Papa John's Pizza

Should be able to give zero stars. Order was thirty minutes late so I called. Manager was rude and never apologized. She told me the pizza would get there when it gets there. I told her I wanted to cancel the order so she said immediately I’d get it back in 2-7 business days. No confirmation number, nothing. Worst experience we’ve had with any Papa John’s pizza.

Atmosphere: 1

Food: 1

Service: 1

The pizza crust tasted old and very few toppings .

Sonya was are delivery driver. She was so seeet and so amazing!

Service: 5

Always have had great food from here. For those complaining about delivery wait times, especially in the the summer months, this is one of the absolute busiest stores in the area, if not the country, I believe, not to mention that it is a beach area location. This store delivers across both Orange Beach and Gulf Shores, both of which include a good chunk of coastline. Speaking as someone who lives in the area, trying to drive anywhere in the summer vs the 'off season' is like night and day and I can totally see that affecting delivery times.

Parking: Shares a parking lot with Coco Island Furniture store

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cheese Pizza

Rude service

Atmosphere: 1

Food: 3

Service: 1

BELIEVE THE REVIEWS!!!
I had to file fraud on this restaurant!!!
BEWARE BEWARE BEWARE BEWARE
This location is the worst papa John’s I’ve ever seen. They gave my order to a door dasher to deliver who stole my pizza and never delivered it. I called the store and the manager claimed to be remaking it and sending it out with their delivery driver because the dasher went straight home and their location never moved to my location. After waiting an additional hour, I called the restaurant 55 times and they refused to answer the phone until I called from a different phone. They then told me they canceled my order because “itwas taking too long” but never notified me. They still have not refunded and that was six days ago. I will have to call my bank later snd file a fraud .
Avoid this location AT ALL COSTS!!!!!!
**update:
It’s now 8/1 and still no refund.
This location is scammy!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Placed an online order at 8pm original estimated delivery time was about an hour no big deal now as of the time of writing this it has been over 2 hours with the estimated delivery time being 11:24pm paid over 50$ and tip for (I'm sure cold by now) pizza, they also use doordash to deliver and i was told by doordash customer support that they had lumped my order in with a group delivery and that was why it has been taking so long, Save your time and just order carryout NOT delivery

Slow but worth the wait

Atmosphere: 3

Food: 5

Service: 4

Super great service. They work super hard here to push out orders. I've had them tell me 30 minutes and it takes 15! Excellent work.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Cheese Pizza

Awesome food,very fresh

Atmosphere: 5

Food: 5

Service: 5

Please believe the bad reviews. We ordered at 7pm for 8:30pm delivery. We called when the tracker showed the delivery time extending past 9:30pm. The manager was very rude, but the driver quickly left with our order. I tracked the driver to our house and saw him drive past it. The order was never delivered.

By far the worst customer service. The app stated 1 hour for delivery. Called the store to add some additional items and was told a 4 hour wait and then hung up on. Tried calling to cancel the order(at their request) and what do ya know, hung up on, again and again and again. Rude is an understatement.

Service: 1

App said 1 hour delivery and after it wasn’t delivered I called to check on order and staff told me 4 hours then hung up on me, I tried calling several times to cancel order but just kept hanging up! Very unprofessional!

Service: 1

Where do I start maybe run this locatair in my pizza the dough was uncooked they had to remake the order 3 times they employees are racism to people of color and non English speaking customers. I quote an employee said it would not be so bad with customer service if the customers spoke English. SMH

I’ve had to cancel my order 3 different times within a the past week and a half because the wait time was over 3.5 hours. The app is terrible as it does not give you accurate information about delivery. This location has gone down hill over the past couple years and it only seems to be getting worse. I actually had to cancel again tonight because my order was going to take over 4 hour while the app said approx. an hour. Sat on hold for about 25-30 min before anyone would actually pick up the phone. Terribly run location. Corporate needs to do a major overhaul at the Orange Beach location!!

Atmosphere: 1

Food: 3

Service: 1