This place has a couple really good workers and the pizza is pretty good. Yet the woman who is the “store manager” needs to learn customer service skills. Beyond rude. Won’t be going back ever again because of that reason.
Atmosphere: 1
Food: 4
Service: 1
Ronnie Presley
Ordered online and the first order was delivered. It was supposed to be a meat lovers half and the other half different. The meat lovers first order was mostly cheese with black olives and very little meat. Couldn’t hardly find meat on it.
We called them and told them about it! So they made another pizza. Half meat lovers again which was filled with meat that you can actually see on it. We made the order online and had double bacon added online but no double bacon. I could taste a hint of bacon a little but it was definitely not double.
For $45 including delivery charge plus an $8 tip at the door you’d think they could get it right. Especially since it was online !!! They pizza is way too expensive!
We also ordered cinnamon bread with chocolate sauce which was running out of the corner of the box an all over my shirt.
I’ve decided that I will continue to do reviews because some of these workers/delivery people just don’t care about quality or service it seems.
Next time I’m eating a frozen pizza from Walmart at a fraction of the price
Atmosphere: 1
Food: 1
Service: 1
clarence cooper
Placed a to go order. Ended up getting it delivered and they were especially accommodating. Couple of supremes that were amazing. Perfect thin crust and plenty of toppings. Just a little trip over the bridge. Will definitely be back of tasty pizza at a Nice price.
Atmosphere: 5
Food: 5
Service: 5
kathryn fraizer
The staff was AMAZING!! So helpful and nice. Very friendly and great pizza, definitely coming back next year!
Atmosphere: 5
Food: 5
Service: 5
faith
I ordered pizza and wings from here and i gotta say theyre really delicious!!! I would even go as far to say its better than dominos and/or pizza hut. this place is lowkey goated. Also the workers are super nice and they have great customer service.
Atmosphere: 5
Food: 5
Service: 5
secret meow
Got dinner there not too long ago before leaving Gulf Shores, 10/10 pizza, friendly employees, and a comforting atmosphere!
Atmosphere: 5
Food: 5
Service: 5
Kylie D
The girls at the front are so sweet and welcoming, everyone in the back was working hard and very efficiently. Pizza was great and had a 10/10 cheese pull.
Atmosphere: 5
Food: 5
Service: 5
ss ss
pretty good pizza workers are cool
Atmosphere: 3
Food: 5
Service: 5
kylee yes
absolutely amazing food! everyone is there was so kind to me, i will definitely be coming back!
I don't know about y'all but the staff are really friendly, service is always good. The management tries really hard to give the best experience to all customers.
Michael Hussey
Best pizza and great staff
Atmosphere: 5
Food: 5
Service: 5
Riley McCann
Hung up phone repeatedly on concerned customer asking for a refund for food that was not delivered but ordered.
Service: 1
anthony terenzi
I rarely leave bad reviews, but my experience with this Marco’s Pizza location was unacceptable. I placed an order that included breadsticks, but they were never delivered. When I called to get the issue resolved, they repeatedly hung up on me and offered no solution or compensation.
Not only was the order incomplete, but the customer service was completely unprofessional and dismissive. I’ve always believed mistakes can happen, but the way this location handled it shows a complete lack of care for their customers.
Very disappointed and won’t be ordering from here again.
Service: 1
Brennan LaRocca
Horrible. This place is ran by a completely incompetent crew. They did not send us half our order, and flat out refused to help us. We were hung up on 6 times. They made us dig out our receipt from the trash to only tell us they couldn’t help us. Incredibly mediocre food, with an even worse customer service experience. Avoid at all costs, frozen pizza wouldn’t let you down like this scam of a pizza place.
This place has a couple really good workers and the pizza is pretty good. Yet the woman who is the “store manager” needs to learn customer service skills. Beyond rude. Won’t be going back ever again because of that reason.
Atmosphere: 1
Food: 4
Service: 1
Ordered online and the first order was delivered. It was supposed to be a meat lovers half and the other half different.
The meat lovers first order was mostly cheese with black olives and very little meat. Couldn’t hardly find meat on it.
We called them and told them about it!
So they made another pizza. Half meat lovers again which was filled with meat that you can actually see on it.
We made the order online and had double bacon added online but no double bacon.
I could taste a hint of bacon a little but it was definitely not double.
For $45 including delivery charge plus an $8 tip at the door you’d think they could get it right.
Especially since it was online !!!
They pizza is way too expensive!
We also ordered cinnamon bread with chocolate sauce which was running out of the corner of the box an all over my shirt.
I’ve decided that I will continue to do reviews because some of these workers/delivery people just don’t care about quality or service it seems.
Next time I’m eating a frozen pizza from Walmart at a fraction of the price
Atmosphere: 1
Food: 1
Service: 1
Placed a to go order. Ended up getting it delivered and they were especially accommodating. Couple of supremes that were amazing. Perfect thin crust and plenty of toppings. Just a little trip over the bridge. Will definitely be back of tasty pizza at a Nice price.
Atmosphere: 5
Food: 5
Service: 5
The staff was AMAZING!! So helpful and nice. Very friendly and great pizza, definitely coming back next year!
Atmosphere: 5
Food: 5
Service: 5
I ordered pizza and wings from here and i gotta say theyre really delicious!!! I would even go as far to say its better than dominos and/or pizza hut. this place is lowkey goated.
Also the workers are super nice and they have great customer service.
Atmosphere: 5
Food: 5
Service: 5
Got dinner there not too long ago before leaving Gulf Shores, 10/10 pizza, friendly employees, and a comforting atmosphere!
Atmosphere: 5
Food: 5
Service: 5
The girls at the front are so sweet and welcoming, everyone in the back was working hard and very efficiently. Pizza was great and had a 10/10 cheese pull.
Atmosphere: 5
Food: 5
Service: 5
pretty good pizza workers are cool
Atmosphere: 3
Food: 5
Service: 5
absolutely amazing food! everyone is there was so kind to me, i will definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
This place is sooo great!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I don't know about y'all but the staff are really friendly, service is always good. The management tries really hard to give the best experience to all customers.
Best pizza and great staff
Atmosphere: 5
Food: 5
Service: 5
Hung up phone repeatedly on concerned customer asking for a refund for food that was not delivered but ordered.
Service: 1
I rarely leave bad reviews, but my experience with this Marco’s Pizza location was unacceptable. I placed an order that included breadsticks, but they were never delivered. When I called to get the issue resolved, they repeatedly hung up on me and offered no solution or compensation.
Not only was the order incomplete, but the customer service was completely unprofessional and dismissive. I’ve always believed mistakes can happen, but the way this location handled it shows a complete lack of care for their customers.
Very disappointed and won’t be ordering from here again.
Service: 1
Horrible. This place is ran by a completely incompetent crew. They did not send us half our order, and flat out refused to help us. We were hung up on 6 times. They made us dig out our receipt from the trash to only tell us they couldn’t help us. Incredibly mediocre food, with an even worse customer service experience. Avoid at all costs, frozen pizza wouldn’t let you down like this scam of a pizza place.
Atmosphere: 1
Food: 1
Service: 1
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