Over the past 2 months i have seen a big difference with the staff and managment. Food is on point hot and freash. I have seen where a order was messed up and the staff fixed it right away with out running to the manager. It is 10 times better than it was a year ago.
Atmosphere: 5
Food: 5
Service: 5
Larry Hayes
The shakes are on point. The new managment are awesome.
Atmosphere: 5
Food: 5
Service: 5
Racheal Craig
Had a issue with my delivery from DD and Paula was quick to reach out and resolve our issues. Very friendly and willing to assist. Thankful for awesome customer service.
Robert Hudson
The manager Paula is a very nice person.
John Roethlisberger
Paula the manger is top notch. Friendly and got us our food fast.
Lauren Hobson
Paula was extremely helpful and accommodating! Called in a large order and it was correct, fresh and hot.
Michael Hudson
The lady that took my order was so helpful and kind she said she the new manager
Carolyn Brewer
Since I seen there was a change in management and staff everything has been so much better and I bring my grandchildren there every weekend. The one new manager treats my grandkids like her kids and shows them they matter too. We will be going back more often now.
Atmosphere: 5
Food: 5
Service: 5
Heather
Our food was lackluster at best. I had a mushroom n swiss burger. My patty was so dry and hard. It had a gob of mushroom sauce in the center of the bun it's usually spread out evenly and had a long black hair in it. My bun was cold and soggy.
My husband had the bag with 2 chicken wraps. The chicken was hard and cold.
My son had a kids meal with old hard tenders that looked like giblets. All of our fries were cold and soggy
My husband and child have both been sick to there stomach after eating from this location.
The tables and restrooms were absolutely the filthiest I've ever been in. The lobby floor has something that looks like it's growing out of the grout.
The small blonde at the window is never friendly and gives mean looks when you ask her a question. The extra large size manager is always hateful if you address a complaint with her. Every time we have tried she has said this is her store McDonalds is right down the road
Atmosphere: 1
Food: 1
Service: 1
Joy Smith
If I could give less than 1 star, I sure would! I grew up with Hardee's being right around the corner from my Aunt's house, who was a manger. Us kids used to visit there frequently. I have to say my Aunt set the bar pretty high of what to expect from fast food. I am not one to complain about small things. I have been sitting on this issue for a week, waiting for a response from the store manager. She was supposed to call me to speak about this situation. I am going to take a wild stab at it and say she did not want to deal with my complaint! So I will just make it public! I was traveling for work and to see family and friends. I stopped at the Hardee's in Hamilton, Al. When I walked in, all I heard was loud rap music coming from somewhere in the back. I brushed it off. I ordered my food, which was a mushroom swiss combo. I went to eat my lunch and my first bite, I noticed my burger was raw!!! I immediately took it back to the counter, and was very discreet and polite not to make a scene and to keep it low key. All of a sudden, as I was waiting on my new burger, the entire staff was looking at me and talking about me and giving me dirty looks! Really? What did I DO WRONG?!?!? I then got my next burger and it looked like just gravy on my burger and very tiny piece of mushroom in it. Not too mention the burger was now extremely well done and it was hard as a rock! I asked for a side of the mushroom gravy to put on my burger myself. As you can imagine, by this time my fries were ice cold!!! You thought I was asking for the whole restaurant! I did not have the guts to have my sandwich sent back again. Hard to tell what they would have done to it! Nope! Not doing that either. I then asked to speak to the manager, and when she came to the counter, she had ALOT of attitude and very rude as if I was interrupting her day! (While I was waiting at the counter for the manager you could see how nasty, dirty, and unsanitary the other areas behind the counter were). There was yet another staff member with her, a younger girl, who was looking at me very snotty. When I sat back down to eat my lunch, my stomach was churning and my anxiety was in high gear. I was being stared at, laughed at. I was so uncomfortable that I ended up not eating the food and knowing I was not going to get anywhere with the manager, I just left. I decided to take this higher. I spoke with someone, it was either their call center or corporate office, I am not sure but they apologized to me a few times and told me they would reach out the store manager and have her call me to resolve this issue.....NEVER GOT A CALL BACK!!! If we want a clean decent meal, DO NOT GO HERE!!!! I am so disgusted! OSHA NEEDS TO STEP IN AND TAKE A LOOK ON A SURPRISE VISIT!!!!! THIS PLACE SHOULD BE SHUT DOWN AFTER EVERYTHING I SAW!!!!!
