 4, 6, and 7. The vehicles in stalls 4, 6, and 7 have now gotton to order(I thought those stalls were closed).The kid (late teens early 20's), who brought the food out, takes it to stall 4 then bring it to me in stall 2 and tells me it will be just a minute for him to get my change. I take the food out of the bag its in and it looks so thrown around its unreal. When I look at the receipt on the bag I understand why the food was taken to stall 4 as it says the order was for stall 5 and there isn't a vehicle in stall 5.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chili Cheese Tots, Crispy Chicken Tenders
jedijackluther
Do not go there. Horrible customer service. Their screens went down as our card was processing and they refused to give us our food. Refused to give the district manager number. Finally offered our food cold and wouldn’t remake it. We were there almost an hour and paid 27 dollars for no food.
Will never go back there again.
Bunch of young people with no customer service skills.
More worries about the food being taken out of their paycheck than taking care of the customer.
Atmosphere: 1
Food: 1
Service: 1
Lee Emond
This location is awful. The employees are terrible and couldn't careless. I won't ever be back after ANOTHER issue today. Take your money somewhere with some service.
Its just a fast food drive up. Only complaint is sugar on onion rings instead of salt, and no strawberries in stawberry cheesecake shake.
Atmosphere: 3
Food: 4
Service: 5
Charnita Williams
I love to take my kids for slushies. It's frustrating however because the last few times we went, our order was messed up several times. And on a few occasions whoever is at the window, or brings it to the car can never tell us which drink is which. So then it's always a tasting and guessing game.
Atmosphere: 4
Food: 4
Service: 3
adilynn brewer
I love sonic i really do but everytime its a terrible experience. i was double charged for somthing and they lied to me and said i wasn’t, even when i showed them i was double charged, the staff really isn’t the nicest or welcoming, and their lack of knowledge and customer service with the app is disappointing. everytime i go im disappointed more. the drinks are never made to the actual sonic standered, and the sweet treats are not made fully right.
Staff yells at dashers for going to the stalls to pick up a order instead of drive thru and it’s doesn’t say in the app where to go to pick up order
Everyone is very polite!
Atmosphere: 5
Food: 5
Service: 5
Man that was quick service.
IF YOU ARE A PICKLE FAN OR A PICKLE LOVER THE PICKLE BURGER WITH THE PICKLE TATER TOTS AND THE PICKLE-RITA drink is to die for.
Atmosphere: 5
Food: 5
Service: 5
As you can see me and alot of others feel the same way about this location and management. They have horrible customer service , provide cold food and when you complain your wrong! If I'm paying my money I do not want cold food it's early in the morning my food shouldn't be cold. I asked the manager to remake my food he got a whole attitude and my food was still cold !!!!!! This is the worst location ever ! I dont understand why they are still in business when they do not care about customers and they do nt care about the food they provide to us. Then you complain to the sonic number and they apologize say will fix it and try and offer you a free item ! I do not want anything free !! I want you people to come from corporate and put management in charge that cares and has a team that cares !
Atmosphere: 1
Food: 1
Service: 1
Can't lie super good. I hope they keep thier oil clean cause its been fresh hot and great for my hubby. Wish more gluten free stuff so I could eat something.
Atmosphere: 5
Food: 5
Service: 5
Ordered my food to be picked up 10 mins before I arrived and iI still had to wait 10 min. Also, I am missing about 1/3 of my order.
Atmosphere: 4
Food: 4
Service: 2
The service here is absolute crap. Layla Buckner is my sister, it would not let her post photos of our food so, I am.
Atmosphere: 1
Food: 3
Service: 1
This is the third time I've been to this Sonic and my experience keeps getting worse. The people who work here should be fired and a whole new crew brought in. I'd hate to see it close because I do like the food. I pulled up at about 9:30p and pulled into stall 6. I pressed the button to order and it blinked a few times then went solid red and the speaker clicked and then the button and speaker turned off. Obviously someone answered. I hit the button 3 more times with the same thing occurring each time. As soon as the button went solid red I started asking if it was drive thru only and I get no response so, I pulled into stall 7 and pressed the button. I get the same thing. Button goes solid red and the speaker clicks but nobody ever says anything. Again, I do this about 3 times. While sitting in stall 7 I see a man, looks like he's in his late 30's to early 40's, walk from inside the store to the drive thru speaker. On his way back inside I stopped him to tell him that I believed there was a problem with the speaker in stall 6. He then informs me that only stalls 1-3 are open along with the drive thru because they are slow and it costs too much money to run the rest of the stalls when they are slow like this. I mentioned something about chaining off the stalls that were unavailable to let any other customers know they were closed. I pull around the building to stall 1 and wouldn't you know the screen is totally dark. There has been a car in stall 2 the entire time I've been there and now stall 3 is occupied as well. I wait for stall 2 to become available and move to stall 2. I place my order and am told it will be out to me shortly. No total. No order on the screen. Nothing. So, I hit the button again to ask for the total. The man answers and tells me the total he then proceeded to keep his headset on to listen to what we have to say in the car and to keep me from pressing the button again. By the time the food came out there were cars in stalls 4, 6, and 7. The vehicles in stalls 4, 6, and 7 have now gotton to order(I thought those stalls were closed).The kid (late teens early 20's), who brought the food out, takes it to stall 4 then bring it to me in stall 2 and tells me it will be just a minute for him to get my change. I take the food out of the bag its in and it looks so thrown around its unreal. When I look at the receipt on the bag I understand why the food was taken to stall 4 as it says the order was for stall 5 and there isn't a vehicle in stall 5.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Chili Cheese Tots, Crispy Chicken Tenders
Do not go there. Horrible customer service. Their screens went down as our card was processing and they refused to give us our food. Refused to give the district manager number. Finally offered our food cold and wouldn’t remake it. We were there almost an hour and paid 27 dollars for no food.
Will never go back there again.
Bunch of young people with no customer service skills.
More worries about the food being taken out of their paycheck than taking care of the customer.
Atmosphere: 1
Food: 1
Service: 1
This location is awful. The employees are terrible and couldn't careless. I won't ever be back after ANOTHER issue today. Take your money somewhere with some service.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Its just a fast food drive up.
Only complaint is sugar on onion rings instead of salt, and no strawberries in stawberry cheesecake shake.
Atmosphere: 3
Food: 4
Service: 5
I love to take my kids for slushies. It's frustrating however because the last few times we went, our order was messed up several times. And on a few occasions whoever is at the window, or brings it to the car can never tell us which drink is which. So then it's always a tasting and guessing game.
Atmosphere: 4
Food: 4
Service: 3
I love sonic i really do but everytime its a terrible experience. i was double charged for somthing and they lied to me and said i wasn’t, even when i showed them i was double charged, the staff really isn’t the nicest or welcoming, and their lack of knowledge and customer service with the app is disappointing. everytime i go im disappointed more. the drinks are never made to the actual sonic standered, and the sweet treats are not made fully right.
Great onion rings!!!
Atmosphere: 5
Food: 5
Service: 5
Good service nice prices.
Atmosphere: 5
Food: 5
Service: 5
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