I was in town visiting my Dad for Thanksgiving. Thanksgiving morning my brother and I decided to get breakfast and was happy that the restaurant was opened. Unfortunately, the two employees working wasn't too excited about it. Customer service was rude. I've eaten there often when visiting and had never experienced any issues. I ordered an extra side of bacon. The bacon was cold and had cheese residue on it. Seemingly, like leftover food. Quite disgusting.
Sunshine Lang
They didn't have half the dishes on the menu. Girl at the register was very rude.
Atmosphere: 2
Food: 3
Service: 2
Matt Harless
This location is a joke. Something’s always wrong with the order or it’s out of stock. Always closes 20-30 mins early, even with 5+ cars waiting in line. Drive thru cashier couldn’t be nice if they were paid for it. Eat at Jack’s…nope.
Service: 1
Steve Buchanan
I have four chicken fingers. two of them was so thin I could read the newspaper through them.
Atmosphere: 4
Food: 1
Service: 4
Jean Greenwood
Window attendant need an attitude adjustment. I ordered a Med Caramel Ice Coffee which tasted like water! I tasted no coffee and only one sip of caramel!! The vanilla milkshake seemed to be ok! This Jack’s and the one in Moundville are often out of menu items and frequently get the order incorrect!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bacon Egg & Cheese Biscuit
David Allen
Always out of something.
Atmosphere: 4
Food: 5
Service: 3
kevin joyce
Horrible was given an coupon for a bad experience from another restaurant. They told me I couldn't use it here. Manager was rude and condending. When inask for hills Manager he said he could not give it to me
Ordered a chicken biscuit to go. It was hot and tasty.
Atmosphere: 3
Food: 5
Service: 4
Sandra Robinson
My family and I go to a lot of different Jack's. They are all pretty consistent. Management could see about changing the lettuce in the chicken salad because it gets so wet/ wilted before you can eat it. And I didn't get croutons with mine. Is that gonna be all the time?
Great experience, service was awesome food was good and ice cream was yummy!!
Atmosphere: 5
Food: 5
Service: 5
Guy Phelps
Ordered chopped steak dinner. Out of mashed potatoes?? Come on now. Someone not doing good job ordering there stock. Now I see why they don't have a higher rating. I travel driving a charter bus and eat all over the south east. Most Jack's are 5 star. Can't give them that on this Jack's. Got fries instead and just not the same. Meat and gravy were a 5 star. Out of sweet tea out front, but did have some behind counter. ?
Atmosphere: 4
Food: 3
Service: 5
Jonathon Stokes
Entirely great staff manager is awesome!! Stopped by for lunch best service I’ve had at a jacks
Atmosphere: 5
Food: 5
Service: 5
Ari
This place is so unprofessional. I have called about 4 times in order to resolve an issue with an order. NOT only have they not answered, but they've straight hung up on me as well. This place has taken nearly 10 dollars of my grandmother's money, and didn't give her the meal. Not only that, but just to not answer your phone in general is unprofessional, every other Jacks I called to get to this one, has answered the phone. Yet this one seems to have issues with that.
Atmosphere: 1
Food: 1
Service: 1
Britney Grice
Because I had pulled up with my grandad and order two cookie & cream Large and two apple pies and they did not give us the other cookies and cream ice cream
I was in town visiting my Dad for Thanksgiving. Thanksgiving morning my brother and I decided to get breakfast and was happy that the restaurant was opened. Unfortunately, the two employees working wasn't too excited about it. Customer service was rude. I've eaten there often when visiting and had never experienced any issues. I ordered an extra side of bacon. The bacon was cold and had cheese residue on it. Seemingly, like leftover food. Quite disgusting.
They didn't have half the dishes on the menu. Girl at the register was very rude.
Atmosphere: 2
Food: 3
Service: 2
This location is a joke. Something’s always wrong with the order or it’s out of stock. Always closes 20-30 mins early, even with 5+ cars waiting in line. Drive thru cashier couldn’t be nice if they were paid for it. Eat at Jack’s…nope.
Service: 1
I have four chicken fingers. two of them was so thin I could read the newspaper through them.
Atmosphere: 4
Food: 1
Service: 4
Window attendant need an attitude adjustment.
I ordered a Med Caramel Ice Coffee which tasted like water! I tasted no coffee and only one sip of caramel!!
The vanilla milkshake seemed to be ok!
This Jack’s and the one in Moundville are often out of menu items and frequently get the order incorrect!!
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Bacon Egg & Cheese Biscuit
Always out of something.
Atmosphere: 4
Food: 5
Service: 3
Horrible was given an coupon for a bad experience from another restaurant. They told me I couldn't use it here. Manager was rude and condending. When inask for hills Manager he said he could not give it to me
Biscuits,gravy,eggs , and bacon was all excellent
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Deluxe, Biscuits & Gravy
Ordered a chicken biscuit to go. It was hot and tasty.
Atmosphere: 3
Food: 5
Service: 4
My family and I go to a lot of different Jack's. They are all pretty consistent. Management could see about changing the lettuce in the chicken salad because it gets so wet/ wilted before you can eat it. And I didn't get croutons with mine. Is that gonna be all the time?
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great experience, service was awesome food was good and ice cream was yummy!!
Atmosphere: 5
Food: 5
Service: 5
Ordered chopped steak dinner. Out of mashed potatoes?? Come on now. Someone not doing good job ordering there stock. Now I see why they don't have a higher rating. I travel driving a charter bus and eat all over the south east. Most Jack's are 5 star. Can't give them that on this Jack's.
Got fries instead and just not the same. Meat and gravy were a 5 star.
Out of sweet tea out front, but did have some behind counter. ?
Atmosphere: 4
Food: 3
Service: 5
Entirely great staff manager is awesome!! Stopped by for lunch best service I’ve had at a jacks
Atmosphere: 5
Food: 5
Service: 5
This place is so unprofessional. I have called about 4 times in order to resolve an issue with an order. NOT only have they not answered, but they've straight hung up on me as well. This place has taken nearly 10 dollars of my grandmother's money, and didn't give her the meal. Not only that, but just to not answer your phone in general is unprofessional, every other Jacks I called to get to this one, has answered the phone. Yet this one seems to have issues with that.
Atmosphere: 1
Food: 1
Service: 1
Because I had pulled up with my grandad and order two cookie & cream Large and two apple pies and they did not give us the other cookies and cream ice cream
Food: 3
Service: 1
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