Come see us at Hardee's Hamilton for fast, friendly service and the BEST burgers and chicken tenders in town! We bake our hot, fresh, made from scratch biscuits every 15 minutes, and we now serve breakfast till noon!
Vegetarian options: Put any of our sandwiches on a lettuce wrap!
Dietary restrictions: We offer low carb options! Ask your cashier for details!
Kid-friendliness: We offer an open concept, kid friendly lobby and a clean high chair for your babies!
Wheelchair accessibility: Handicap parking up front with a new sidewalk and ramp for easy access! ♿
I brought my 6 yr old daughter to Hamilton Hardee’s n purchased chicken tenders. N the very same evening I’m rushing her to the ER cause she was violently sick n she was diagnosed with FOOD POISONING from their old dirty food .. she was extremely sick for days!!! N I’m seriously about to sue the nasty place !!! So everybody DO NOT EAT AT HAMILTON HARDEE’S THEY ARE TRYING TO KILL US ALL THAT PLACE IS DISGUSTING!!!! N I’m one Bert unhappy mama!!! I don’t recommend a single dish from that place!!!
Atmosphere: 1
Food: 1
Service: 1
Maddy Rayburn
Yall don’t eat here I found a smashed cock roach in my chicken sandwich
Sierra Miley
Highly do not recommend Went to visit family and stopped here for a quick bite but waited forever for our food and when we got it it was cold and the fries were old probably the same ones from that morning. There was trash everywhere. The floors and tables were disgusting. Very bad mannered employees.
Victoria Queen
Horrible staff Bad attitudes The food was at least a day old would not recommend anyone spending their money here
Over the past 2 months i have seen a big difference with the staff and managment. Food is on point hot and freash. I have seen where a order was messed up and the staff fixed it right away with out running to the manager. It is 10 times better than it was a year ago.
Atmosphere: 5
Food: 5
Service: 5
The shakes are on point. The new managment are awesome.
Atmosphere: 5
Food: 5
Service: 5
Had a issue with my delivery from DD and Paula was quick to reach out and resolve our issues. Very friendly and willing to assist. Thankful for awesome customer service.
The manager Paula is a very nice person.
Paula the manger is top notch. Friendly and got us our food fast.
Paula was extremely helpful and accommodating! Called in a large order and it was correct, fresh and hot.
The lady that took my order was so helpful and kind she said she the new manager
Since I seen there was a change in management and staff everything has been so much better and I bring my grandchildren there every weekend. The one new manager treats my grandkids like her kids and shows them they matter too. We will be going back more often now.
Atmosphere: 5
Food: 5
Service: 5
Our food was lackluster at best. I had a mushroom n swiss burger. My patty was so dry and hard. It had a gob of mushroom sauce in the center of the bun it's usually spread out evenly and had a long black hair in it. My bun was cold and soggy.
My husband had the bag with 2 chicken wraps. The chicken was hard and cold.
My son had a kids meal with old hard tenders that looked like giblets. All of our fries were cold and soggy
My husband and child have both been sick to there stomach after eating from this location.
The tables and restrooms were absolutely the filthiest I've ever been in. The lobby floor has something that looks like it's growing out of the grout.
The small blonde at the window is never friendly and gives mean looks when you ask her a question. The extra large size manager is always hateful if you address a complaint with her. Every time we have tried she has said this is her store McDonalds is right down the road
Atmosphere: 1
Food: 1
Service: 1
If I could give less than 1 star, I sure would! I grew up with Hardee's being right around the corner from my Aunt's house, who was a manger. Us kids used to visit there frequently. I have to say my Aunt set the bar pretty high of what to expect from fast food. I am not one to complain about small things. I have been sitting on this issue for a week, waiting for a response from the store manager. She was supposed to call me to speak about this situation. I am going to take a wild stab at it and say she did not want to deal with my complaint! So I will just make it public!
