Pizza Hut
1819 11th Ave, Haleyville
(205) 486-2800
Recent Reviews
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Waitress was a sweetheart
Atmosphere: 5
Food: 5
Service: 5
Wonderful place to eat! Food and staff are top notch! Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
My family and I decided after a night of Friday night football that we would stop by Pizza Hut and grab dinner to go since we don’t have one anymore. The whole experience was amazing from the customer service to the food. We didn’t wait long at all and the lady handling the front was amazing. We will definitely return when we are in the area. Ms. Frances showed customer service that I haven’t saw in a very long time!!!!!
Atmosphere: 5
Food: 5
Service: 5
Picked up pizza at Haleyville best pizza we've had.
Atmosphere: 4
Food: 5
Service: 4
Great people what. Can. I say.
Kids favor place
Atmosphere: 5
Food: 5
Service: 5
Service, food and staff are great!
Atmosphere: 5
Food: 5
Service: 5
Our waitress was great.
Atmosphere: 5
Food: 5
Service: 5
Bought some pizza, cheese sticks, and a few other things everything was fresh and hot the cashier up front was super nice. Overall great experience. I love pizza hut 🍕
Great customer service and food
I don’t usually write reviews—this is actually my first one—but this experience was so bad that I felt it needed to be shared. I came in exhausted and just needed something quick to grab for dinner, but what I got was anything but convenient or enjoyable.
When I placed my order online, I thought I might have made a mistake because it wasn’t showing up on my end. I decided to just pay for another one, but something told me to ask the staff to double-check their system first. Unfortunately they never got around to it because they realized they messed up my order again.
While I was waiting, I overheard the staff complaining about a customer who had just picked up a large order. They criticized her for not calling 24 hours in advance, even though they were the ones who accepted the order. Then, when my pizza was ready, they started making rude remarks about how I ordered it. The negativity and lack of professionalism were shocking.
To make matters worse, when they finally made my pizza correctly, it was terrible. The crust was so hard that I couldn’t even eat it. Spending money on something inedible is beyond frustrating, especially when you’re tired and just want a quick meal.
This experience was an absolute letdown. I hope management takes action to address the staff’s behavior and the poor food quality because this level of service is unacceptable.
Restaurantji Recommends
Was not May people there during our time there . Very friendly staff made sure we had everything we needed
Always great service and food
They were fast.
Food was great and made to order fresh however apparently the girl at the front desk charged us wrong and a guy actually came to our table to see what all we ordered and to tell us before we left we needed to come pay an additional 10.00 for something.. very unprofessional and made us feel like they were correcting our mistake not theirs
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Cheese Sticks, Cinnamon Sticks, Meat Lover's Pizza
Foods good but not good enough to get again after I just paid over $40 for them to just not bring all of my food and then not give that or a refund back when I try to get what I paid for.
Service: 1
Let’s be honest you can’t out pizza the hut. I also had a very good customer service experience. Guy and Frances Millen took very good care of me and provided the best service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza, Pepperoni Pizza, Buffalo Chicken Pizza, Traditional Wings
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