I was traveling for work and to see family and friends. I stopped at the Hardee's in Hamilton, Al. When I walked in, all I heard was loud rap music coming from somewhere in the back. I brushed it off. I ordered my food, which was a mushroom swiss combo. I went to eat my lunch and my first bite, I noticed my burger was raw!!! I immediately took it back to the counter, and was very discreet and polite not to make a scene and to keep it low key. All of a sudden, as I was waiting on my new burger, the entire staff was looking at me and talking about me and giving me dirty looks! Really? What did I DO WRONG?!?!? I then got my next burger and it looked like just gravy on my burger and very tiny piece of mushroom in it. Not too mention the burger was now extremely well done and it was hard as a rock! I asked for a side of the mushroom gravy to put on my burger myself. As you can imagine, by this time my fries were ice cold!!! You thought I was asking for the whole restaurant! I did not have the guts to have my sandwich sent back again. Hard to tell what they would have done to it! Nope! Not doing that either. I then asked to speak to the manager, and when she came to the counter, she had ALOT of attitude and very rude as if I was interrupting her day! (While I was waiting at the counter for the manager you could see how nasty, dirty, and unsanitary the other areas behind the counter were). There was yet another staff member with her, a younger girl, who was looking at me very snotty. When I sat back down to eat my lunch, my stomach was churning and my anxiety was in high gear. I was being stared at, laughed at. I was so uncomfortable that I ended up not eating the food and knowing I was not going to get anywhere with the manager, I just left. I decided to take this higher. I spoke with someone, it was either their call center or corporate office, I am not sure but they apologized to me a few times and told me they would reach out the store manager and have her call me to resolve this issue.....NEVER GOT A CALL BACK!!! If we want a clean decent meal, DO NOT GO HERE!!!! I am so disgusted! OSHA NEEDS TO STEP IN AND TAKE A LOOK ON A SURPRISE VISIT!!!!! THIS PLACE SHOULD BE SHUT DOWN AFTER EVERYTHING I SAW!!!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Come see us at Hardee's Hamilton for fast, friendly service and the BEST burgers and chicken tenders in town! We bake our hot, fresh, made from scratch biscuits every 15 minutes, and we now serve breakfast till noon!
Vegetarian options: Put any of our sandwiches on a lettuce wrap!
Dietary restrictions: We offer low carb options! Ask your cashier for details!
Kid-friendliness: We offer an open concept, kid friendly lobby and a clean high chair for your babies!
Wheelchair accessibility: Handicap parking up front with a new sidewalk and ramp for easy access! ♿
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Burger, Sandwich, Fries
I brought my 6 yr old daughter to Hamilton Hardee’s n purchased chicken tenders. N the very same evening I’m rushing her to the ER cause she was violently sick n she was diagnosed with FOOD POISONING from their old dirty food .. she was extremely sick for days!!! N I’m seriously about to sue the nasty place !!! So everybody DO NOT EAT AT HAMILTON HARDEE’S THEY ARE TRYING TO KILL US ALL THAT PLACE IS DISGUSTING!!!! N I’m one Bert unhappy mama!!! I don’t recommend a single dish from that place!!!
Atmosphere: 1
Food: 1
Service: 1
Yall don’t eat here I found a smashed cock roach in my chicken sandwich
Highly do not recommend Went to visit family and stopped here for a quick bite but waited forever for our food and when we got it it was cold and the fries were old probably the same ones from that morning. There was trash everywhere. The floors and tables were disgusting. Very bad mannered employees.
Horrible staff Bad attitudes The food was at least a day old would not recommend anyone spending their money here
Atmosphere: 1
Food: 1
Service: 1
Loading...